Hazelton'sReviews 68

This company is a scam! STAY AWAY! I should have read all the reviews before riding with them! I ordered two different gifts, NONE of them looked like the photos, NONE! Also, they have their comments deactivated on their IG for a reason, STAY AWAY!

I ordered balloons and cupcakes for my son's birthday to be delivered in 2 BUSINESS days on a Wednesday...UPS tried to deliver the FOLLOWING TUESDAY.(way past 2 business days).my son lives in an apartment complex, saw UPS pull in and just turn around and leave (I had tracking on UPS and texted my son when I saw that UPS was close to his apartment complex)...made no attempt to find his apt., then marked the delivery undeliverable... HAZELTON REFUSES TO REFUND OUR MONEY EVEN THOUGH WE NEVER RECEIVED ANYTHING PERIOD!...I will dispute this through my bank and hopefully recover my $50!

I ordered a gift basket that I custom made. It was to be in the chest they have displayed on the website. It came on a cutting board, missing items and items I did not order. I sent them a picture but the response I got was Customer service said I agreed to substitutions at the time I ordered. This is a big difference from what I ordered. Considering the chest alone I was charged 32.00 for. I spent over 300 at this business. I will never order from this business again and reporting them to the bbb. This was a gift for someone's special day and it was totally ruined and disappointing

Ordered a cake, was shipped and delivered 2 days later. Arrived smashed to a old lady with alzheimer's. When I contacted Hazeltons they said there is a risk with shipping perishables they are not responsible for the condition is is received in. Nice work!

DON'T WASTE YOUR TIME! NOTHING THAT WAS SENT WAS SUPPOSED TO BE IN THE BASKET, A SCAM! DO IT YOURSELF NEXT TIME AND SAVE YOUR MONEY AND HOPES. DISGRACEFUL! YOU SHOULD BE ASHAMED OF YOURSELVES.

I spent over $120 on a gift, and it was the wrong product delivered along with a deflated small balloon I paid $8 for! When I wrote to them they told me, "you accepted the terms and condition when you purchased, so there's nothing we can do". What a horrible experience for the amount you pay for a gift.

Ordered a $250 GIFT basket which is their business niche and it's been 6 days past the delivery date with no explanation as to why. Don't bother with this scam of a company; customer service couldn't care less and will do absolutely nothing for you. You're recipient will just get their GIFT a week late at full price.

Oh and they're banking on you blaming the courier but they promise your delivery date in 2 days yet they ship it 'Ground' through the carrier which is almost impossible so they know exactly what they're doing.

Never received basket I sent for my sister birthday. Package was damaged in route and sent back to company. Called my sister she never received basket. Checked tracking to find out it was sent back to company. They never notified me. I call leave message, email them. Explain everything. Get Email back saying they can resend the damaged item from my basket. I never received ANY items from my basket. They're incompetent, unprofessional and you can't speak to anyone on the phone. Avoid this disgraceful company

The site looks legit. They do not actually have someone there to answer phones. I requested next day delivery, it's been 3 days and it's still not there. Now the receiver is out of town and not there to accept the package. No refunds at all. The food is probably bad. Don't ever order from here. Don't bother with their online chat. You will sit in "que" for an hour plus. They ruined my Birthday gift and aim out $350.00.

Lovely

Ordered chocolate covered strawberries as a gift to a friend and they were delivered rotten, with mold and smelling like garbage. They claimed it wasn't their fault because we didn't pay same day shipping (which shouldn't be customers responsibility when they already charge so much for regular shipping) when instead having a business means they should have the means to delivered perishable items cold and fresh. Embarrassing company.

As others have stated, I wish I had seen these reviews prior to ordering a basket for a good luck for someone taking the bar exam. The website is very well done - so it all looks legit -- don't fall for it. I paid for priority delivery (ordered on the 20th for delivery on the 24th). Nothing was delivered on the 24th - tracking info showed delivery of the 30th - I attempted to reach someone one their end, since the gift was being delivered to a hotel guest who would be long gone by the 30th. You never get a person - everything is via email - and the emails are autogenerated w/ BS responses. I finally demanded a refund of the basket and they responded it "left their facility on time" therefore they cannot refund or replace...total scam!

