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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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Always a great experience when shopping with HPN. I love the fact they have video tutorials for the equipment for j the site.
Great items!
I called 3 times to verify that my order was shipped as promised from the first call. Since it was coming from NY it seems your computer system in CA could not confirm my order was shipped. It was very frustrating since I needed it to arrive on time. It seemed the customer reps were trying but they could not give me a tracking number or a positive yes that it was shipped. I am grateful it came on time and my customer got their order on time. I don't know if I would use you again for a rush order but would when I don't need the vinyl to ship the next day. Thanks
I always have a good experience when ordering and if something is wrong customer services helps right away. The time it takes for products to be shipped is kind of long but other than that good experiences
This is my third purchase from heatpressnation and I couldn't be more satisfied with customer service they provided to me.
My experience was and will continue to be great! I enjoy shopping here! There never an issue!
Your site is easy to navigate, and I love that you have the videos that give us information regarding your products that help us to make the right decisions regarding your products.
Great selection of heat press products. Quick shipping and reasonable prices.
Looks like they will work for my trickier HTV projects.
Shipping was fast and everything came as expected. It was nice seeing a email asking if products had arrived.
I only use siser products
Very satisfied with time, cost, and efficiency! Thank you!
Clear, easy to use, great sale prices.
I haven't used my sawgrass 400 printer yet. I'll give you a better review later.
Good
Fast and easy shopping.
Good product and delivered on time
Item came in a timely fashion. Hopefully it improves my product alignments.
For my daughter in law. She's happy, I'm spot!
I had to contact the company to get a receipt for my order. I was told I would receive a confirmation of shipment the same day. When I had not received that email, I called again to learn that shipment was delayed because of a backlog of orders.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.

