HebeosReviews 5,282

Do not buy anything from them the return or exchange policy is terrible they do not exchange and if you return they only give you 10% refund. They are a ripoff. The color was way off. Mine was suppose to be rose gold and look at the color

Easy to order, and it's comforting there's a 14 day return window

The material not as pictured on the model otherwise. Quick easy and fast just know what you want and your good!

The dress came quick and although it was hard to track, it came quick enough that I'm not too worried about it

DO NOT order from this site! The pics they post are misleading, the quality of the item is very poor, the return policy is deceiving. Though they claim that you have 14 days to return you must send pics of you wearing the item and your measurements (very creepy, too personal!) and then they never authorize the return. They try to "negotiate" for an amount for you to just keep the dress--starting with only a 10% refund. I disputed the charge on my credit card and they claim that they did not receive the item back when in reality they never gave me the "authorization" or and address to return. VERY corrupt, misleading, and criminal--zero customer service! THE. WORST.! Spread the word, DO NOT purchase from Hebos!

My vow renewal is coming up and I hope this dress works.

You can basically only return something if it was damaged by the post office (also only with documentation from the post office of damage). The dress I bought doesn't fit me at all and looks terrible on me, for sizing issues they just suggest that you go to a tailor at your own cost.

The dress arrived in a FedEx bag wrinkled. It is too long and she has decided to return. The quality was good otherwise. How do I get a return label?

THE ONLY REASON I ORDERED A PROM DRESS FROM THIS COMPANY WAS BC OF THE RETURN POLICY. THE DRESS WAS NOTHING LIKE THE PHOTOS AND QUALITY WAS POOR. WHEN WE FOLLOWED THE ARDUOUS STEPS TO RETURN THE DRESS THEY OFFERED 8% RETURN. DON'T BUY FROM THIS COMPNAY

BBB REPORTS NO ACCREDITATION AND AN F RAITING this company is a fraud and they are selleing you cheap garbage

It was for my oldest granddaughter and she absolutely loves it! Thank you

We ordered a dress for a prom. Waited and waited, and what came was a sub-par dress that was completely not flattering. The color was off from what they showed online (they use some fantastic lighting and models) and the material was something I would (or might) use for pillows. It would take hundreds of dollars on tailoring to make this dress look beautiful. I contacted costumer service and explained that the dress was just plain awful and the most unflattering dress ever. WELL, the dress was not damaged or wrong... so there were absolutely NO REFUNDS. And they just kept sending their return policy to me. I was further told that this was a "custom" dress and could not be resold... when in fact... it was not... it was merely a size 12. There was nothing custom about this dress at all.
After several emails to "*******@hebeos" I was told if I chose to return the dress there would be a 30%... yes, you read that right 30% restocking fee. Now if this was truly a custom dress... what are they restocking? I was told that for my "inconvenience" and with manager approval... they were give me a 10% refund. Seriously? The dress was $167.00 and I paid almost $30.00 in shipping. A complete waste.
Of course their testimonials online would make you think their dresses are absolutely perfect... but of course, those are all approved by them and selected for their site. They wouldn't post anything different.

Easy to purchase, the dress fitted perfect, I love it!

I bought a prom dress for my daughter and it shed hundreds of glitter. The bustier was unattached from the straps or not sewn. When fabric quality was horrific. Poorly, poorly, made. I will never purchase from this company again. Don't buy anything that comes from China!

My dress does not fit at all and guess what no refunds or exchanges, after back and forth emails they offered a 10% refund, $#*! you keep the money! You guys are thieves

I was so happy to receive the dress but also very mad because I couldn't try it on right away due to this horrible fishy smell. You would think they washed it with fish water. The dress was very stink. I wanted to return it but it finally came to me if I wash it may be I can try it. I literally soaked the dress with vinegar for days and then used soap to finally get rid of the strong fish smell. I was very uncomfortable and grossed out by the smell. Please do better. The dress overall is a nice dress just make sure you take your measurements before ordering.

First of all, don't even think for a second you will be able to return a dress, no matter what the site says. Quality is ok at best, the advice I would give is never stop moving and no one will notice any flaws. Of which there are many. If you try to return, be prepared to be offered only a percentage back and you'll be advised to leave $30 on top of the dress so it can "pass through customs". Worst idea ever. Shop local and save the headache.