Haute24.com
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Haute24.com Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding order fulfillment and customer service. Customers frequently report extensive delays in receiving products, with many experiencing unresponsive support channels and unresolved refund requests. While some reviews highlight the quality of the products when received, the overwhelming sentiment suggests a lack of reliability and transparency. The company's approach to customer service appears reactive rather than proactive, leading to frustration and distrust among consumers. Overall, potential customers are advised to exercise caution, as many express their intent to avoid future purchases due to these issues.
This summary is generated by AI, based on text from customer reviews
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I purchased a MK belt from this site buckle was damaged and now my belt is damaged in 2 weeks. And their customer service are worst. I would recommend everyone to not buy from here
It has the worst customer service ever. The bag came after 4 months of waiting and several follow ups and still it was the wrong bag. Had to wait another 2 months to get another wrong bag. They dont respond to calls or messages, had to go to their office numerous times to get updates on my order. You pay so much to get this kind of service and the staff could care less, they still dont change their attitude :/
Hi Tammy, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
Most useless customer service with no sense of reponsibility. Keep telling me some nonsenese that my order is stuck in customs.
Hi, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
They charged me for asking for an alternate product saying that it's in shipment still my order was late by weeks today I called them the bad wasn't in the right condition never called back so much attitude. The bag looks used!
Hi Sonia, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
Pathetic service from the team. Have messaged and called everyone but unable to get a definite answer as to when I will get my order. I have made a big mistake ordering two bags.
Hi Prachi, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
I ordered in May and I still haven't received my order, neither is anyone giving me a date when I will get my order
I am sick and tired of running behind the team. This is really disgusting
Hi Ananya, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
After taking a big amount from me now they are not picking up phones for a refund nobody is cooperative at all
Hi, Mariam, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
I placed an order with haute 24 2.5 months back and till now there has been no update on the order. Nobody is giving a concrete answer as to when my order will be delivered.
Hi Shreya, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
The customer service Horrible. Terrible I tell you. I'm really very disappointed.
My order was delayed for over 3 months and after that I received a call from them saying that it's not available. Just unbelievable.
Really Terrible Experience. Would recomend to just stick to Darveys or Tata Cliq. Haute24 is a scam. They just take the money and go unresponsive after that.
Hi, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
Very exhausting, annoying and most irresponsible customer care! I've tried buying almost 5L worth premi un bags from them it's been 2 months, haven't received them, received one but has quality issues. They don't care how much ever we shop! Very irresponsible! Also the prices aren't that great for luxury products! You can get them directly from store in India itself for very less difference! They act as if they are giving the products for free! Absolute worst customer service! I recommend to stay away as I've been victim to this! The norms are flexible with their terms and absolute worst to ours! Save yourself the misery
Hi, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
They don't have authentic stuff... it's fake and when you complaint than they say it's 1 out of 1000 pieces that comes defective.
All the products offered by Haute24 are 100% authentic. We provide full money back guarantee on the authenticity of the product.
They don't respond at all even if they do respond they don't care to find a solution for it they just ignore you. Though the products seem good their team is very bad at getting back when you expect them to. They just leave you on hold and don't bother to communicate or help with the problem.
Hi Bhavana, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
Worst service, no one there is interested to help you and your issues related to their products or services.
Hi Garima, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
I just love it. Really lovely design and the quality is amazing. Never thought I could get an authentic product in India at such a good price.
Thank you so much for the positive rating
I ordered a Gucci bag for my mom's birthday and even after giving me an 8 week delivery option I got it in 4 weeks time and the company was really transparent with their working and policies, great overall experience ordering through this and would surely order again
Thanks you so much
Did not reply to emails about delivery estimate and status of the order. Seems like a shady company, stay away.
Hi Shivani, We’re sorry for the inconvenience caused. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
Ordering online actully saves time and sitting home if you getting everything. Then why not order online?! Products are worth buying
Thanks you so much positive ratting
Authentic Affordable Luxury, You can definately Trust Everything they sell. Some of the Best Prices In India!
Thanks so much for sharing your experience with us
Found all my favorite brands here which made shopping really easy & most important at a great price too! So in short haute deal!
Thanks so much for sharing your experience with us
Loved the amazingly, wide range of my favorite brands! An Awesome shopping experience@ great prices!
Thank you so much for your 5-star review
From the business
At HAUTE24 we are committed to bringing the best of US & Europe luxury products and sales to the global audiences. Our mission is to make the US & Europe flash sales instantly available to the entire world. We believe in making authenticity and pricing transparent. Create a hassle-free shopping experience by extending US & Europe policies of returns and warranties to the global shoppers.
Virtual Mall for Global Shoppers - Video Shop from 100s of US and Euro Luxury Retailers from your home. First Virtual Shopping platform for South East Asia and Middle East. More than 35,000 Global customers, more than 100,000 Luxury Goods delivered.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
All the products offered by Haute24 are 100% authentic. We provide full money back guarantee on the authenticity of the product. If you have any concerns regarding your purchase please get in touch with us.