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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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District of Columbia
1 review
0 helpful votes
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Not satisfied
September 27, 2022

The dress is too big in some parts and too tight in others

Date of experience: September 27, 2022
California
1 review
0 helpful votes
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Returns
October 26, 2022

Both dress were very pretty but did not fit properly

Date of experience: September 26, 2022
Pennsylvania
1 review
0 helpful votes
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Dress
October 26, 2022

I need to return the dress it is too small. How do I go about this?

Date of experience: September 26, 2022
Missouri
1 review
0 helpful votes
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Ballgown
September 26, 2022

The quality is amazing! The service was so fast too! I received my order in 18 days! I did my custom measurements so i expected a longer wait! It fits perfectly! The details are beautiful! Take the chance and buy the dress! You won't regret it!

Date of experience: September 25, 2022
New York
1 review
0 helpful votes
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50th Birthday Dress
September 26, 2022

Website is easy to navigate and dress arrived Earlier than expected.

Date of experience: September 25, 2022
Alabama
1 review
0 helpful votes
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Bridesmaid dress
September 26, 2022

The dress is really pretty, just too big. I went by the measurement guidelines, but I will have to have it altered.

Date of experience: September 25, 2022
South Carolina
1 review
0 helpful votes
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My Dream Wedding Gown
September 25, 2022

I fell in love with this beautiful gown. I wanted to have a Anniversary vow renewal. I couldn't get this gown out of my head. I ordered the dress and I was a little bit skeptical but I needed this dress. I was sent an email from them saying please send us your Measurements and I started to get a little afraid but I sent them those. I was told that I would receive my wedding dress on September 20, I started to get nervous but in true to their word on the 19 th of September I received the most gorgeous wedding dress that I have laid my eyes on… Thank you Hebeos for such a gorgeous gown and making me a very happy lady!

Date of experience: September 24, 2022
Ohio
1 review
0 helpful votes
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Homecoming Dress
September 24, 2022

Easy! Looks like the photo! Shopping made easy. Homecoming dresses are for JR sizes mostly and not everyone is built to fit those those sizes. So many dresses so many options.

Date of experience: September 24, 2022
Idaho
1 review
0 helpful votes
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No Issues
September 23, 2022

I had no issues. Ordering is easy and the items arrived quickly. The personal modifications I needed to my dress may not be needed for everyone. Thank you!

Date of experience: September 23, 2022
Kentucky
1 review
0 helpful votes
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Lavender pageant dress
September 23, 2022

Easy! Quick! Efficient! I had a great experience shopping with Hebeos.

Date of experience: September 23, 2022
Texas
1 review
0 helpful votes
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Excellent customer service
September 23, 2022

Customer service was amazing, I'm happy I chose to get my wedding dress from here

Date of experience: September 23, 2022
Florida
1 review
0 helpful votes
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Quality poor
October 23, 2022

I'm not the only person in the bridal party who received the same. White threading to sew a champagne dress is ridiculous and the measurement it's like you guys just took my measurement and made a basic 18 size dress. I didn't choose that size because I'm not that size. My DDD Breasts need 2 more DDs to fit inside the dress I received

Date of experience: September 23, 2022
Massachusetts
2 reviews
0 helpful votes
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Gorgeous
September 22, 2022

Very nice
But I need a Bigger size (XL)
How can I return this pkg and to which address
Pls send me informations

Date of experience: September 22, 2022
Canada
1 review
1 helpful vote
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Don't order from them
October 22, 2022

I ordered a dress from them, received a stinky raggy dress. Tried returning it and they refuse to refund. It's even months of going back and forth and they don't respond, they just give one word answers you go absolutely no where with them. I've lost 250 00. This company shouldn't even be allowed to advertise, all they do is ignore and refuse service. Horrible horrible situation. It's not worth the risk! Worst experience I have ever had. They don't honor what they call a return policy, even if you ho through paypal they can't do anything because you have to return it through tracking and to return to China is the same cost of dress and they won't pay for shipping. So basically you will not get your money back.

Date of experience: September 22, 2022
California
1 review
0 helpful votes
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Good dress wrong color
September 22, 2022

I received the wrong color dress, I was viewing the yellow dress and when I received the confirmation the image showed green dress. I thought it was error but it is what I received just not what I wanted or thought I purchased. How can I return it?

Date of experience: September 22, 2022
Virginia
1 review
0 helpful votes
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Not so satisfied
September 21, 2022

I was happy that my dress arrived but once I opened it and tried it on the color was not what it suppose to be and not to mention there was a needle still inside the dress.

Date of experience: September 21, 2022
Kentucky
1 review
0 helpful votes
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Dress
September 21, 2022

Slow shipping but over all I was satisfied………………………..

Date of experience: September 21, 2022
Minnesota
1 review
0 helpful votes
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Dress arrived on time
September 19, 2022

Good experience.
Excellent product& material.
Dress well made.
Color was as I expected.
Arrived in well protected package.
Excellent choice for me.
I would order another dress from Hebros.

Date of experience: September 18, 2022
California
1 review
0 helpful votes
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Size too small
September 18, 2022

Loved everything about the dress but it was too small.

Date of experience: September 18, 2022
Missouri
1 review
0 helpful votes
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Mother of Bride dress
October 18, 2022

Dress good quality. Did not come close to fitting. Shoulder way too big. Sleeves way too long.

Date of experience: September 18, 2022