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Hebeos

3.3

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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California
1 review
0 helpful votes
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Beautiful wedding dresses
July 21, 2022

I appreciated reading reviews from other brides when I had found dresses that I liked. It was really convenient to read reviews that were directly related to the specific dresses I liked. The tailoring process took more than 2 weeks, unfortunately. I had paid for expedited shipping, which is what I got, because the package arrived quickly after I was informed that the package had been sent off.

Date of experience: July 21, 2022
New York
1 review
0 helpful votes
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Excellent product, quick delivery
July 21, 2022

Great company, great quality products as well thank you for a quick delivery. I was pleased with the dress

Date of experience: July 21, 2022
Idaho
1 review
0 helpful votes
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Dres
July 21, 2022

Its a nice dress, there's a wrinkle in the top that wont come out but other than that it's great!

Date of experience: July 20, 2022
Mississippi
1 review
0 helpful votes
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Beautiful dress
July 20, 2022

Easy process, great price, good quality and shipping was quick.

Date of experience: July 20, 2022
Texas
1 review
0 helpful votes
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Bridesmaids stylishly dressed
August 19, 2022

There are many different styles to pick from. The problem is seeing them all in the colors shown as available for the dresses!

Date of experience: July 20, 2022
Washington
1 review
0 helpful votes
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I ordered flowers for me wedding when they arrived they looked like they had been ran over by a truck, shipped in a plastic bag and were completely unusable! The order was $300 and they offered me $15 back as compensation. We went back and forth and the final resolve was I could send them back and they would assess them. Me paying $50 in shipping and then being offered $50 back for my return.

Terrible to work with and my recommendation is to never by flowers from them - not anything like what they look like on the site!

Date of experience: July 20, 2022
Washington
1 review
0 helpful votes
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Return policy
August 19, 2022

They say you can return something in the first seven days. You have to send an email and a picture as to why the return. Then they barter with you as to why you should keep it. Then they only give a partial refund and your shipping it back to them almost equals that refund. My advice is to never purchase from this company.

Date of experience: July 20, 2022
Florida
1 review
0 helpful votes
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BEAUTIFUL DRESS
July 20, 2022

THE DELIVERY WAS ON TIME, A BEAUTIFUL, ELEGANT AND YOUTHFUL DRESS, BUT... DESPITE HAVING GIVEN THE CORRECT MEASUREMENTS, YOU HAVE TO FIX THE ZIPER BECAUSE IT DOESN'T CLOSE AND PUT UP THE STRAPS A LITTLE.
OUTSIDE OF THOSE LITTLE DETAILS, THE DRESS IS VERY WELL MADE AND BEAUTIFUL.
WHEN IT IS USED, I WILL PUT THE PHOTOGRAPH.
THANK YOU

Date of experience: July 20, 2022
South Carolina
1 review
0 helpful votes
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Upset
August 19, 2022

It was easy to order but that's it! I will never order from them again! False Advertisement!

Date of experience: July 20, 2022
Ohio
1 review
0 helpful votes
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Princess Pageant
July 20, 2022

Quick communications, easy website to navigate and place order

Date of experience: July 20, 2022
Georgia
1 review
0 helpful votes
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Perfect
July 19, 2022

Expectations met, I received a high quality dress in a quick time

Date of experience: July 19, 2022
California
1 review
0 helpful votes
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Beautiful
July 18, 2022

Great! Appreciated the dress being sent inside out to protect it. Beautiful dress!

Date of experience: July 18, 2022
Georgia
1 review
0 helpful votes
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Ball gown
August 17, 2022

Dress is still beautiful just disappointed in custom fitting

Date of experience: July 18, 2022
Ohio
1 review
3 helpful votes
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Struggle with returns
August 17, 2022

The return process is a little taxing. Once I found the email address, bc there isn't a direct link for returns, I took pictures like suggested and explained that it just didn't fit and I would like a refund. I attached the photos to the email and now it's back and forth of them saying they didn't get the pics. I just trying to get it returned within the allotted time frame to ensure my full refund. I'm getting the run around. Uuggh

Date of experience: July 18, 2022
Virginia
1 review
0 helpful votes
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Good quality
July 18, 2022

Im happy with the dress I ordered, good quality and very beautiful plus fast shipping.

Date of experience: July 17, 2022
Minnesota
1 review
0 helpful votes
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Navy dresses
August 17, 2022

Hebeos was very prompt on sending out the dresses. They arrived sooner than expected. They dresses are nice but they are heavy dresses. I'd also prefer to have the zippers in the back and not on the side

Date of experience: July 17, 2022
Indiana
1 review
0 helpful votes
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Very disappointing
August 17, 2022

I did not like how the dress looked on me. I was only able to get 20% of my money back. I tried it one time. Many of my friends have ordered dresses from other companies and they got a full refund back. I am very frustrated

Date of experience: July 17, 2022
New York
1 review
0 helpful votes
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Horrible experience
August 16, 2022

This has been a horrible experience. I'm still trying to get a refund. I ordered them because it said refundable they are not refunding my money. They say they will
Only give me 10% not
A full refund total rip-off

Date of experience: July 17, 2022
Colorado
2 reviews
0 helpful votes
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Why does it take so much bull $#*! to get my order correct

Date of experience: July 16, 2022
Nevada
1 review
0 helpful votes
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Mother of the bride
July 16, 2022

Easy and fast delivery. Love the dress. Fits perfectly.

Date of experience: July 16, 2022