Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the dress design, I wish the color was a little more rich like the pictures but its still cute. The shipping came right on time even with it being a custom order. I never got any tracking info but the dress came on the date that the site said it would before I ordered.
Overall, a pretty good experience.
I ordered the wrong color on accident but was able to communicate with the team to get the color changed before tailoring. It was delivered within 13 days.
I received my dress faster than expected. The material is very heavy and feels very expensive. I can't believe I got it for the price that I did!
Feel mislead about refund policy. Should state all sales final.
Ordering was fast and easy and delivery was sooner than expected.
Honestly I was worried about ordering off a website I never heard of before but my dress is stunning and I love it! It came so fast too! I wish I knew of this website when I was looking for my wedding dress. But I will order from here again in the future!
Do not order from hebos. Tried to return a standard sized dress and they came up with some excuse as to why they cannot take the dress back. All dresses are made to order and cannot be resold. Told me to take it to a tailor. Standard size 8 is not made to order. It's a standard size!?! Waste of money, time, and my patience. Please I advise, find somewhere else to buy a dress.
The communication from checkout to receiving the product was excellent. I have no complaints.
Wonderful and quick. Great product and will definitely order again. Really easy to measure and got the order super quick
Good service and still lovely dresses. Fast shipping.
It took longer than expected to get the dress and it did not fit as expected.
I was not able to put in comments about dress in the special feature comment box as suggested.
I'd definitely order back here for other purchases in the future. Customer service was great. The dresses are stunning including accessories and delivery came in a timely fashion. Very satisfied!
I already knew what to get for my sister's wedding.
Everything has been beyond exceptional, the ease of ordering online, using custom measurements, the wide variety of options, the shipping, the quality, all of it was amazing
Loved it and it arrived before time…. Communication was a little off but we got it together. Overall it came out nice and got exactly what I wanted… Thank you
This place is a scam. I put custom measurements in for two dresses. One came too short and one came super long. They refuse to do a return. Go back and forth via email every couple of days. They have no customer service phone number. AWFUL! I thought this was a US site. No definitely based out of China. You are getting wish products but paying a lot more. I'll be disputing it with my credit card company. SCAM! BEWARE!
I love the easy process and my gorgeous gown… It will be the most unique wedding gown.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: [email protected]
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.

