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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Oklahoma
1 review
0 helpful votes
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Dress
July 8, 2022

Good unhappy with how the dress looked on me. And it did take a long while to be shipped to me

Date of experience: June 7, 2022
Ohio
1 review
0 helpful votes
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Highly Recommend
June 8, 2022

Extremely satisfied with ALL aspects of the purchase -easy order, quick replies to questions, custom order completed in 2 weeks. I live in the USA and anticipated poor quality, and long wait for shipping from China. I was wrong. I am very pleased with the High Quality of materials in the dress and the workmanship on the lace. Everything was delivered on time as estimated on the site.

Date of experience: June 7, 2022
Ohio
1 review
0 helpful votes
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Horrible
July 8, 2022

Dress, customer service, & return policy. Not satisfied with the product. They told me I would not receive taxes or shipping cost and they will only return 8% of my money back. And for exchanges I have to buy another dress.

Date of experience: June 7, 2022
Canada
1 review
0 helpful votes
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Prom dress
June 7, 2022

I was a bit skeptical about ordering from this website at first. I was scared because I wasn't sure if the dress would look exactly like the picture or if it would even arrive on time, but it did! The dress looked identical to the picture and was so pretty, the shipping and delivery process was just as stated. Definitely ordering more again

Date of experience: June 7, 2022
New Jersey
1 review
0 helpful votes
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Love the dresses
June 7, 2022

My first time ordering and i loved the dress so i will continue to order dresses from you.

Date of experience: June 7, 2022
Montana
1 review
2 helpful votes
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Do NOT order from this company.
July 7, 2022

I ordered two wedding dresses (ceremony and reception) to be rushed to me. The material is good quality but the make is HORRIBLE. The bra inserts are these little round white circles that don't even cover the entirety of the bodice so you have this white circles showing up on your boobs. And hebeos will NOT honor their commitment to a full refund of the dress looks like crap. I event sent pictures as proof of how badly made they both are. Their response? Take it to a local tailor and pay to have it fixed and they'll give me 10%. Seriously? This site is a total scam. But what else would you expect from China….

Date of experience: June 7, 2022
Florida
1 review
0 helpful votes
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4stars
June 7, 2022

I would like that when you click on the color the dress appears in that color to get a better view of how it would look.

Date of experience: June 6, 2022
New Jersey
1 review
0 helpful votes
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Sweet 16 Party Gown
June 6, 2022

The gown is gorgeous and affordable. The delivery was on time.
The people are courteous and friendly.

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
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Merchandise
July 6, 2022

The little girl dress was fine but the basket was way too small.

Date of experience: June 6, 2022
Alabama
2 reviews
0 helpful votes
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Quality
July 6, 2022

Quality for the dresses for not good. Sizing chart was not correct and the shipping, tracking, and returns have been difficult

Date of experience: June 6, 2022
Minnesota
1 review
0 helpful votes
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A dress for prom
June 6, 2022

Very easy to use and the delivery was timely. Overall very good experience and would use again.

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
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Easy to navigate!
June 6, 2022

The ordering process was very simple. My dress was a custom order and I have never had to fit myself for a dress before. The link your website has to show and explain how to fit yourself is very helpful!

Date of experience: June 6, 2022
Florida
1 review
0 helpful votes
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Good
June 6, 2022

Me llego antes de lo esperado muy cumplidos pyede. Confiar en esta tienda 100 porciento la tela y el material del vestido es muy buenaa me encanto

Date of experience: June 6, 2022
Oregon
1 review
0 helpful votes
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Disappointment
July 6, 2022

I ordered this dress in black. I was so excited to get it, then when I got it in the mail I immediately tried it on. Way to big even though I gave my measurements. It also has a train, the embellishments are black not silver. It was like I got two different dresses in one. Now I'm in a panic to find another dress for my daughter's wedding.

Date of experience: June 5, 2022
Georgia
1 review
0 helpful votes
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Return
July 5, 2022

The dress did not meet the image it portrayed online.

Date of experience: June 5, 2022
Texas
1 review
0 helpful votes
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The color
July 5, 2022

My experience was good but when I received the dress it was not the color in the picture the dress was a really light brown

Date of experience: June 5, 2022
New York
1 review
0 helpful votes
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Beautiful dress
July 5, 2022

Looks just like the picture and the delivery was great

Date of experience: June 5, 2022
Canada
1 review
0 helpful votes
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Bon service
July 5, 2022

Le service était bien. Le produit c'est moyen. Argent perdu

Date of experience: June 5, 2022
North Carolina
1 review
0 helpful votes
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Love
June 5, 2022

Loved the whole experience will be purchasing again

Date of experience: June 5, 2022
Virginia
1 review
0 helpful votes
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Satisfied
June 4, 2022

Prompt delivery fit perfect for size true to picture

Date of experience: June 4, 2022