healthcare.govReviews 382

Terrible terrible terrible. God awful service you will have everything set to go, made sure I had all the information needed only to find out that I was lied to about certain documents needed and will not have coverage until the next month. Then they added my whole family to the insurance, most of which don't even live with me anymore including my estranged husband and now all of sudden I don't qualify when I've had this insurance for more than a year. I'm seriously done with healthcare.gov I'll just go through the blue cross blue shield direct website because this was very uncalled for. I have no insurance now, because they don't communicate nor have any idea what they are doing.

They only provide price quotes for medical insurance and nothing for dental or vision. Why not provide a packaged deal for all services - medical, vision, and dental?

If i could give 0 stars I would. Not sure what the issue is for them but it's either the training, management or the lack of finding competent people to do a SIMPLE job. I work for an insurance company that unfortunately works with them and all I can say is wow what a $#*! show

Hola, quiero escribir esta opinion en español para mi gente. Hice la cancelación en agosto y hasta ahora no me devuelven lo que pagué al hacer el primer pago, pero al siguiente dìa lo cancelé porque descubrí que eran unos estafadores y asi fue. Después de llamar reiteradas veces donde me dicen que no he cancelado nada y empezar todo de nuevo, me mandaron un cheque de la devolución, el cual lo desposité en mi banco, y allí al tercer día me di con la fatal sorpresa que hicieron un STOP PAYMENT al cheque! Me retornaron el cheque y pagar el fee que cobra el banco por cheques sin fondo, luego al volverlos a llamar me dijeron nuevamente que no habia ninguna cancelación! Al llamar una y otra vez, ayer me llamaron para decir que no me iban a devolver nada porque ya me habían pagado! No lo puedo creer! Mi banco aún está haciendo la investigación pertinente pero por los resultados vistos, me dicen que es seguro que me devuelvan el dinero con el reclamo que ellos le están haciendo y con las pruebas que indican no hay ningun pago devuelto como ellos dicen. Huyan de este lugar de ladrones! Voy a hacer un envío masivo por todas mis redes sociales para hacerles saber que son ladrones!

As an Agent I called this HealthCare.Gov. They immediately gather your information then offer bad or incorrect information. Once I identified who I was they pretended to lose my call by hanging up mid conversation. OR their auditor was listening in. They do take your info and sell it THIRD PARTY so in my eyes, DO NOT USE. Look up your local market place and call them directly directly or look to a local agent. Good Luck

The Health Marketplace was a dream come true at first. But for the last 2 or 3 years, the quality of their consumer care has greatly declined. I called on December 2021 to renew my plan. The "agent" who answered my call assured me that the plan she was going to put me on was the same as the one prior yet would allow me to see my eye specialist as I have a serious case of glaucoma. So, when I received my new card I automatically called my doctor office to take an appointment. And, I was told that the plan I was on was not one they take! Then, I have some health issues so go to specialists. My copay for specialists is now 120 dollars instead of 20. I stopped seeing my chiropractor since now I have to pay 60 instead of 10. The worst part is that I have tried and tried to petition the marketplace explaining that I had been given false information by one of their own agents. At first, they would not even accept to take my petition. One hanged up on me. After weeks of calling, I finally get through a supervisor who understands and completely agrees I should be given the permission to change plans before the end of term. I just received a letter from Florida Blue stating that my petition has been denied and that they cancelled my membership altogether since I apparently asked them to do so. First, I never ever said such thing. Second, my health insurance and marketplace refuse to communicate and not surprising to me that it is a total mess. I am disgusted with this health care system. It is a shame. Many of my friends do not even have health insurance and I am now in the same situation. Market place also kept asking for documents that Were sent many times by my Florida Blue agent and myself. The marketplace kept asking for the documents and the last letter I received came after the letter from Florida Blue stating my membership had been cancelled. This is absolutely ridiculous. This is stupid. Such a waste of my and many others time and money… of course, someone in Florida Blue is getting richer and richer and I suspect that the marketplace has gone downhill since many want to see the plan to disappear. The system is broken and it is about time for a new reform. Health care is not a privilege. It is a human right.

Horrible website. Leads to multiple sales calls and robocalls. Eight or more calls a day from different numbers. Live sales people are pushy. Robocalls late into the evening. They state they are responding to your request for them to call yet you did no such thing. You simply looked up some health plans online. AVOID using this site if you can.

One of the worst customer service experiences I've had. People on the phone service are manipulative or at least don't truly care about helping you.

We have just few options, My opinion is marketplace acts a monopoly, it is sad, high quality of hospitals and specialists but it is prohibited for a regular employee. Looks like all health insurance and marketplace are connected in this manipulation, health insurance doesn't want to give estimates, so they send you to marketplace who "kindly" offers a federal credit, this is a trap.

