healthcare.govReviews 382

I consider myself a reasonably intelligent person--I have a Master's in Business--but I cannot get to the point where I can actually view plans for which I am eligible. I completed an application over the phone--that was easy--but when I then logged in to look at plans I keep getting some Experian screen to verify my identity. Called the number, gave them my code--they can't verify my identity. Spoke to 4 agents, including a supervisor who advised me to fill out another application online. I did so, only to get the same Experian screen at the end of my application. Called again; same result. Clicking on "complete my application" online (it shows I have an application there; it's just incomplete) takes me back to the beginning of the application process every time. Have been dealing with this since November 1 and feel like I won't get to enroll by December 15. No wonder so many millions of people are without insurance. How can anyone enroll when you can't complete the application?

I was browsing healthcare.gov plans through the marketplace and noticed a HUGE discrepancy. After you apply for coverage for 2020, in the section where you are able to enroll for a plan, there are many plans displayed to select. I noticed that the overview of the plans on the healthcare.gov website for some plans had a large red x next to Humira (the drug for my arthritis) meaning the plan did not cover the drug.

I noticed when I went into further detail and clicked on all of the PDF's of the plan especially in the covered drug pdf, it turns out that Humira was indeed covered through the plan. I called and spoke with a floor manager at the marketplace who said that the insurances are the ones who update the information so there is nothing that can be done.

PLEASE LOOK AT WHAT YOUR INSURANCE COVERS IN THE BENEFITS AND COVERED DRUG SECTION PDF DOCUMENTS AND DON'T PAY ATTENTION TO WHAT THE HEALTHCARE.GOV WEBSITE SAYS, CHECK THAT YOUR DOCTORS ARE COVERED EVEN IF MARKETPLACE SAYS THEY ARE COVERED! DO NOT PAY MORE MONEY OR GET A LESS THAN IDEAL PLAN BECAUSE YOU DID NOT DO YOUR DUE DILIGENCE AND THOUGHT SOMETHING WASNT COVERED WHEN IT WAS COVERED. KNOWLEDGE IS POWER.

I have purchased insurance through the site and needed to prove income. I went back to school for another degree after leaving my job so my income feel by more than 50% as I just do ride share and go to school full time now. I explained to them on the phone the situation and was just told to send my W2 and add that in the notes. I did all that but also included every pay stub up to the time of the first call. For the third time now I'm being threatened with cancellation because I haven't proved income. The 2018 W2 and every pay stub to from January 1 to August 30 is still not sufficient to show prove how much income I have in 2019.

The service stinks! Stinks so bad it's unbelievable.

Jumped through countless hoops for enrollment and eligibility, but once I was deemed eligible, I was told I now have missed open enrollment period. Filed an appeal, as lack of coverage could seriously jeopardize my health. The appeal is designed to allow for enrollment outside of open enrollment period. It took FOUR MONTHS for them to finally tell me i could enroll! I then spent TWO HOURS & FORTY MINUTES on the phone with no less than five different representatives. Each one told me something different than the one before about the final enrollment steps. I gave up when the 5th rep. Told me I needed to call the number I originally called nearly three hours earlier. I'm fortunate to have found enough financial help via charitable acts of private citizens and family members to at least have medications needed to survive. There is NO excuse for such an organization to conduct themselves this way. Especially when their actions have a direct affect on people's lives!

I have never had a worse experience. I spoke to a CSR (Julia) who mumbled so bad she had to be asked to repeat EVERYTHING because she could not be understood. The supervisor was no better. (Sharon) was LAUGHING as I was explaining my situation to her. When I checked her on it she tried to call me rude for checking her on her behavior. What representative laughs while a person is explaining a serious situation? RUDE! I can't afford the insurance... there is no need to be rude atop of that. Your information becomes theirs FOREVER! They cannot discard your applications or your information from their system. AWFUL AWFUL AWFUL.

HOPE TRUMP GETS RID OF THIS AWFUL SYSTEM! I'm no fan of Trump either.

AWFUL EXPERIENCE!

Well I sent in my proof of income and some incompetent employee put in that I made 220,000 instead of 22,000 so I had to file an appeal. I am very technically challenged and couldn't figure out how to do this. I now have 2 weeks to get this appeal in but trying to do this on my computer has caused me great hardship. They say it's my responsibility to appeal their mistake and now I can't figure out how to get the form through this adobe reader so I give up! I'm so stressed out over having to appeal their mistake that I'm going to lose my insurance! I guess I'm just an idiot!

I am an agent who helps people to enroll in health plans via healthcare.gov. The first 2 years were fine. Then later they changed or terminated some of my client's health plans. Start from this year, they changed and terminated a lot of my client's health plans without sending notices to my clients. My clients found their plans either changed or terminated when they see doctors. Some got huge medical bills and thought that's my faults. It's obviously affect my business, trust, reputation!

I went on the website just to see what I qualify for... I hear with my income I should be covered completely free because I make so little. I used a calculator which required me to enter a phone number and since then I received dozens of calls a day, and texts. I did not agree to be spammed like this! One agent told me that as soon as I entered my info on the calculator it was made public. I'll probably have to change me number now, as I'm already on the National DMV and still getting spammed!

No other option for me as I always pay my daughter and my health insurance out of pocket and NEVER Use - paid over $70,000 in past 6 years- paying for individual and family rate but because I don't claim my daughter on odd years they won't give me insurance card for my daughter that I've paid for all year monthly on time - my daughter lives with me I raise her on my own but her absent father claims odd years and hence I'm paying for two policies and they won't show my daughter active - the upper highest staff possible hung up on me when calling to discuss and said unless my daughter pref in jail or has life change they won't fix yet I just paid June again to keep compliant- so so so corrupt what are my options I wanted to get my daughter in fir wellness this time and use what I paid into