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The company's reputation is significantly marred by persistent complaints regarding order fulfillment and customer service. Customers frequently report extensive delays in receiving products, with many experiencing unresponsive support channels and unresolved refund requests. While some reviews highlight the quality of the products when received, the overwhelming sentiment suggests a lack of reliability and transparency. The company's approach to customer service appears reactive rather than proactive, leading to frustration and distrust among consumers. Overall, potential customers are advised to exercise caution, as many express their intent to avoid future purchases due to these issues.
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I've bought some really great stuff from Haute24! I would highly recommend them if you're looking for a trustworthy store that sells luxury items. The delivery time is also worth noting. All in all I'm highly impressed and would definitely use them again.
Great experience n worth to buy your favourite product on reasonable prices n with authenticity…highly recommend haute 24 to my friends
Thank you for sharing your experience with haute24
I love shopping from this site. This is my second time and I absolutely love the products and prices. Plus they have range of merchandise so it offers a lot of choice for gifting also.
The only issue is- long wait time from order to delivery. But I guess that's because their products arrive from US/UK which also ensures that I am getting authentic stuff.
Thank you so much for your review
I am really satisfied with my purchase. I use to buy fragrances from outside, as I could never trust the authenticity of the product bought here in India because of my few interesting experiences from the big name shops, but now that's taken care of, with haute 24, I got the original fragrance and I am happy about it. Definitely recommend this place!
Thank you so much for sharing your experience! We are so happy to hear that you are enjoying your fragrance
I loved the bracelet and it's quality. It's quite versatile and can be worn every other day. Soft and yet statement. The delivery took a month though which was a lot of time.
Thank you so much for your sharing experience
I loved the belt I received and also the personal shopper and everyone is always there to help at haute.
Thanks so much for sharing your experience with us
I have purchased so many thing every time I receive good quality product
Thank you so much for leave us a 5-star review
I did have a hiccup with my order but once Srushti took charge, she ensured that my experience was A1. She was constantly in touch with me and was extremely prompt with my request.
While I did not get the bag I was hoping to, I now have the Coach Signature Canvas Print Crossbody and I'm excited to see my sister's reaction, since this is a gift for her. Thanks team Haute24. Cheers.
Thank you for sharing your experience with haute24
I am sure the marc jacobs snap shot bag which i brought from them is fake or 1st copy. Unless i see the bill from Marc jacobs i cannot believe... terrible company. I got my refund after a long struggle.
All the products offered by Haute24 are 100% authentic. Our Marc Jacobs bags are authentic & come with code that can be scanned and verified at any Marc Jacobs store in the world. If you have any concerns regarding your purchase please get in touch with us.
I bought some bags and footwear from this site. Haute24 never fails to
Surprise me wid their huge range of options. Price is affordable and authentic product. Very helpful team.
Thanks so much for sharing your experience with us
It's a lovely bag. Very stylish, versatile and spacious too.
All the products are original. I was amazed with the discounts and options available on haute24.
It's one of the best site I've come across with wide range of luxury product at best price.
Thank you for sharing your experience with haute24
Haute24.com is an amazing website where they provide all the authentic products at an amazing Price.
Thank you for sharing your experience with haute24
I just loved the product and also it got delivered before the time of delivery i am very happy with the services …. Thanks haute24
Thanks you very much
I ordered marc jacobs bag. They really give some amazing deal. I got the bag within two days bcoz they had available in their pune location. Overall it's worth it
Thank you so much for the positive rating
I bought one kate spade and two coach bags
I have a nice experience in a good price
Staff is also very helpfull
Thank you so much for sharing your experience
I have ordered two bags from haute24, and it was perfect. The quality is perfect and it was delivered on time.
Thank you so much for the positive rating
Do not shop with them, pay a little extra and get your products from collective or Clq Luxury. These guys take the payment and then stop answering calls or Messages. They're absolutely unapologetic, have extremely poor service and the products are seldom original
All the products offered by Haute24 are 100% authentic. We provide full money back guarantee on the authenticity of the product. We are extremely sorry to hear about your experience. We are striving to provide great customer service everyday.
I ordered a LV bag and a dior footwear i never recieved any of the items and asked for a refund she gave me half the amount that too after calling and messaging every alternate days and the remaining amount i have still not recieved and the response is my team will get back to u.
NEVER BUY FROM HERE THIS IS A FRAUD WEBSITE
1.5 years back i ordered tory slippers it went out of stock and that amount also i have not recieved
Hi Ruchika, We’re sorry for the inconvenience caused. Your refund was processed successfully. Please contact us at [email protected] if you have any other concerns.
I have ordered for 3 bags and my family has ordered for a lot more stuff from them in the past
The websites service is pathetic and their deliveries are not on time. At times they happily even switch your products randomly.
After taking your money they disappear and require multiple reminders for them to send a reply.
Please be beware.
Hi Shiv, we’re sorry for the inconvenience caused. Your refund was processed successfully. Please contact us at [email protected] if you have any other concerns. Some times due to high demand, products go out of stock in brand stores. We try to do our best to check for the items in all possible stores and get them for our customers.
Being a first-time customer ( and the last time ever) I placed an order for an item in December 2021 and it got delivered to me only in February 2022. It was a nightmare trying to contact them to find out where my products were. Out of 2 products, 1 of them wasn't available and they took 20 days to finally send my refund. When I asked them when I will receive the other product, they said that because my order is less than Rs. 1 lakh, it will take a really long time to deliver, if I shop for that range, then I would get my product faster. I mean, there's no need to rub it in my face like that, some of us don't shop online thinking that we will be discriminated against based on how "less" we pay. Overall, not a good customer experience. I hate giving bad reviews because I generally shop online a lot and I'm usually quite happy with every other site.
Hi Eba, We’re very sorry for the inconvenience caused, thank you for your genuine feedback. We are glad you liked the quality of the product. The delivery usually takes around 6-8 weeks as we custom ship the items from exclusive Paris and California brand stores. We hope that we were able to resolve your issue. Please contact us at [email protected] if you have any other concerns.
Answer: At Haute24 we are committed to bringing the best of US luxury products and sales to the global audiences at warehouse prices. All our products are brand new & 100% authentic.
Answer: The customer service Horrible. Terrible I tell you. I'm really very disappointed.
Answer: The customer service Horrible. Terrible I tell you. I'm really very disappointed.
At HAUTE24 we are committed to bringing the best of US & Europe luxury products and sales to the global audiences. Our mission is to make the US & Europe flash sales instantly available to the entire world. We believe in making authenticity and pricing transparent. Create a hassle-free shopping experience by extending US & Europe policies of returns and warranties to the global shoppers.
Virtual Mall for Global Shoppers - Video Shop from 100s of US and Euro Luxury Retailers from your home. First Virtual Shopping platform for South East Asia and Middle East. More than 35,000 Global customers, more than 100,000 Luxury Goods delivered.


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