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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
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Instant Feedback

11,327 reviews

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South Carolina
1 review
0 helpful votes
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Beautiful
April 17, 2022

Just a little more communication when it comes to shipping but other than that it was great

Date of experience: April 17, 2022
Indiana
1 review
0 helpful votes
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Very satisfied. Beautiful dress
April 17, 2022

Excellent experience -- dressed was delivered ahead of schedule in perfect condition

Date of experience: April 16, 2022
South Carolina
1 review
0 helpful votes
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Amazing dress, great quality! I was skeptical at first, but when I received it was beyond my expectation. I will be purchasing from again in the future.

Date of experience: April 16, 2022
Tennessee
1 review
0 helpful votes
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Prom dress
April 16, 2022

It was a good experience. It's understandable that you're nervous by ordering offline, but my dress can on time. It was good costumer service.

Date of experience: April 16, 2022
North Carolina
1 review
4 helpful votes
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STAY AWAY
May 16, 2022

The most dishonest company. If you are unhappy with a dress you can forget them following their return policy. I regret ever coming across their website. Buyers should be warned that they do not follow through as advertised. Buyer beware!

Date of experience: April 16, 2022
Illinois
1 review
0 helpful votes
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Love this dress!
April 16, 2022

Shipping was fast! Price was amazing! It fits almost perfectly! The fabric is great and the lace is beautiful! I recommend this site!

Date of experience: April 16, 2022
New York
1 review
0 helpful votes
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Couldn't return dress
April 16, 2022

I received my dress, I tried it on. It couldn't fit, I send an email for a return the same day I received my dress. And my return was denied.

Date of experience: April 16, 2022
California
1 review
0 helpful votes
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Great place to order a dress
April 16, 2022

Easy to use and it was beautiful. Will order again. Great dresses

Date of experience: April 16, 2022
Nebraska
1 review
0 helpful votes
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Stay Away
May 16, 2022

Don't buy from here. Total scam. There are no returns and their sizes don't match given measurements.

Date of experience: April 16, 2022
New York
1 review
0 helpful votes
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Disappointed
May 16, 2022

The dress style is beautiful but, it was poorly made ie stitching was off, bubbled in the front etc
Return policy is outrageous and not as easy as they say. I'm stuck with the dress and loss the money too.

Date of experience: April 16, 2022
Maryland
1 review
0 helpful votes
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Great dress!
April 16, 2022

Beautiful dress, would definitely recommend to anyone who plans to buy this for any formal event :)

Date of experience: April 15, 2022
Michigan
1 review
0 helpful votes
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Dress
April 15, 2022

Great easy and pleasent delivery on time and my daughter was pleased with the product

Date of experience: April 15, 2022
Pennsylvania
1 review
0 helpful votes
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Prom
April 15, 2022

Was a little nervous about ordering a prom dress this late and from a company I never heard of… my daughter loves it, fits her perfectly, it's everything she had hoped for!

Date of experience: April 15, 2022
Texas
1 review
0 helpful votes
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Great!
April 15, 2022

It was a few days late but it was not Hebeos fault.

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Date of experience: April 15, 2022
Illinois
1 review
0 helpful votes
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So Happy!
April 15, 2022

Very satisfied with my purchase! Great quality and color was spot on!

Date of experience: April 14, 2022
Virginia
1 review
0 helpful votes
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Terrible quality and customer service
May 14, 2022

I ordered a coral bridesmaid dress and a blue mother of the bride dress. Both custom sized. I followed the guidelines for measuring exactly as they pictures and instructions showed and stated. Both dresses arrived HUGE. They were easily 5-7 inches too long, too big in the top, waist, everywhere. The coral was not even close to the color pictured and was very orange/tangerine. I contacted Hebeos to see if I could get a refund, send back (at my expense) for alterations, etc. They told me no. In fact they said "not my fault". They also told me I was lying about when I received them and that I had not received them "long time ago". That is simply not true. I am now out the cost of the both dresses and will have to either spend double to triple the cost of the dresses for alterations or will have to trash them and buy new dresses. So, so, so disappointed.

Date of experience: April 14, 2022
Maryland
1 review
0 helpful votes
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Dress did not fit.
May 14, 2022
Updated review

Nice and easy ordering and payment options. For the cost there should have been close attention to the provided measurements sent in.

Date of experience: April 14, 2022

Nice and easy ordering and payment options
March 25, 2022
Previous review

Nice and easy ordering and payment options.

Date of experience: March 24, 2022
Georgia
1 review
0 helpful votes
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Sanghai
April 14, 2022

Good experience, I will come back to shop. My dress was on time.

Date of experience: April 14, 2022
California
2 reviews
0 helpful votes
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Unhappy
May 14, 2022

Dress did not meet my expectation. The dress was extremely heavy and fit unevenly.

Date of experience: April 13, 2022
Florida
1 review
0 helpful votes
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I wish I could give 0 stars
May 14, 2022

I was so excited about this prom dress. It looks absolutely nothing like the picture. The material is cheap, the sewing is horrible, I got it custom sized and it doesn't even fit. I'm beyond furious. DO NOT BUY! HORRIBLE CHEAP $#*! $#*!.

Date of experience: April 13, 2022