Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Louisiana
2 reviews
0 helpful votes
Follow Monica X.
Unfollow Monica X.
Share Review
Report Review

Wedding dress perfection
April 13, 2022

I'm amazed at how easy this was! I can't wait to get this.

Date of experience: April 12, 2022
Missouri
1 review
0 helpful votes
Follow Patricia R.
Unfollow Patricia R.
Share Review
Report Review

Dress review
April 12, 2022

The shopping experience was fine easy to use but the received product was not equal to the pictures on the website. The neckline was lower and the material not as expected

Date of experience: April 12, 2022
Illinois
1 review
0 helpful votes
Follow Pamela H.
Unfollow Pamela H.
Share Review
Report Review

Delighted
April 12, 2022

Application was is easy to use just wish colors could switch on model. The delivery was in a timely manner

Date of experience: April 12, 2022
New York
1 review
0 helpful votes
Follow Betsy R.
Unfollow Betsy R.
Share Review
Report Review

I will continue buying from Hebeos
April 12, 2022

Good i like it, doesn't look cheap, and i like the variety in dresses and colors and styles

Date of experience: April 12, 2022
Canada
1 review
0 helpful votes
Follow veronique l.
Unfollow veronique l.
Share Review
Report Review

I purshased a dress and it has a poor quality and was damage. The client service does not want to refound me at all. They just offered me a 10%. One of the worse client service that i've never had.

Date of experience: April 12, 2022
Maryland
1 review
0 helpful votes
Follow Queenie O.
Unfollow Queenie O.
Share Review
Report Review

Will Shop Here Again
April 12, 2022

I will definitely be purchasing my bridesmaid dress from here as well as a dress for another weddingm

Date of experience: April 11, 2022
California
1 review
0 helpful votes
Follow Talia R.
Unfollow Talia R.
Share Review
Report Review

Ask the right questions
April 12, 2022

Staff was very helpful. Took a day to reply to each email (i'm assuming it's a different timezone from me) very speedy response and i got help picking a custom color. The color samples on the sight should be more accurate however

Date of experience: April 11, 2022
Maryland
1 review
0 helpful votes
Follow Marie Y.
Unfollow Marie Y.
Share Review
Report Review

Great customer service
May 12, 2022

Customer service was great. Each time I had a question to the customer rep, it was answered in a timely fashion. However, the product was not exactly as pictured. It should have been better. Size 4 looking like a size 2. Hopes it fits. Will update once the dress is actually won

Date of experience: April 11, 2022
Georgia
1 review
0 helpful votes
Follow Torri I.
Unfollow Torri I.
Share Review
Report Review

No communication
May 11, 2022

I didn't have any tracking and on the website it did not have a delivery date, or in my email. I got an email asking if it had been delivered and it was but that was the only communication I had and I was worried my dress wouldn't make it in time

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
Follow Beverly K.
Unfollow Beverly K.
Share Review
Report Review

Great dress
April 11, 2022

Experience was great color was off but we loved it

Date of experience: April 11, 2022
Florida
2 reviews
0 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Share Review
Report Review

Maid of Honor Dress
April 11, 2022

I was very skeptical about ordering a dress from China… that it would not be a quick process. I was waiting…. The communication, process, delivery time, quality and accurate size was all outstanding and went higher than my expectations! Thank you Hebeos

Date of experience: April 11, 2022
Oregon
1 review
0 helpful votes
Follow Kaleena H.
Unfollow Kaleena H.
Share Review
Report Review

Prefect
April 11, 2022

This was prefect! I was a little worried that it wouldn't fit me. But it came on time and it looked like the picture and it fit prefect on me! It's really beautiful!

Date of experience: April 10, 2022
Ohio
1 review
0 helpful votes
Follow Mikayla Z.
Unfollow Mikayla Z.
Share Review
Report Review

Mikayla
April 10, 2022

It came two weeks sooner than expected, I'm very satisfied.

Date of experience: April 10, 2022
Texas
2 reviews
0 helpful votes
Follow Stephanie I.
Unfollow Stephanie I.
Share Review
Report Review

Very satisfied with the quality care and time put into my gowns. Shipping was appreciated not to long. Great company will be ordering more n telling others

Date of experience: April 10, 2022
Ohio
1 review
0 helpful votes
Follow Diana D.
Unfollow Diana D.
Share Review
Report Review

Quality and affordable
April 10, 2022

Got my daughters prom dress and it was as pictured, fully lined, and so affordable and shipped fast even with her custom measurements. Will definitely order again!

Date of experience: April 9, 2022
California
1 review
0 helpful votes
Follow Marlene R.
Unfollow Marlene R.
Share Review
Report Review

Great quality
April 9, 2022

It's a nice dress and the material is heavy but it's nice.

Date of experience: April 9, 2022
Washington
1 review
0 helpful votes
Follow Rian E.
Unfollow Rian E.
Share Review
Report Review

The Most Special Day
April 9, 2022

Their dresses are gorgeous. I love many of them. And plan on getting one more for my sons wedding. I ordered a custom fitting dress and in no time they had it completed & on its way. I would buy there again for sure.

Date of experience: April 9, 2022
Michigan
1 review
0 helpful votes
Follow Rosalind S.
Unfollow Rosalind S.
Share Review
Report Review

Bad Business
May 9, 2022

Purchased a dress for wedding using the size chart that didn't include upper arm size. The dress measured 10 inches my arm is 12 inches. They refused to give a refund or exchange. Told me to take to a tailor when there is no extra fabric to let out even with their offer of a 10% discount. Now I have to purchase another dress not from Hebeos.

Date of experience: April 9, 2022
California
1 review
0 helpful votes
Follow Barbara K.
Unfollow Barbara K.
Share Review
Report Review

Flower girl dress
April 9, 2022

My granddaughter dress is beautiful. The dress runs a little bit large but it's fine

Date of experience: April 8, 2022
Mississippi
1 review
0 helpful votes
Follow Liv N.
Unfollow Liv N.
Share Review
Report Review

The dress got here within two weeks, And the quality of the dress is amazing for the price. The details are spot on and everything! I just love this site! Never shopping from anywhere else.

Date of experience: April 8, 2022