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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Colorado
1 review
0 helpful votes
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Great experience!
October 2, 2022

I received exactly what I ordered! Thank you so much.

Date of experience: October 2, 2022
Illinois
1 review
0 helpful votes
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Dec love
October 2, 2022

The delivery person handed my ordered in my hand. I didn't have to wait for my ordered long. It was easy

Date of experience: October 2, 2022
Florida
1 review
0 helpful votes
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Had to use credit card not debit card
October 1, 2022
Updated review

Trouble with adding card for payment
But it worked with credit card

Date of experience: October 1, 2022

Trouble with adding card for payment
September 11, 2022
Previous review

Trouble with adding card for payment

Date of experience: September 11, 2022
Florida
1 review
0 helpful votes
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Lifetime Customer
October 1, 2022

Lovely selection of dresses! Easy to find exactly what you want and plenty of reviews to help you feel secure in your choice.

Date of experience: October 1, 2022
Massachusetts
1 review
0 helpful votes
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Beautiful
October 1, 2022

It was good I was very satisfied, it took too long to get to me

Date of experience: October 1, 2022
Florida
1 review
0 helpful votes
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Did not fit at all
October 31, 2022

Does not fit. The dress is 2-3 sizes too small. I had to buy another dress locally at the last minute. I am extremely disappointed and lost my money.

Date of experience: October 1, 2022
Massachusetts
1 review
0 helpful votes
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A little dissatisfied
October 31, 2022

They have a big amount of beautiful dresses to pick from

Date of experience: October 1, 2022
Georgia
1 review
0 helpful votes
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It was a great experience, I received my dress in a timely manner, the quality of it is great, I love it‼

Date of experience: September 30, 2022
Texas
2 reviews
0 helpful votes
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Horrible customer service
October 30, 2022

Do not by from this company unless you know you will be keeping the dress. There is basically no return policy. I even asked about canceling the order and it had already been shipped, so I was told to wait until I received it and then ask for a return. I did just that and then was denied a return.

Date of experience: September 30, 2022
New Jersey
1 review
0 helpful votes
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Return
October 30, 2022

The return policy they have advertised is nothing but a lie. I bought a dress and told them it doesn't fit and they made me take a picture of myself. So I did and then I was told to take it to a tailor. My dress had no alterations. I strongly suggest you do not buy from them.

Date of experience: September 30, 2022
Georgia
1 review
0 helpful votes
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Not satisfied
September 30, 2022

Dress has a blue hue on the fabric. Dresses appeared gorgeous on screen. Pray the same as it arrives.

Date of experience: September 29, 2022
West Virginia
1 review
0 helpful votes
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Beautiful dress
September 30, 2022

Expedited delivery great timing, great product, not disappointed

Date of experience: September 29, 2022
Massachusetts
1 review
0 helpful votes
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If you like liars…
October 29, 2022

What a horrible experience. Please read others experience with returns. These are knockoff dresses that told me that they custom make, which I called them out on. They try and negotiate % if you try and return new items, they have so many different managers you'd think they are Amazon. Avoid at all costs!

Date of experience: September 29, 2022
Texas
1 review
0 helpful votes
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Fast and just as described
September 29, 2022

Fast arrival. Great product quality. I would recommend this website and company.

Date of experience: September 29, 2022
New York
1 review
0 helpful votes
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Return policy
October 29, 2022

Dress did not fit. Asked about sizing before I ordered now they will not return my money. Do not buy

Date of experience: September 29, 2022
Texas
1 review
0 helpful votes
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Great dress! Great Customer Service
September 28, 2022

I had a very easy time with Hebeos. Easy to order and it came when they said it would. I emailed them for a tracking number and they got back to me right away.

Date of experience: September 28, 2022
Pennsylvania
1 review
0 helpful votes
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Homecoming dress
September 28, 2022

We received our dress 2 day prior to the date on the tracking order which we were pleased with. We were getting concerned about getting the dress on time so I contacted HEBIOS via e-mail and they got back to me stating they would get the dress shipped out right away. The quality of the dress is great, and it fit exactly as needed. We used the measurements proved to order the correct size. The color is gorgeous and we are overall very pleased with this purchase.

Date of experience: September 28, 2022
Texas
1 review
0 helpful votes
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Good experience
September 28, 2022

Easy shopping, customer service is a little not user friendly( just hard to get to), and the return process is awful.

Date of experience: September 27, 2022
Kentucky
1 review
0 helpful votes
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I ordered three dresses and I wanted to return one. It didn't fit my long torso. I sent pictures and they told me to get a trailer to fix. My dresses had already shipped late when I paid for expedited shipping (they didn't refund). Lulu's has great customer support and no hassle returns. I will NEVER buy from Hebeos again.

Date of experience: September 27, 2022
Nebraska
1 review
3 helpful votes
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You get what you pay for
October 27, 2022
Updated review

Had to reorder and repay for a dress because the company wouldn't refund me or send a replacement dress after they gave me a false tracking number and never actually shipped it despite taking my money for it. When the second dress finally came, each of our dresses were different shades of pink instead of all being the pearl pink color that we ordered as a group.

Date of experience: September 27, 2022

Had to reorder and repay for a dress because the company...
October 7, 2022
Previous review

Had to reorder and repay for a dress because the company wouldn't refund me or send a replacement dress after they gave me a false tracking number and never actually shipped it despite taking my money for it.

Date of experience: September 6, 2022