Harry & DavidReviews 639

This site won't let you rate ZERO stars. I just threw a $120 stuffed chauteaubriand in the trash. I'm glad I wasn't sharing it with anyone else. I ordered this as a treat for myself and had a serving this evening. Followed by intestinal distress. This of course is the last time I will order anything from Harry and David. It's unfortunate that a great company has gone down so far in quality. But it's happening frequently, these days.

I'm outraged that person sending me a gift has been snookered by Harry David. If you pay a premium price then you should receive value in return. I'm of the opinion that Harry and David is not held accountable because much of the sales comes from gifting rather than direct purchase. If you purchase something directly you could see the value in it, if your purchase is delivered to a third party there's no quality control over the value. I complained to the company directly and they offered to send me consolation prize of six p e a r s. I would like to send the basket back to them because the alternative is throwing it in the garbage.

I placed an order for Boss's day on 10/8 and paid for expedited shipping. I was advised it would arrive between 10/10-10/16. On 10/13,14, and 15, I chatted with Harry and David and was advised it would still get there. On 10/15, I told the agent it still hadn't shipped how it get there in 1 business day. I called today, 10/16 and was advised that it was on backorder until 11/5. I explained that was unacceptable and Boss's day is today 10/16. They provided a scripted apology but offered no solution. I am very upset at the lack of professionalism.

It's crazy to see just how many other people are dealing with my same issues with this company. I highly suggest anyone who is planning to shop here READ the reviews first. I ordered "thank you" packages for other people almost two months ago. After three weeks, I checked the tracking and saw they still weren't shipped. This worried me so I reached out to the customer service team who then advised me there was a delay with my package so they would refund my shipping fee as well as have the packages shipped as soon as possible. Another week went by and I still hadn't received my refund nor were there any changes with my tracking status.

A few days later, and to my surprise I received an additional charge from Harry & David on my account for the same order I paid for a month earlier. Again, I was very concerned so I reached back out to customer service who told me this was an Executive issue and they would have to transfer me. After waiting for almost an hour, I finally spoke with someone from the "exec" team; they told me they would look into this issue and give me a call. Here it is another few weeks later and I still have not heard anything from anyone at this company. I have made several calls back to the customer service team, but I am still getting the same runaround. It is absolutely ridiculous. I have asked several times for my full refunds as well as them to delete my full card information from their system so I won't be charged anymore.

I am seconds away from filing a civil suit, but honestly I don't even know if it would be worth the money. To ANYONE who will listen, I urge you not to order from this company. The customer service is utterly useless and it seems once they have your card information, they're likely to do whatever they please with it, even without authorization from the user. This experience has deterred me from online shopping. I am so hesitant and afraid of companies having access to my personal banking account. And what makes it even worse is that the people who I ordered the gifts for, never received them:-(

When I entered choice, before I placed order, shipping cost was one price then when I went to order it jumped
Almost double. Tried to chat and that person was no help. I cancelled order and also made the mistake of joining passport and also wanted to cancel that but was told it was a separate co and had to contact them. I contacted them and was told I already used it so could not cancel. I told them I had cancelled the order therefore did not use it. The reply was they did not have enough info to access my order so needed all kinds of information so how did they have enough to say I used the membership? Wish I had read reviews before I
Started this nightmare. Oh and they had a choice of cards to send, which I did. Then I get a reply saying the cards were from a sister company and they could not fulfill that request. What is it doing on their website?

Very disappointed. I order a basket two weeks in advanced, they charge me $25 for shipping because it was to deliver over the weekend. Well I called the day of and they said it would be delivered by the end of the day. Called the next day and spoke to a supervisor and same story. Called again the next day and same story. So I cancelled my order. I will NOT RECOMMEND this company to ANYONE. Spend your money elsewere. This was supposed to be a borthday surprise and they RUINED it

Ordered a wine and cheese basket for my sister's birthday on Tuesday. With 2 day shipping, it'll be there a day late. Or so I thought. Tried to check online order status and kept getting " We'll e-mail you when it ships". Finally, Sunday (5 days later) I called and the very nice rep checked and told me the order was on hold because one item (wine) was on backorder. The scheduled ship date is now January 1,2050. THIRTY YEARS from now. I cancelled the order. You would think if an item is on backorder (for 30 years?), they would not let the order go through. I'll never order from them again.

