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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Connecticut
1 review
0 helpful votes
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Great Store
June 20, 2022

The shopping experience was great. There were so many dresses to chose from that came with great prices. These dresses are made as if they should be thousands of dollars, but they aren't, which makes the experience even better.

Date of experience: June 20, 2022
California
1 review
0 helpful votes
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FRAUD
July 20, 2022

Fraudulent business claiming 14 day return when that is false! They ask you to take your dress to a tailor instead! Unbelievable! Can't believe they are allowed to run a business

Date of experience: June 19, 2022
California
1 review
0 helpful votes
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Never again
July 20, 2022

Gown only nice in picture. I would have settled if the back was even. When worn it is more obvious that the design is not centered.

Date of experience: June 19, 2022
Colorado
1 review
0 helpful votes
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Very satisfied
June 19, 2022

Hebeos customer service was quick to respond and very professional. Dress arrived quick and looked just like the photos.

Date of experience: June 19, 2022
Maryland
1 review
0 helpful votes
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Wrong color sent
July 19, 2022

Wrong color sent. They are saying the sent orchid which it is clearly not. They are not giving my money or exchanging the color. Poor customer service.

Date of experience: June 19, 2022
Texas
1 review
0 helpful votes
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Custom Dress - Horrific experience
July 18, 2022

The gown is not only off measurements,", it is off balance and bad workmanship. Left and right sleeve opening off by 2", the sleeve at an angle instead of curve. Waist off over 3". Right bra cup is higher, the zipper is curved at the end. The front of gown below waist not smooth and bulging out. Customer service will not give full refund though details and over 10 photos provided.

+1
Date of experience: June 18, 2022
Georgia
1 review
0 helpful votes
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Nice site
June 17, 2022

Site was easy to use and has many options. I don't have anything else to add.

Date of experience: June 17, 2022
New York
2 reviews
0 helpful votes
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Vow renewal
July 17, 2022

I am looking to order a dress for special occasion, I will let you know then..

Date of experience: June 17, 2022
New York
1 review
0 helpful votes
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Beautiful
June 17, 2022

Great experience! The dress came fast and the quality is great.

Date of experience: June 17, 2022
Michigan
1 review
0 helpful votes
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Trumpet tulle and lace dress
June 17, 2022

The shopping and ordering process was easy. I received my dress earlier than expected, and it is the most beautiful dress I've ever seen!

Date of experience: June 17, 2022
Michigan
1 review
0 helpful votes
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Recent order
July 17, 2022

The foam flowers were as expected but the headpiece, was a disappointment. It was damaged upon arrival.

Date of experience: June 17, 2022
South Carolina
1 review
0 helpful votes
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Bridal bouquet review
July 17, 2022

I wanted to receive the bouquet That looked like the picture. The picture looks like an 8 in but I received a 5in.

Date of experience: June 16, 2022
California
1 review
0 helpful votes
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GREAT!
June 17, 2022

Awesome dress, material is really good, overall beautiful dress and good service

Date of experience: June 16, 2022
Missouri
1 review
1 helpful vote
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Read the full return policy
July 16, 2022

It's says hassle free returns up to 14 days on not custom items but they don't tell you that you have to cancel your order immediately to get a 90% refund and after 48 hours you can only refund the delivery charge. Absolutely false advertising in that. I went into my order as soon as I ordered to see if I could reach out to someone and they said my order didn't exist. I had to wait 48 hours for the order to even populate. Absolutely ridiculous.

Date of experience: June 16, 2022
Pennsylvania
1 review
0 helpful votes
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I liked the dress very much but could not zipper it and pull it so the zipper goes all the way up.no extra material to grab on to. I love the dress.

Date of experience: June 15, 2022
Indiana
1 review
0 helpful votes
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Wedding dress online experience
June 15, 2022

It surpassed my expectations dress is perfect. Would buy from them again and recommend them to anyone.

Date of experience: June 15, 2022
Texas
1 review
0 helpful votes
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Wedding Dress
June 15, 2022

Dress is beautiful. I love the material. It arrived on the time that was estimated.

Thanks!

Date of experience: June 15, 2022
Colorado
1 review
0 helpful votes
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I am so pleased with this company. I was asked (late) to be in a wedding so I didn't order any dresses until 2 weeks b4 the wedding. The dresses came in a couple days earlier than expected—a bonus—and I ordered 3 sizes of the same dress and hoped for the best. The first one fit do incredibly beautifully and perfectly that I didn't even bother opening the other sizes. I hope returning the other 2 will be just as good an experience as opening them and being so pleased.

Date of experience: June 14, 2022
Idaho
1 review
0 helpful votes
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Best dress with the best price
June 15, 2022

Heebos was such an easy website to order from. Love the prices and the product. I've tried on my dress so many times now just because I feel so pretty in it. I'm so excited for my big day.

Date of experience: June 14, 2022
Florida
1 review
0 helpful votes
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Flower Girl Dress
July 15, 2022

Dress was well made. Not packaged very well considering the cost of the dress and shipping. My most serious issu. It was suppose to be Dusty Rose and it was delivered in in a pale apricot color. Needed it for a wedding. No time to contact customer service.

Date of experience: June 14, 2022