Harry & DavidReviews 639

I must tell you my scallops tasted funny: was the bacon smoked?
My partner would not eat this entree

I order from them a lot and usually no issues. But this year I signed up for the Celebrations crap since I order from them so much thought I'd save money. First order it didn't take my birth date I guess (there was wine in the order) so they had to email me to confirm. Well when they did that they canceled the order and re-entered it forgettng the delivery date I requested for my friends birthday. So she got it weeks early!
2nd order placed same day, asked for 12/22 delivery - she just got it today. I get the weather issues but she didn't even get what I ordered her! Different product. No email to me at all to let me know.
Sorry Harry and David but I think you just lost another customer

Very disappointed with them! The products are not fresh, small size, cheap quality! The backlava tasted old rancid, smoked salmon was below average, cannot put in words the disappointment! Payed for a basket 350$, the only good thing was the popcorn bags! Never again! I can put together a better basket for a fraction of that price!

The Bouche de Noel is terrible! Couldn't even send home with anyone of 12 guests. The cake was dry,
heavy and stale. Never again. So expensive to throw away! Extremely disappointing.

On November 15,2022, I ordered three boxes of fruit for my son and his family. At that time my complete order was paid for. Apples and pears went out but the oranges did not. Twice they have called me to 'complete' my order. I've given them the info that the oranges were paid in full on November 16. First time they said okay the oranges are in a truck going to the airport. Next week they call again and want payment, I go through the whole thing again and they tell me I didn't order in time for the more expensive oranges and they will have to substitute. What? Six weeks and no oranges and NO APOLOGY! This was part of their Christmas gift!

We were given a box with pear this year. The pears are small and hard with many brown spots on them. Very sub par. I would never order from this company.

For the second time about 3 years apart, received a Harry and David gift with a packet of so called premium mixed nuts that were very poor quality. Shrunken, broken, small cashews were the most noticable. No pecans, about 1/4 of one walnut half. The almonds were pretty good, but the rest were bird food scrap quality. Someone is failing miserably at quality control or they just don't give a damn or perhaps just like sending crappy nuts out at a premium price.

I paid extra for next day shipping,. 3 days later, package still not given to fedex.
No customer service on the holiday, and no gift from Santa to my grandson.
Website says 'deliver as scheduled by any effective means'
False advertising! Where's the package?

This company can't stand negative reviews. That's why all their reviews on their web page are all 5 stars. This companies customer service is awful. All of them can't hardly speak or understand English. Their call center is probably in another country. I'm so tired of talking to people who say they speak English but they really can't or understand English for that matter. I talked to this one lady, I was asking her questions about my order and I immediately new that she was reading off a page on what to say. Little did she know because of lack of understanding English, on what she said had nothing to do with my question. Plus she couldn't even pronounce the cake that I ordered. Not helpful at all! Also, this company uses FedEx, which is the worse company that delivers packages. FedEx couldn't care less about on time deliveries and I know this for a fact. Recently it snowed one day where I live, all places are open and people are driving all over and I'm getting deliveries from other companies, I love shopping online, but FedEx closes all their buildings. The only place that closes their buildings, because of a little snow which will be melted by tomorrow or the next day. The roads are fine. Fed Ex just don't care about on time deliveries. I ordered 3 times before from Harry & David and Fed Ex delivered all those times. Once FedEx actually delivered to my house, the other 2 times delivered to someone else's house. So if you order from Harry & David and FedEx delivers your package expect it to be lait, also my shipping was almost $30. Harry & David did credit me $4 because my item was not delivered on time, but who cares, what they should have done was credit me the full amount of $30 since I didn't get my item on time and still haven't gotten it yet. I won't be ordering from these people again.

Epic fail.

I placed my order for an Xmas dinner for 12 to be delivered Dec 23rd. They call me Dec 23 (today) to tell me that there are delays and it won't come until Dec 28! They offered no option or alternative and didn't even really seem to care or be that concerned that I have 12 people coming to my house and nothing to feed them. I have spent the last 3 hours trying to price together a plan B in the busiest grocery shopping day of the year.

