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Hardware and Tools Reviews Summary
Hardware and Tools has a rating of 4.4 stars from 3,171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardware and Tools most frequently mention and timely manner. Hardware and Tools ranks 2nd among Tools sites.
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Why is a password needed if only buying one time or infrequently?
I found the search function did not work properly many times. After waiting a week from time of order and the order not yet shipped, I called customer service. It turns out they were awaiting receipt of the balance of one item to arrive before shipping the complete order. I asked that everything but the item they were awaiting be shipped, and said I would pay the extra shipping for next day delivery. I did indeed receive that shipment the next day, and the remaining balance a couple of days later. Customer Service did well to get everything to me asap after I called. It would have been good to have had some feedback before a week went by about my order being delayed.
Good experience
Fairly painless, basic shipping could be cheaper.
I am extremely glad I found your site. You had exactly what I needed and at a price that was incredible. I will definitely be shopping with you all again!
Best prices on quality products.
Nice fast site, with great search, shipping should have been cheaper but overall a good experience
Very pleasant online shopping experience. I can only imagine the in store experience. Excellent business.
Frank A. Mann
Good stock, they came up with items the chains could not.
The shipping time is not correct. We needed this item a week before we received it. Sending our items by priority I figured I would recieve the items in 5 days counting the weekend. No such luck.
Easy ordering process! Product just as described.
Thanks
The service was fast and reliable, product was exactly as shown and for a great price. I will be ordering more of the same item for completing my project right now, as I plan on expanding. I highly recommend this business to everyone... BTW, I am a very picky customer normally... :)
Easy to find, user friendly
Great prices
Easy to follow
You had the product. It was difficult to locate. I was glad you had it. You got it to me in an acceptably short period of time. You appear to be a good retailer.
Thanks,
TC
Good pricing, fast delivery, what you order is what you get.
Always easy and fast shopping here
Your place order button is not shown. How are customers to know that you have to hoover over the "cart" to get it to show at the bottom of the page?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members