The texture is smooth and creamy, making it perfect for melting or enjoying on its own. It's a must-try for anyone who appreciates a top-quality cheddar

I got this Premium chocolate truffle cake to the office on my first day and that was really a great time I spent with my colleagues.

The rich and nutty flavor of Gruyere cheese shines through in every bite, complemented perfectly by the buttery, melt-in-your-mouth texture of the biscuit. This is a paid review by owner of the site who owns more than 50 sites

Placed an order. It said local delivery available next day if placed by 2 pm. By the time my order was complete, it was 2:08 pm. I had requested next day delivery and stated that delivery needed to be coordinated with my son or his roommate. When they hadn't delivered by 4 pm, I reached out and inquired about delivery. I was told delivery would be delayed by 1 day because my order was placed 8 minutes past their deadline. I asked to cancel and was told that wasn't an option because the order "had shipped." (Spoiler alert: it had not yet shipped.) Much later the next day, I finally received tracking info which said it would be delivered that day. I again reached out and said, "my son is out of town. If this delivery is not coordinated with his roommate (whose name and number was provided with the order), it's likely to be stolen." They responded that there were "no refunds for deliveries allegedly stolen." Their courier did in fact drop the delivery off at the door, did not coordinate delivery, and did not get a signature for delivery of alcohol, as required by federal law. We were lucky that the roommate found the package before it was stolen, but I will absolutely not patronize this business again.

I am happy with the service provided for my 3 beautiful gift baskets for my sons. They baskets were good, delivered on-time and without any issue. Thank you, Hazelton's.

The service was top-notch and I have been able to track the order. Everything was so easy.

Poor service. Not delivered as promised. Customer service response did not address concern. Would not recommend to anyone.

I have never posted a negative review in my entire life. As soon as I purchased the item and realized its delivery date was misrepresented by the website and I tried right away to contact and speak to their representative, but all my efforts landed nowhere. For hours and days no one from this company answered my calls or computer chat line. When the basket arrived, on the wrong day, the content of it was awful and it was an excruciating embarassment of a gift which cost me almost 200.00 I'd like my money back but this is a scam company.

Oh wow I should have checked the reviews before I placed my order! Hazeltons gift basket delivery is a major scam! I had a horrific experience. I ordered 3 items and paid for next day delivery. They did nothing for 5 days, after which they delivered only 1 item out of 3 - a leaky box with squishy flowers. No basket. No gourmet foods I paid for. No custom card I thoughtfully wrote. The box didn't have "this side up sticker" and there was water all over the box, flowers got smashed. My friend texted me asking to file a complaint and I sent the screenshot of her text to Hazeltons (they didn't care). This horrific "surprise" delivery made a huge mess at my friend's office and I had to APOLOGIZE to her for sending a gift basket lol. And, because it was five days late, I already saw my friend in person and it was so awkward asking "did you get my surprise delivery yet?" This is ridiculous, luckily it was for a friend so we laughed it off.

Valerie, on the other hand, is not up for laughs! Valerie (conveniently no last name provided in work correspondence - now I see why) is one of those "Customer Service" Managers who is incredibly rude, mean and toxic. She basically screamed at me via email for 90 minutes straight (attaching some screenshots for your entertainment - yes I took time of my day :) I complained that delivery was late, messy and 2 items were missing and she continued requesting photos. Of what? Leaky box in the dump? Items that you never delivered? My friend's face when she had to clean up all that mess? Maybe a photo of a calendar that shows what "next-day delivery" means Anyway, after weeks of fighting they refunded me $23 out of $98 lol. Luckily, my bank refunded the full amount as I reported them as a fraud. There is also always BBB where Valerie can be reported for terrific Customer Service :) Just don't order from there, try and find a local delivery service. Hazeltons is a fraud no place with 46 1-star reviews should exist ‍

I ordered a Gift Basket for my daughter who'd had a bereavement and it was the most disappointing experience. I wish I had read other reviews before ordering it. I paid an extra $35 for a specific bottle of wine, they substituted with a $9 bottle. The basket was left sitting in a facility for three days so didn't arrive for four days after when we were advised it would be delivered. When it arrived both the cheese and chocolate had melted and had to be discarded. Customer Service Manager (Val) was incredibly unhelpful. Such a bad experience - do not recommend this Company