There are no words for how fuming I am and disgusted by how this has been handled.

I will never order from this company again.

We get boxes of Harry and David overpriced pears that never ripen every Christmas from someone who will remain unidentified, and toss them after a few weeks because they never ripen. What a ripoff! How this company stays in business is beyond understanding.

Terrible service and very decieving. Ordered their Passport service and paid extra for free shipping only to find out they tack on other extra shipping charges which they don't tell you about. Those charges of course are always around holdays and thus you end up paying way too much. Crappy company and that is putting it mildly. Don't write negative reviews too often but in comparison to Costco or other retailers this company is the armpit and the anus of poor service and crappy products. Shop somwhere else I know I will...and did. Yup, cancelled the order and I am going to challenge their charges for the Passport services with Visa.

Overly priced pears with A meat stick and some crackers, cheese and relish, oh and a small assortment of chocolates. Amazing that individuals waste money to order such a low quality over priced item to send to loved ones for special occasions. Sad that people are gullible enough to buy such a gift expecting friends/family to love it. Although I appreciate loved ones for thinking of me their money would be better spent sitting in their purse or wallet. If only there website had true not "fake" reviews!

Their products are great but since they closed all/most of their stores and everything is online now, their shipping is horribly slow compared to Amazon. Even Walmart shipping is way faster. Ordered two days ago and still shows shipping label created, but no actual movement. FedEx is their shipper and I'm confident once they get my product int their hands it'll move fast…but come on…if you're going to go all online, you need the supply line to get your product moving out of your warehouse.

I placed an order for 3 gift items to be delivered. I called specifically to be sure that the items would be delivered by a certain time because all 3 of the recipients leave the area for warmer climates around a certain date. I was told the items would arrive well before the deadline when in fact they were not even shipped out by that time frame. Not even an apology was offered when I contacted customer service after not receiving any shipping notification at all, well after the promised date. Not only did they fail to make good on their promise but they couldn't even muster an apology for the mixup. Meanwhile, the fruit will be delivered and will be left to rot now that its too late for any of the recipients to enjoy.

Cheap supermarket food dressed up to look impressive. Photos are enhanced and the food is made to look a lot larger (smaller plates?) The so called hand made plate is a joke, warped and won't sit straight. Salmon is the only really edible food because it is vacuum packed even then the portions are tiny frozen and low cost items.

$40-60 WORTH OF FOOD FOR $200 PLUS SHIPPING!

First and last time I will be ordering from Harry & David! I ordered the Chocolate Decadence Cake. I can't comment on how it tastes but it's literally half the the size that was shown in the website photo! Was going to serve this as a dessert for Christmas but clearly will have to make something else. Disappointing to say the least! Always thought this was a reputable company.

Expected at least a full size summer sausage and a lot more there for 60 bucks! Are u kidding me? I can get a 16 oz summer sausage for under 4 bucks at Aldi! Waste of money. In the picture the top summer sausage is from Aldi.

I placed and order with Harry & David. Had to track the shipment and glad I did. It was left outside a gate of property. With recipient was unaware of delivery. No phone contact no door contact no follow up to make sure they were aware of said delivery. I tracked the door and saw where a picture of said package left outside of gate and made contact with recipient. Unknown if items were damaged or not (due to being pershiable items and extreme cold outside). Never again will I order from this company. Contacted company and they (Harry & David) continued to send me to 1-800 flowers (even sent me a survey from 1-800 flowers) but I didn't order from 1-800 flowers). So disappointed. Never again. And the shipping fees was extremely high for sorry service. Beware! Never again!

Ordered 2 baskets to be delivered for Christmas, and was charged $42 shipping. No indication of shipping time while I was ordering. Received my confirmation email saying they would deliver by March 8,2023 (3 months later)! I called and spent 30 minutes on the phone with someone who said she changed the date to Dec 20th and charged me an additional $11.99 per basket for "priority delivery" on the 20th. This did not happen. Called again on Dec 20th and no changes had been made to my order AT ALL and I had to pay again for faster delivery. Now supposedly will be delivered on the 23rd. I will NEVER use this company again.