Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Kat W.
Unfollow Kat W.
Share Review
Report Review

Please shop elsewhere
June 28, 2022

If you are looking to purchase a dress from here DO NOT do it! According to their size chart I sent in my measurements however, what I got was not what I wanted. The dress looked cheaply made and the dress was too small. My bust, hip, and waist measurements were all wrong. I contacted them about a refund and was told I couldn't. That because it's hand stitched that's not possible, but their website mentions easy returns. DO NOT trust that, there are no returns with these people. I was told they can do a 10% refund and if I wanted to send it back not only would I have to pay for shipping, but a 20% restocking fee. You have to argue with these people and demand a decent refund. It's frustrating and stressful. Please shop elsewhere. I ended up going to Amazon for my bridesmaid dress and it's way better and much less expensive than what I paid for with this place.

Date of experience: May 29, 2022
Texas
1 review
0 helpful votes
Follow Isabella H.
Unfollow Isabella H.
Share Review
Report Review

Hermoso vestido
May 29, 2022

Exactamente lo q esperaba. Wuuuuuuau color tela medidas...

Date of experience: May 28, 2022
Virginia
1 review
0 helpful votes
Follow Michelle J.
Unfollow Michelle J.
Share Review
Report Review

I was hopeful but I knew better
June 28, 2022
Updated review

Easy and delivered on time. Didn't like the product it didn't look like the picture, skirt was too thick f material and layers didn't flow. Had to buy a last minute prom dress for my daughter.

Date of experience: May 28, 2022

Easy we sure do love you and thanks again for reaching...
May 8, 2022
Previous review

Easy we sure do love you and thanks again for reaching time with us

Date of experience: May 8, 2022
California
1 review
0 helpful votes
Follow Emily B.
Unfollow Emily B.
Share Review
Report Review

Very pleased
May 29, 2022

Everything was rather easy to navigate and the functions are good!

Date of experience: May 28, 2022
Georgia
1 review
0 helpful votes
Follow Kiva B.
Unfollow Kiva B.
Share Review
Report Review

Will not refund you
June 28, 2022

If it does fit, they wil not refund you! Do NOT BUY! All lies! Do NOT BUY! The color was not red and it was as toooooo small, two sizes too small

Date of experience: May 28, 2022
GB
1 review
0 helpful votes
Follow Mame R.
Unfollow Mame R.
Share Review
Report Review

Good overall
May 28, 2022

The tracking page on the hebeos site isn't really up to date but the shipping was quick and fast and the customer service was great whenever I had a question.

Date of experience: May 28, 2022
Iowa
2 reviews
0 helpful votes
Follow Maria I.
Unfollow Maria I.
Share Review
Report Review

Dress
May 28, 2022

It was quick and easy to check out process. I got n email telling me how soon I would get the dress. I love that the company was in contact with me from the first moment II bought the dress.

Date of experience: May 27, 2022
New York
1 review
0 helpful votes
Follow Tiffany B.
Unfollow Tiffany B.
Share Review
Report Review

Great craftmanship
May 27, 2022

I was a little nervous about placing this order. Just based on time constraints and not knowing what to expect, however I will say that we received the dress on time and the fit was perfect (we sent in measurements)

Date of experience: May 27, 2022
Massachusetts
1 review
0 helpful votes
Follow Mercedes X.
Unfollow Mercedes X.
Share Review
Report Review

Wonderful
May 27, 2022

Love the color options. Dress came in a timely manner

Date of experience: May 27, 2022
Illinois
1 review
0 helpful votes
Follow Angela J.
Unfollow Angela J.
Share Review
Report Review

About what I paid for.
June 26, 2022

Dress is well made, but unfortunately these types of dresses should be tried on before purchase. I would not buy another dress here.

Date of experience: May 27, 2022
Georgia
1 review
0 helpful votes
Follow Maria P.
Unfollow Maria P.
Share Review
Report Review

Wedding dress
May 27, 2022

Picture looked better than actual product! Research

Date of experience: May 27, 2022
Louisiana
1 review
0 helpful votes
Follow Maria D.
Unfollow Maria D.
Share Review
Report Review

Excellent
May 27, 2022

Price is Wright the fabric has a good quality the dress is really nice

Date of experience: May 26, 2022
Maryland
1 review
0 helpful votes
Follow Tyvonda P.
Unfollow Tyvonda P.
Share Review
Report Review

Great
May 26, 2022

Gorgeous. It fits perfect and I enjoy the way it makes me feel in the dress.

Date of experience: May 26, 2022
District of Columbia
1 review
0 helpful votes
Follow Carol H.
Unfollow Carol H.
Share Review
Report Review

Not good.
June 25, 2022

I need to requiem the dress. The pain is next week. Not enough time to fix it.

Date of experience: May 26, 2022
Minnesota
1 review
0 helpful votes
Follow Jennifer P.
Unfollow Jennifer P.
Share Review
Report Review

Buyer Beware
June 25, 2022

If you have an issue with your purchase, even if it's on their end, they will tell you to have it altered and offer a small refund. My dress was too small, so altering wasn't an option. It took me 16 days of 3am emails to finally get my full refund.

Date of experience: May 26, 2022
Georgia
1 review
0 helpful votes
Follow Vimarli M.
Unfollow Vimarli M.
Share Review
Report Review

Amazing product
May 26, 2022

Fast delivery and more! Don't hesitate in ordering dresses from here they are amazing and so beautiful…

Date of experience: May 26, 2022
District of Columbia
1 review
0 helpful votes
Follow Kristin H.
Unfollow Kristin H.
Share Review
Report Review

I love the gown I selected for my daughter's wedding. I love the way it feels and flows. Only one concern is the boning in the bodice is too clunky. I had to spend a significant amount of money paying a seamstress to adjust the bodice, which increased the overall price of the gown, of course, but it was worth it.

Date of experience: May 25, 2022
New York
1 review
0 helpful votes
Follow Makyah U.
Unfollow Makyah U.
Share Review
Report Review

Loved my dress
May 25, 2022

My dress was so pretty and the material was good. It fit me like a gloce

Date of experience: May 25, 2022
Virginia
1 review
0 helpful votes
Follow Katherine H.
Unfollow Katherine H.
Share Review
Report Review

Amazing
May 25, 2022

It is PERFECT! Just what I wanted... it's a bit big but that's okay not an issue! It's even prettier in person! I'm excited for my perfect day!

Date of experience: May 25, 2022
Georgia
1 review
0 helpful votes
Follow Pamela P.
Unfollow Pamela P.
Share Review
Report Review

Sequin Dress
June 24, 2022

It arrived but looks nothing like the display. Does not fit and sequin falls off

Date of experience: May 25, 2022