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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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Pretty good overall.
No complaints. Tech support was helpful as well.
Great price for the vinyl that I needed!
I have enjoyed EVERYTHING about my product and customer service so far!
Great service, good product!
I have called 3 times with different questions and every time - great customer service. All my questions got answered. I have spent many weeks researching heat presses and even though there are cheaper ones out there - I went with you guys.
The website offers videos on each product which I appreciate since I am A beginner and this is a new world for me. The ordering process was smooth and easy and my products arrived on time, in tact with all of the items included.
Love my products
I love my 16x20 heat press. Customer service is super fantastic
Will definitely do business again!
Love the color selection! I bought several 3ft rolls, and the vinyl is wonderful to work with!
All in all pretty good. Except for how long it took to get to me, that was way to slow
Easy and quick to place an order
Easy online purchase, shipped right away.
Online order...no human contact
This group of individuals is amazing to work with. Whenever we have needed help with anything, they are cheerful and understanding of our inexperience of the product and they talk us right through everything! We've even called at closing time for them and they didn't blow us off and they were not rude what-so-ever! So glad that we have a business relationship with this company and can't wait to continue working and buying more from them!
Shipping was fast and works great.
Great product, great shipping time, quick and easy as usual with heatpressnation.
I picked up my press in person and the customer service was AMAZING! The people there were so helpful and willing to answer just about every question that I had.
Great price and product. The delivery is always so fast. Quality of vinyl is awesome.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.

