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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Texas
1 review
0 helpful votes
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Great
May 31, 2022

Great fits perfect true to size fast shipping great quality

Date of experience: May 31, 2022
Florida
1 review
0 helpful votes
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Scared at first
May 31, 2022

Scared at first because online clothesshopping is sketchy for me, But everything was great and everything we hoped for.

Date of experience: May 31, 2022
Ohio
1 review
0 helpful votes
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Great Dress Great Experience
May 31, 2022

Everything was smooth and quick! I needed this dress fast since the one I originally ordered was canceled, I will be ordering from here again for sure.

Date of experience: May 31, 2022
Ohio
1 review
2 helpful votes
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Buyer beware
June 30, 2022

If you are thinking about purchasing from this company don't. They have horrible customer service and the won't accept returns. I ordered a dress from them and it's too small. They have different people email you. One person asked if I could find a tailor to fix the dress. The policy says custom dresses can't be returned, which I understand but I ordered a regular size dress. I don't understand why they won't let me return it. They are a complete fraud and scam.

Date of experience: May 31, 2022
Canada
2 reviews
1 helpful vote
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It Gets Even Better
June 29, 2022

After purchasing my daughters prom dress from this company. Upon receiving the dress it did not look like the one we ordered. I tried to get some sort of Customerservice from this company but all they wanted to do was to give me 10% then 20% then 30% refund which I didn't access. I reported them tge tge international consumers affairs and that's when they decided to give me 100% refund. I spent $216 Canadian plus $73 to expedite the package plus $33 duty. I had to return the dress to New York for $67. Their 100% refund worked out to be $183 CAD. This dress cost more money and headache that it was worth. Please avoid this company if you do not want to be disappointed or stressed out.

Date of experience: May 30, 2022
Oregon
1 review
0 helpful votes
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Not a scam
May 30, 2022

The site is not a scam, and you'll have to get the dress altered. Order a size up.

Date of experience: May 30, 2022
New York
1 review
0 helpful votes
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Great website
May 30, 2022

I loved that there were many different styles of dresses to choose from and there were so many options.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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.
May 30, 2022

. I liked the dress and the customer service was fast

Date of experience: May 30, 2022
New York
1 review
0 helpful votes
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The dress was beautifully made with the appropriately priced fabrics.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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Great deal
May 30, 2022

The order was made smoothly online and items were as described. Package arrived 2 days earlier than expected. Overall very pleased.

Date of experience: May 30, 2022
Florida
1 review
0 helpful votes
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I was nervous to shop online for a last minute dress option for my daughter prom dress because I was sure if the dress would look exactly like the picture or if it would even arrive on time, but it did! The material was perfect, the shipping and delivery process was just as stated. Definitely ordering more dresses

Date of experience: May 30, 2022
Minnesota
1 review
0 helpful votes
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Works
May 30, 2022

The website was simple to use and clear on how they make their dresses.

Date of experience: May 30, 2022
California
1 review
0 helpful votes
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Do Not order from this company!
June 29, 2022

If I could give 0 stars I would! I was sized@ 2 different stores and this dress was waaay too small

Date of experience: May 29, 2022
California
1 review
0 helpful votes
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Awesome
May 30, 2022

Great product, fast delivery. I will order from them again.

Date of experience: May 29, 2022
California
1 review
0 helpful votes
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Beautiful trumpet dress
May 30, 2022

Experience with great package got here sooner than I expected great communication where I got a response within 24 hours from when I sent my measurement of confirmation

Date of experience: May 29, 2022
New York
1 review
0 helpful votes
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Pretty good
May 29, 2022

I ordered a prom dress from here. I ordered express shipping and the dress came really quick. It looked exactly as the picture and fit perfectly. They never sent my tracking number. But after I emailed them, they sent me it. And the response was quick.

Date of experience: May 29, 2022
New Jersey
1 review
0 helpful votes
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I would order again!
May 29, 2022

Honestly I was scared. There were mixed reviews online and I was cutting it pretty close to the event date. We went for it! Everything turned out amazing. I would say to plan ahead and give it a try!

Date of experience: May 29, 2022
Michigan
1 review
0 helpful votes
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Everything
May 29, 2022

Everything was nice and easy far as shopping experience

Date of experience: May 29, 2022
Florida
1 review
0 helpful votes
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Great Buy
May 29, 2022

I love it! I was skeptical at first as too if the website was real or if the pictures were real. I was able to receive my dress in perfect timeing

Date of experience: May 29, 2022
Virginia
2 reviews
0 helpful votes
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A little Disappointed
May 29, 2022

I was a little disappointed with the way the dress fitted my daughter. The measurements were very much off especially in the mermaid tail area

Date of experience: May 29, 2022