Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hardware and Tools

Hardware and Tools

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Hardware and Tools?
grey stargrey stargrey stargrey stargrey star

Hardware and Tools Reviews Summary

Hardware and Tools has a rating of 4.4 stars from 3,171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardware and Tools most frequently mention and timely manner. Hardware and Tools ranks 2nd among Tools sites.

service
7
value
7
shipping
6
quality
5

Instant Feedback

19,490 reviews

We monitor reviews for authenticity

Ken E.
0 reviews
0 helpful votes
Follow Ken E.
Unfollow Ken E.
Share Review
Report Review

Why is a password needed if only buying one time or infrequently?

Date of experience: February 16, 2013
Ronald T.
0 reviews
0 helpful votes
Follow Ronald T.
Unfollow Ronald T.
Share Review
Report Review

I found the search function did not work properly many times. After waiting a week from time of order and the order not yet shipped, I called customer service. It turns out they were awaiting receipt of the balance of one item to arrive before shipping the complete order. I asked that everything but the item they were awaiting be shipped, and said I would pay the extra shipping for next day delivery. I did indeed receive that shipment the next day, and the remaining balance a couple of days later. Customer Service did well to get everything to me asap after I called. It would have been good to have had some feedback before a week went by about my order being delayed.

Date of experience: February 15, 2013
JOHN E.
0 reviews
0 helpful votes
Follow JOHN E.
Unfollow JOHN E.
Share Review
Report Review

Good experience
February 14, 2013

Good experience

Date of experience: February 13, 2013
HarveyFay I.
0 reviews
0 helpful votes
Follow HarveyFay I.
Unfollow HarveyFay I.
Share Review
Report Review

Fairly painless, basic shipping could be cheaper
February 13, 2013

Fairly painless, basic shipping could be cheaper.

Date of experience: February 13, 2013
Michael C.
0 reviews
0 helpful votes
Follow Michael C.
Unfollow Michael C.
Share Review
Report Review

I am extremely glad I found your site
February 13, 2013

I am extremely glad I found your site. You had exactly what I needed and at a price that was incredible. I will definitely be shopping with you all again!

Date of experience: February 13, 2013
Robert G.
0 reviews
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

Best prices on quality products
February 13, 2013

Best prices on quality products.

Date of experience: February 13, 2013
jeffrey r.
0 reviews
0 helpful votes
Follow jeffrey r.
Unfollow jeffrey r.
Share Review
Report Review

Nice fast site, with great search, shipping should have been cheaper but overall a good experience

Date of experience: February 13, 2013
Framl A.
0 reviews
0 helpful votes
Follow Framl A.
Unfollow Framl A.
Share Review
Report Review

Very pleasant online shopping experience
February 12, 2013

Very pleasant online shopping experience. I can only imagine the in store experience. Excellent business.

Frank A. Mann

Date of experience: February 12, 2013
Steve S.
0 reviews
0 helpful votes
Follow Steve S.
Unfollow Steve S.
Share Review
Report Review

Good stock, they came up with items the chains could not.

Date of experience: February 11, 2013
Mary M.
0 reviews
0 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

The shipping time is not correct
February 11, 2013

The shipping time is not correct. We needed this item a week before we received it. Sending our items by priority I figured I would recieve the items in 5 days counting the weekend. No such luck.

Date of experience: February 11, 2013
Gary B.
0 reviews
0 helpful votes
Follow Gary B.
Unfollow Gary B.
Share Review
Report Review

Easy ordering process!
February 8, 2013

Easy ordering process! Product just as described.

Date of experience: February 8, 2013
e m.
0 reviews
0 helpful votes
Follow e m.
Unfollow e m.
Share Review
Report Review

Thanks
February 8, 2013

Thanks

Date of experience: February 8, 2013
Brad W.
0 reviews
0 helpful votes
Follow Brad W.
Unfollow Brad W.
Share Review
Report Review

The service was fast and reliable, product was exactly as shown and for a great price. I will be ordering more of the same item for completing my project right now, as I plan on expanding. I highly recommend this business to everyone... BTW, I am a very picky customer normally... :)

Date of experience: February 7, 2013
Tammie H.
0 reviews
0 helpful votes
Follow Tammie H.
Unfollow Tammie H.
Share Review
Report Review

Easy to find, user friendly
February 7, 2013

Easy to find, user friendly

Date of experience: February 7, 2013
Eric P.
0 reviews
0 helpful votes
Follow Eric P.
Unfollow Eric P.
Share Review
Report Review

Great prices
February 7, 2013

Great prices

Date of experience: February 7, 2013
david h.
0 reviews
0 helpful votes
Follow david h.
Unfollow david h.
Share Review
Report Review

Easy to follow
February 5, 2013

Easy to follow

Date of experience: February 5, 2013
Thomas J.
0 reviews
0 helpful votes
Follow Thomas J.
Unfollow Thomas J.
Share Review
Report Review

You had the product
February 5, 2013

You had the product. It was difficult to locate. I was glad you had it. You got it to me in an acceptably short period of time. You appear to be a good retailer.

Thanks,

TC

Date of experience: February 5, 2013
Bruce R.
0 reviews
0 helpful votes
Follow Bruce R.
Unfollow Bruce R.
Share Review
Report Review

Good pricing, fast delivery, what you order is what you get.

Date of experience: February 3, 2013
Kevin C.
0 reviews
0 helpful votes
Follow Kevin C.
Unfollow Kevin C.
Share Review
Report Review

Always easy and fast shopping here
February 1, 2013

Always easy and fast shopping here

Date of experience: February 1, 2013
bill a.
0 reviews
0 helpful votes
Follow bill a.
Unfollow bill a.
Share Review
Report Review

Your place order button is not shown
January 31, 2013

Your place order button is not shown. How are customers to know that you have to hoover over the "cart" to get it to show at the bottom of the page?

Date of experience: January 31, 2013