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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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Wonderful experience
April 1, 2022

Easy to use site. Fast shipping. I love all the options. I like that the reviews left by other users were so positive. The photos from the customers helped alot.

Date of experience: April 1, 2022
California
1 review
0 helpful votes
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Dress/order
April 1, 2022

Helpful and sent in time frame they said it would be to me.

Date of experience: March 31, 2022
Maine
1 review
0 helpful votes
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Stress free
April 1, 2022

My experience was great! My dress came earlier than it was to be expected.

Date of experience: March 31, 2022
Texas
1 review
0 helpful votes
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Pleased first time customer
March 31, 2022

Ordering was very easy. Customer service was great.

Date of experience: March 31, 2022
Washington
1 review
0 helpful votes
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N/a
April 30, 2022

Dress came way too small and the quality wasnt too good, it also took quite a bit to come and it didnt help that the website didn't have any pictures of what each color would look like

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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Sowing wrong
March 31, 2022

The dress fit but the zipper to pull up was not sized right. Its like they sowed the zipper part of the dress to small..

Date of experience: March 31, 2022
Illinois
1 review
2 helpful votes
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Satisfied customer
March 31, 2022

I was very hesitant at first before I made my purchase. Although, I couldn't decide where to get my wedding dress from when I wanted something different and not so much traditional. I've recently received my order a few days ago and could not be more pleased. It's a perfect fit, not bulky, comfortable on every aspect. I'm extremely excited that my mom searched different sites to help me
And led me to this site. 10 out of 10 :)

Date of experience: March 31, 2022
Idaho
1 review
0 helpful votes
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I've ordered two dresses with Hebeos and they were both beautifully made. But not quite as pictured and definitely not tailored to the measurements I input.

Date of experience: March 31, 2022
Colorado
1 review
0 helpful votes
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Trying to send back
March 31, 2022

You were prompt and the quality is perfect... it just is too small through ribcage

Date of experience: March 31, 2022
Wisconsin
1 review
0 helpful votes
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Decent
April 30, 2022

Website was easy to use, the filters made it easy to find what you're looking for. Wish there was a little more communication during the process, only got an order confirmation email and a delivered email.

Date of experience: March 31, 2022
Florida
1 review
0 helpful votes
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Not impressed
March 31, 2022

Mislead by pictures dress looks nothing like the pictures

Date of experience: March 31, 2022
Missouri
1 review
0 helpful votes
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Great value
March 31, 2022

Painless process, love the custom fit option.It took approximately 2 1/2 weeks to receive.

Date of experience: March 30, 2022
Hawaii
1 review
0 helpful votes
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Very disappointed!
April 30, 2022

Very disappointed! The dress did not fit. It was too tight across the back and too long hanging on the floor. It had way too much material and had pleats in it. There were no pleats on the dress in your advertisement. It didn't look anything like the dress. I feel very taken advantage of by your company. I will never buy from you again. I will tell everyone I know not to buy from you. I just may put it on Instagram and Facebook as well. I ordered this for my son's wedding and now I have to start over.

Date of experience: March 30, 2022
California
1 review
0 helpful votes
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A little nervous
March 31, 2022

So many dresses to choose from. Wish the dresses would change color when you click on the color choice to get a better view. A little nervous for the dress to arrive on time but all went great.

Date of experience: March 30, 2022
Virginia
1 review
0 helpful votes
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Great
March 31, 2022

Great dress and fast shipping! Good customer service!

Date of experience: March 30, 2022
Georgia
1 review
0 helpful votes
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Disappointed
April 30, 2022

You cannot speak to anyone about color or sizes. You can only contact by email. I ordered my dress according to size chart & I was told color is as it appears. Which looked to be a champagne color. I received the dress which was gray in color & it was received inside out & shoved into a bag which made the dress wrinkled.

Date of experience: March 30, 2022
Georgia
1 review
0 helpful votes
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Sizing is off
March 30, 2022

When ordering go up 2 sizes. I ordered according to the measurements and it doesn't fit. I had to order a new dress.

Date of experience: March 30, 2022
Indiana
1 review
0 helpful votes
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Not good
April 29, 2022

Terrible! They don't give refunds like they say. The products look nice on the website but the dress doesn't fit right.

Date of experience: March 30, 2022
Ohio
1 review
0 helpful votes
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Shopping experience
March 30, 2022
Updated review

Shopping experience has been convenient. I would order again. The prices seem fair also.

Date of experience: March 30, 2022

Shopping experience has been convenient
March 10, 2022
Previous review

Shopping experience has been convenient

Date of experience: March 9, 2022
Virginia
1 review
0 helpful votes
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Wring color
March 30, 2022

I ordered this gown for my wedding. I ordered sage green per the color swatch. When I received the gown it was lime green.

Date of experience: March 30, 2022