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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Louisiana
2 reviews
0 helpful votes
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Elegant
July 27, 2022

My bouquet is absolutely breath taking, one of the most beautiful bouquet I have ever seen.

Date of experience: July 27, 2022
California
1 review
0 helpful votes
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LOOK AT THE MEASUREMENTS
July 27, 2022

I definitely sized up and shouldn't have. I looked at the measurements and still thought to size up but I'll swap with my cousin since hers is too small or I'll hem this one.

Date of experience: July 27, 2022
Florida
2 reviews
0 helpful votes
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Dress
July 27, 2022

Beautiful dresses easy to navigate site and good prices

Date of experience: July 27, 2022
Georgia
1 review
0 helpful votes
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Returning dress
August 25, 2022

Too small, size guide was not accurate…………………:::::

Date of experience: July 26, 2022
Colorado
1 review
0 helpful votes
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Very late and overall not worth it.
August 25, 2022

I ordered this dress a while ago for a party but it kept getting delayed and came 3 AFTER the event was over. It's not worth waiting this dress, it was very bad quality and not what I was expecting

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Happy With my order
July 26, 2022

Ordered a month before the party and the dress arrived a week before the party. I was so nervous but the dress was perfect and the color was exactly what I wanted. Couldn't ask for anything more.

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Date of experience: July 26, 2022
South Carolina
1 review
0 helpful votes
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Disappointed Bride
August 25, 2022
Updated review

Easy to shop but customer service takes forever to answer questions. My dress looks nothing like the beautiful pictures. I now have to spend even more money to find someone to alter and fix this dress.

Date of experience: July 26, 2022

Easy to shop but customer service takes forever to...
July 6, 2022
Previous review

Easy to shop but customer service takes forever to answer questions.

Date of experience: July 6, 2022
Canada
1 review
0 helpful votes
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Princess dress
August 25, 2022

We took the mesurements but we had a doubt about it. We send it and peoples were unable to understand my mesurements. So the fabrication is well done but the way that the dress look is horrible! But it follow the mesurements. They should ask more mesurements on the body to adjust the dress perfectly

Date of experience: July 26, 2022
Mississippi
1 review
0 helpful votes
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Return policy a scam
August 25, 2022

The dresses are beautiful! But don't order unless you're absolutely sure on keeping it! The policy is the dresses can be returned within 14 days. What they don't tell you is they charge a 30% restocking fee and it cost about $100 to send the dress back from the US. Please don't buy unless absolutely sure.

Date of experience: July 25, 2022
Alaska
1 review
0 helpful votes
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Fast!
July 25, 2022

Product came so fast, even to rural Alaska! It's very pretty. I length is a bit long but that is only because I am petite which is fine. I love it.

Date of experience: July 25, 2022
Utah
1 review
0 helpful votes
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Never Again!
August 24, 2022

Customer service was terrible and product was not as expected.

Date of experience: July 25, 2022
North Carolina
1 review
0 helpful votes
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Shauna
August 24, 2022

The dress I ordered came n yes it was beautiful but I'm sending it back because it was not the color I thought it was... in the pic it looked ivory n it was pink but very very pretty...

Date of experience: July 25, 2022
Texas
2 reviews
0 helpful votes
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Beautiful
July 25, 2022

Beautiful wedding dress, I will be wearing for my wedding! Just like the photo, measure yourself and you will be fine. The quality is so good. Came in the mail faster than I thought! I love!

Date of experience: July 24, 2022
Pennsylvania
1 review
0 helpful votes
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Wedding flowers
August 23, 2022

Easy ordering. Prompt delivery. Ordering process very satisfactory. Happy with the bridesmaids bouquets, cascading bridal bouquet was an extreme disappoint.

Date of experience: July 24, 2022
Ohio
1 review
0 helpful votes
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Loved the dress
July 24, 2022

The overall purchasing experience was easy but there were so many options that finding a way to look for your dress can get overwhelming. But the dress was perfect so no complaints.

Date of experience: July 24, 2022
Michigan
1 review
0 helpful votes
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Overall okay experience
August 22, 2022

I had issues purchasing my dress, the credit/debit option was not working for me no matter which one of my cards I attempted to use. Ended up having to use a friends PayPal account to purchase. I did reach out to customer service who did not seem concerned or apologetic for the inconvenience I was experiencing. Their response was very short. I'm truly not one to complain but I would expect better communication from a site like this. My dress is beautiful and so soft; however it is a bit too big in the breast area for me and a few other women in the bridal party who purchased this dress have the same issue. I will probably need to get that part altered.

Date of experience: July 23, 2022
California
1 review
0 helpful votes
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Beautiful Dress
July 23, 2022

The dress is beautiful and great quality. The dress is a little to small but I'm hoping I can get it altered. I got a quick response when I emailed them my concern about exchanging the dress so that was good.

Date of experience: July 23, 2022
Texas
1 review
0 helpful votes
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The return policy is DISHONEST and MISLEADING. Even if the company made a mistake, the company will gaslight you and go in circles why its your fault. They will offer a low % refund if you keep the dress and will not give you 100% item refund if they made a mistake. I received a PEACH dress and this company claims it's pink. WARNING - this company is unethical.

Date of experience: July 22, 2022
Wisconsin
1 review
0 helpful votes
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Beautiful
July 22, 2022

Love your response from questions about the dress. Thank you

Date of experience: July 22, 2022
Michigan
1 review
0 helpful votes
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Not impressed
August 21, 2022

The quality is very poor. I am very disappointed. Sadly I will not make another purchase.

Date of experience: July 21, 2022