She's an amazing woman of God! She's patient & caring she took her time with me and gave me understanding of my health care

Awful experience canceling insurance. Ended up being billed for an extra month because I did something wrong on the site when I attempted to cancel insurance. Customer service won't help you if you make a mistake. Insurance companies state they are bound to what happens on the exchange. Just more consumer gouging from insurance companies. Healthcare in America is only for the wealthy.

Was meant to sign up in June of last year, the person setting it up set me up for July. I called, asked to backdate and was told "We can do that".
A few days later, still no insurance, so I call back.
"We've submitted an escalation, it can take 30 days to hear back."
"Can I use health insurance in June or not?"
"We won't know until July."
"Don't bother. I'll just wait. I'm not paying for something if I don't know I'll have it."
"OK"
Time passes...
Work insurance kicks in during August. Billing issue between Marketplace and BCBS costs me $250. I speak to multiple people who either pass me back and forward between MP or BCBS. Finally one person says "I can help, we've got you fixed up."
A few days later they call to amend that response with "We can't fix this."
$250 down the pan.
Time passes...
March 2022 arrives and I'm doing taxes.
"You owe money to the IRS for 4 months of Marketplace insurance last year."
"I had it for July and August?"
"Nope - June to September."
Call in - speak to 5 people, get to some complaints dept. at the Dept of Health.
"We adjusted your insurance from an end date of Sept to Jul, so you only have two months. Yay us!"
"Well, yes, but that's not going to work. I didn't use insurance in June because I didn't think I had it. I DID use it in August, so if you put my end date in July I might be billed for that at full rate. I didn't use any insurance and went without meds in June because you told me I wouldn't have it after the escalation was cancelled."
"Yeah, sorry about that. If you want to call a number to appeal, this is it: *******751."
*Calls number*
Fill out a form on the website...
So, I'm $250 out already, looking at an extra $300 in taxes, and potentially looking at getting billed $200 for not having insurance in August when I did have insurance in August, but now didn't.

My expectations of anything government run are usually very low, but these people are lowering the bar on a daily basis.

SHANNON MILLER IS THE BIGGEST JOKE ON EARTH DOESN'T KNOW A THING ABOUT 1095A OR IF THEY SENT THEM HAS NO CLUE HOW TO SEND THEM ASKED 3 TIMES THREE DIFFERENT DATES TO GET IT NEVER ONCE HAVE THEY SENT ONE AND SAID IT'S NOT OUR PROBLEM WELL I WILL BE COMING BY THE OFFICE TO PICK IT UP TRY TO STOP ME.

Plans are good but customer care reps are rude. Spoke to a guy called Alex, he disconnected the call since he did not know the answer to my question. Similar experience with 2 other reps.

I need to pay more than 1000 bucks for such a stupid plan which I never used! I called customer care more than 10 times to cancel this plan as I moved to other state but the customer care is useless! It just say its not our work, call this and that! No any customer care canceled that plan in time! Its waste of money, will never suggest anyone to have this!

The idea of afforadable health care was appealing, so I signed up for a plan on healthcare.gov. But I have no idea who my provider is through, only received a letter that I had to choose a doctor or one would be choosen for me and "for more information please contact your insurance provider". WHO the hell is my insurance through? I haven't recieved any other information in the mail. When I log into my account on healthcare.gov account, there isn't any information either, it only allows me to view my orginal application. If a business did this, they would be charged with fraud or acting with unethical business practices. This has been one of the most stressful experiences I had in a long time.

I s spoke with the representative by the name of Kayla. She was very quick to inform me that even if the marketplace gave me the wrong information while purchasing a plan, it's not their responsibility to ensure what they have up on their screen from the insurance company is the correct information. They all she does is read a script and I could pretty much take it or leave it. I asked her so again, you're telling me that the marketplace gave me the wrong information and that there's nothing I can do about it and again she stated I read to you what was on my screen. Absolutely positively the worst customer service experience that I've ever received.

Most of the time the premium listed on the site is really high and the deductible is huge, I love how it says Affordable health care but my question is who can afford it.

I would like to warn anyone not to use this place, I cancelled my policy in 2019 and they keep renewing and taking money from me. I am not trying to fight my last years auto renew and it's a major pain! Be aware

No one ever knows what's going on at this place. Everyone tells you something different. I had pay, a higher premium I couldn't afford only to find out they screwed me up. I was supposed to be getting more subsidies. The mentally challenged employee I talked to never even apologized. This worthless govmint agency needs to be completely abolished. The healthcare industrial complex just needs to implode on itself. I will be happy to see that happen. Just proves NOTHING ran by the government EVER works.