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The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
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All my shorts are first rate, I have gotten lots of compliments on the vibrant colors and the themes on them! Thx!
The shirt I ordered was XL but the shirt I got was more like XLT. XL for a tall person. But the arms aren't tight, so I dunno. It just seems like a tent when putting it on. No, I'm not putting you on.
You keep popping up these damn windows which pisses me off. Lemme shop and then offer discounts when I'm at the frigging discount code page! I can't remember the codes you list anyway thru it all.
Hawalili has always been a breeze to order from. Living in Florida the shirts are perfect. I'm so glad I found your site. However, I shopped for my son on this order and he lives in a different state with different weather. I was a little off in sizing in ordering for him so the fault lies with me. I believe he dispersed the shirts among the family. He has the return information if he decides to send back.
This is so easy and friendly. I applaud you!
I have so much fun looking at the variety of shirts available. Living in Florida I am always looking for light weight, cool and comfort for my husband.
In case this order went through twice I only want this one.
Everything is working quite good except for one thing. It takes too long to scroll for items and to browse through offers. It took me 6 hours to choose and 1 year later, nothing has changed.
Everything is working quite good except for one thing. It takes too long to scroll for items and to browse through offers. It took me 6 hours to choose
All the new clothes collections are very beautiful and I like them! The quality is as usual on a top and I always recommend this shop to my friends when they want to buy something really qualitative with interesting prints.
Love your button ups, chest pocket, would also like to see a more tapered fit on some shirts all my shirts in the future must have chest pockets I tried a few without did not like it
Very nice selection. The beach pants 3/4 length were not as pictured. My wife had to take the legs in as they were way too wide.
SiYes, I was charged $40.00 for a shirt that was advertised for $11.00. I greatly disapprove of these business tactics. I have paid the bill, as I expect to be traveling; and I don't want to be bothered with all of this. However, with these business paretics, I doubt as I'll EVER buy anything from these people again.
Dear Customer,
Sorry for the inconvenience.
Actually, the price of the product you ordered is consistent with the current price on our website. Regarding the price you mentioned more than originally advertised, suppose it is because of the shipping fee.
Please note that we always strive to provide accurate and up-to-date pricing information on our website, including any shipping fees or other related charges. We apologize if this information was not clearly communicated during the ordering process.
If you want to check the price details, You may on this page https://www.hawalili.com/order-query after filling in your email address and order number.
If you have any additional questions or concerns regarding our pricing, please do not hesitate to contact us via email [email protected], and we will do our best to assist you in resolving the issue.
Best regard,
Mandy
HAWALILI
I ordered 2 white shirts and I received 1 shirt and it was the wrong color. I am very disappointed with this company.
It was very pleasant, the whole shopping experience was just fine, they just didn't fit.
I ordered a shirt for my son's wedding. It was delivered intact if a little slow. The price was right. I am very happy with my experience with Hawalili. I will probably use it again sometime soon.
Great products quality and service good delivery time
Offer discount for new customers, but renege at check out? Good selection. Would prefer Tall man sizes, though. Promised delivery date was changed three times before my order came, and as a result, it got to us AFTER the occasion in which we ordered it for---big disappointment!
It's been quick and easy - excellent website. Good selection, great prices.
Great Shirts but it is impossible to return or exchange items for a larger size. The company's return policy just runs you around but never let's you return items for refund.
I ordered two shirts, one (HBBFF*******) was delivered and was much too big (the sizes weren't quite right), and the second shirt never arrived HBBFF*******. I emailed the company with this information and was informed that there would be a discounted refund applied back to my credit card and that the second shirt would be canceled and a refund would be credited back to my account. That was last month. Hawalili were true to their word and the refunds were credited back to my account. Just as they said they would! Hawalili - An honest company.
Dear Customer,
We sincerely apologize for any inconvenience caused for you.
We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit. We appreciate your feedback on this matter, and we will definitely look into ways to improve our sizing information in the future.
Per checking, the second order has been cancelled as your request. The refund was successfully issued on our end. If you don't receive the refund, please check your bill or contact your card issuer at your earliest convenience.
About the item you received, partial discounted refund also has been issued on our side. If you don't receive the refund, please also check your bill or contact your card issuer.
Thank you for bringing this issue to our attention, as customer feedback helps us identify areas for improvement. Our team is constantly working to provide faster and more cost-effective courier services to our customers, and we appreciate your patience and understanding in this matter.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Ashley
HAWALILI
Unusually designed shirts at an attractive price. Easy online shopping experience.
Great selection, super great prices, and shipping was overall quick and easy.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to [email protected], then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact [email protected] or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at [email protected] or by chat online.
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Dear Customer,
Thank you for your feedback regarding the item(s) received. We are sorry that the size of item didn't work out as expected. We sincerely apologize for all inconvenience.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Meawhile.We are committed to enhancing our service to simplify the process for customers in selecting their ideal size with greater accuracy.
We do hope you will have a better shopping experience with us in the future. Thanks for your feedback.
If you need additional assistance, please feel free to contact us by email at [email protected]
Best regard,
Mandy
HAWALILI