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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
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Ordered pink dress for my daughter's sweet 16 paid over $30 for express shipping for a $200 dress that I still have not received and when I emailed for a refund I have yet to get a reply. Initially I asked for a tracking number went to the site and it says I never ordered a dress. Now that I want my money back I get no reply I will never trust this site or any other it's a SCAM
I ordered 3 dresses to see which fit and looked best on me. None of them worked unfortunately. Customer service has been VERY uncooperative in my returning the dresses, even though it is well within the 14 day window stared on their website
In info on how to send back one of the dresses. Thanks.
Trying to return my dress because it doesn't fit but nobody is responding to me
I ordered several dresses for my daughter to to try. I have sent a couple of emails to get help with returning some dresses and have received ZERO esponse. While the dresses are of good quality. This company has no
Customer service and returns so far seem impossible. Therefore, doubtful I will be a return customer
So pretty and wonderful quality. The dress was more of a pink undertone than a nude undertone that I was expecting but still very pretty and other than that as pictured. Also fast shipping.
It was super easy to order, also has custom fitting! My dress arrived super early. I can't wait to wear it on my big day.
SCAM! Worst thing I've ever seen. May have been sewn by someone that has lost both their eyes. Do not give them your money or entrust them with anything important. Not only did the dress I received look like a toddler could've done better, but I have tried to get my money back and no one will help.
Did not know what to expect and was pleased to receive the details dress timely and as advertised. Thank you
Regret the purchase
Unusable, non-exchangeable dress
Customer service email told me I was wrong and cannot exchange the dress
My experience was okay. However the dress took too long to come and it does not fit me.
Im beyond dissapointed in the dress I recieved. It looks nothing like the dress ordered. The photo shows an elegant dress but it what i recieved was thrown together. I ordered it for my high-school daughters homecoming dress its see through! I assume the built in bra is one size firs all. It clearly wasnt made for the cup size given. I spoke via email to an representative about returning the dress. The responded wirh questions and wantwd pictures which we sent to them. We were met with excuses and we still havent gotten a response with authorization to return the dress. Im very disappointed in this experience and im stuck with a dress no high-school student can wear. If i could give them a negative star I would.
Dress is very pretty, just didn't fit around back area, might want to size up if purchasing!
Great communication and super fast turn around. Unique products I couldnt find anywhere else. Highly recommend them.
Dress was actually bulky, not very fitting and itchy when tried on
Good price and good quality. Recommend for those who are looking for something affordable
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: [email protected]
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.

