HebeosReviews 5,282

I needed to reorder because my dress was too big…. The website says that returns can be done but when I contacted customer service they said I couldn't return and order the correct size! Your return policy and what customer service says needs to mirror one another!

I ordered my dress from them for prom and let me just say this is the worst online experience i've ever had. The dress i ordered was basically falling apart. It didn't fit and the arms were on the verge of ripping if i moved them. I took my sizes and i was just a regular size 16 with no modifications so nothing was special about my dress measurements. It was just a plain 16. I asked them for a refund because they offer a 14 day worry free full refund. They offered me 10 percent. I spent 181 dollars WHY WOULD i only want 18 back on a dress that is unwearable( which is what they advertise) it took so much fighting with them to even get up to a 30% refund for me to keep the dress but only 20% if i returned the dress. I'm still in the process of getting my full refund. But the dress was wasn't even how it was advertised. I noted how it was supposed to be open back and mine wasn't and they said i can't expect it to look the same because it is hand made but it is the exact opposite. You have the ability to make it quality and you don't. The flowers were falling off. The zipper barely worked even was the dress wasn't on. I want my money back from them because it's an outright scam. I don't see how they are kept in business. Awful people and awful company.

Had to order a 2nd dress because we didn't know if this one would arrive on time, no way of tracking it. Just took so long! And I even paid for the express shipping, not impressed with that part at all! Don't waste the $$ on that!

Customer Service was very professional and helpful!

Dress was massive & poorly made. It's clear the models dress was not the same quality of what I got in the mail. I waited weeks just for a dress that didn't fit in any area of my body. Very disappointed. Will order from Hebos again.

Ordered a prom dress and the dress didn't fit in the chest area. I wanted to return it and they wanted pics of damage. Wasn't damaged just doesn't fit! Then they said no refund and there's a 35% restock. Hell no! I said I'd have to pay to get it altered! Then they come back and say 10% back and you will have to alter it. They've lost their freaking mind! Terrible customer service! They shouldn't be in business!

Great shipping, excellent pricing would def recommend

I ordered my daughter's prom dress from Hebeos. We bought shoes, jewelry, and purse for this "perfect" dress. Immediately after waiting weeks for this dress. She tried it on and the zipper is broken. She cries and feels it's too late for a replacement. We contact customer service, via email because they don't have a phone number. We wait two days and no response. I send email again and following day we get a response to send pics. I send pics wait two days and response is: for me to take to tailor and get %10 off for trouble. I decline that offer and state that I want a full refund. Wait three days, response is they can take dress back that I will be charged shipping and restocking fee so to "kindly" accept %20 percent back and keep the ruined dress. I decline that offer and demand a full refund. No response yet. Very disappointed in this experience!

Customer service was good. Responded to me in timely manner

Took about 2 weeks to arrive but the dress was as pictured.

So far, my only reservation is that I am unable to see the dress in my color selection before ordering.

**Now, upon receiving my order, I am in love with color, however it does not fit and I need to figure out what to do.

Easy to order. And so many choices for selection. Everything was on trend as well

Super fast and easy. I really liked how they kept the updates and everything on the orders page and you could see at what point it was at. Shipping was super fast too!

Website errors. Custom size field didn't drop down. Measurements disappeared when I navigated away from page. Error occurred when website was processing payment, which made me worry the website is a phishing scam. No Apple Pay option which would make it easier to purchase from any apple device.

Everything went well dress was perfect well altered and color nice. Time of arrival was great

Good estimated delivery time. Dresses look just like the pictures.

We love our order. The dress I ordered fitted perfect and it looks amazingly beautiful. Thank you!

Order came in and was beautiful, fit perfectly we did custom order and the dress fit great and got here in the time that was provided.

This company posted fraudulent advertising of easy returns. They will not refund your money. They have no customer service phone number. Their sizes are not true to the size of the dress they send you. Do not advise anyone to purchase from here. There are numerous complaints on the BBB.

The dress I ordered looked nothing like the dress I saw online. When I asked to ship the dress back I was told I would be charged to do so. They offered me $27 back and said their dresses are made to order and do not look like the pictures. How silly. I had to buy another dress. This place is a scam