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Hardware and Tools

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Hardware and Tools Reviews Summary

Hardware and Tools has a rating of 4.4 stars from 3,171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardware and Tools most frequently mention and timely manner. Hardware and Tools ranks 2nd among Tools sites.

service
7
value
7
shipping
6
quality
5

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19,490 reviews

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Kao X.
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Checkout is too complicated
January 31, 2013

Checkout is too complicated.

Date of experience: January 30, 2013
M R.
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The product " brackets" were as advertised However each of the individual 15 pieces had a large product label glued on to it. It was difficult to remove the label and glue and required hours of unnecessary labor and expense.

Date of experience: January 29, 2013
Rosemarie S.
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Its small very bright when there is a power failure. So I buy enough to give friends and families

Date of experience: January 25, 2013
DON S.
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IT WAS A LITTLE BIT HARD TO FIND THE ORDER AND CHECKOUT BUTTON.

Date of experience: January 25, 2013
Mike W.
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I made a mistake on the initial order and asked that the changes be made prior to shipping. This was done quickly and exactly as requested, not the outcome normally experienced with online commerce.

Thanks,

Date of experience: January 23, 2013
Rebecca C.
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Web pages entirely too slow!
January 23, 2013

Web pages entirely too slow!

Date of experience: January 23, 2013
Shawn M.
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The checkout process is a tad wonky
January 22, 2013

The checkout process is a tad wonky. Needs to flow better. Also, the shipping thing is weird, one screen said shipping was $** then another $*. Hmm.

Date of experience: January 22, 2013
John C.
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Easy to use website
January 22, 2013

Easy to use website. Great Prices!

Date of experience: January 22, 2013
Sam H.
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Easy and quick
January 22, 2013

Easy and quick

Date of experience: January 22, 2013
Linda I.
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Pleased to have found your website, I will shop with you again!

Date of experience: January 22, 2013
Jody H.
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They had what we needed
January 22, 2013

They had what we needed. The price was right. Shipping was minimal. It came fast.

Date of experience: January 22, 2013
vicky a.
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I was looking for children's wire hangers and this was the only site online or in the stores where I could find them. I had previously bought this same type of hanger at Walmart but have been unable. To find for some time. I was pleased to find them on this site, bit the price was a little steep. Great communication and fast shipping. Will buy from again.

Date of experience: January 21, 2013
Kimberly G.
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Received e-mail that they had transposed my address incorrectly to the post office and called first but their common practice is you must leave a mssg and someone can call you back. Then I sent a letter explaining the situation. I received a voicemail that said sorry there is nothing we can do. Thanks to the post office's efforts, I finally did receive my order, better late than never?

Date of experience: January 21, 2013
Pat P.
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Easy to order from
January 21, 2013

Easy to order from. Great idea Pay Pal.

Date of experience: January 20, 2013
GWEN K.
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I WILL SHOP AGAIN WITH YOU ALL IF I FIND ITEMS I NEED.THANKS

Date of experience: January 20, 2013
Roger F.
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Website not user friendly...
January 18, 2013

Website not user friendly...dificulty in making changes

Date of experience: January 18, 2013
Cheryl W.
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This company had the exact item I needed!
January 18, 2013

This company had the exact item I needed!

Date of experience: January 18, 2013
George W.
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Back and forth to Paypal and selecting shipping method is confusing. Rather had shipping stated properly when authorizing payment by Paypal!
That notwithstanding, y'all did a great job!

Date of experience: January 18, 2013
Wayne W.
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I found it a little difficult going from the cart page to the checkout page, other than that so far it seems to be a good experience. Order was received on the date that the web site it would be, and packaging was great.

Date of experience: January 18, 2013
Vlad V.
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I would have liked to see an option to shop as a guest not need to create an account / password. I shop at hundreds of sites literary - what if everyone asks me to create an account?

Date of experience: January 17, 2013