What a bad company... at one time they actually had both good product and great service, now its really poor... I mean POOR, I would spend over $1000 every year with this company, but i am done. They can't get an order right and when you call to figure out what's going on, no one can help you... ALl they say is sorry, ok? Thats it. Fine another option, I will starting today they will not get another penny of mine. Pluse I'll let everyone know how bad they are.

Horrible customer service, I bought the passport on March 30th and till date i have to call them and also the loyalty team to get me the free shipping, guess what i spend 30 mins to place an order every time. I eventually gave up ordering as i don't have that much time to place the order, also they have a very bad customer service, agents just disconnect the chat even without listening to your response. Its not once but happened more than that. Don't waste your money on a company where the customers are treated so bad.

Terrible experience - buyer beware. Ordered 5 days ago and still has not shipped. My shipping cost $22 and they implied it was 2 day shipping - I should've read the fine print so that's my fault. Went to track the status, stays it is going to be delivered "December 21,2049" - today is 09/11/2020. Guess I'll be waiting 29 more years.

I called their customer service so I can check the status and said their wait time was 30 minutes. Waited and waited and never got thru. Emailed their customer service and received nothing. Called 2 more times and finally got thru after waiting 40 minutes each time. I decided to cancel the order since it's been such a difficult process to talk to someone to find out the shipping status of my gift that I didn't want to know how difficult it was going to be if something actually went wrong with my order/delivery.

I was able to cancel my order without a problem when I finally got to talk to someone but they make the whole process difficult, ambiguous and tedious for a simple order when it should be like ordering anything else online. Not worth the time, money, hassle and headache when there are so many other options out there.

Will never order from them again. I guess I'm not the only one that feels this way looking at the reviews. They have been around for a while so I thought I could trust this company. My biggest regret is that I didn't search their reviews before ordering.

Wow... this used to be an outstanding company. What is happening these days?!
Yes, the customer service is still good. But why send out stale, inferior products? They used to NEVER do that. Everything was always VERY fresh. I ordered some Cinnabons ( EXPENSIVE!) for my sister. When she received them, most of them were stale and hard. This isn't the first time this has happened. I've ordered cookies, and other things for the holidays; and they didn't taste the same as in previous years. Seems like when all of these companies " merge" with others... the products become inferior. But the customer service was still the best. Wish I could say the same for everything else. Except the " Moose Munch."(It's still very good.)

Recently ordered a cake at an astronomical price from them - $70.00. I reside in TX and my father lives in AZ. So after 3 days he received it. My father is not hard of hearing and is 78 years old... so he hasn't gone anywhere. The driver placed the cake on his doorstep and left it. The following morning, after he got up, he went outside to go to the store. There was the cake. 3 ice packets melted and the cake in ruins. Just an FYI... it was 108 degrees that day. NEVER AGAIN!

In April, I ordered a 3 month subscription to the Wine and Cheese Club for my sister's birthday on May 5th. I scheduled the first shipment to arrive on her birthday. The birthday passed, they charged my card, but no shipment, no tracking. I emailed customer service, and they responded a week later. They blamed Covid 19, and I was okay with that, however, they should have posted something about that on their website or they should have emailed me stating that the shipment would be delayed... by several weeks. They said they would send my sister an email letting her know about her gift and that it would arrive sometime in the month of May. They NEVER sent an email, I emailed them back reminding them that they were supposed to email her... No Response. The first shipment finally arrived at the end of the month, then they sent tracking information after the shipment arrived. You can't blame that on Covid 19. The second shipment arrived without incident. Then came July. I got a text from my sister saying she only received the wine. I called customer service and they said they cheese just hasn't been shipped yet... are you kidding me... When the cheese finally arrived, it was the exact same cheese as the previous month. I used to think highly of Harry and David, but this experience has flipped my opinion. I gave them 2 stars because she said it all tasted okay. In the meantime, by inbox has been bombarded with promotional emails from them. Now that all three months have been delivered, it is time to cut my ties and unsubscribe.