Harbor Freight ToolsReviews 291

I have dealt with the customer service dept. 3 or 5 times and always found them to be 5 star. They are always knowledgeable, courteous, and prompt. Today, I had the pleasure of dealing with Esperanza. She had all quality that make it a pleasure to deal with customer service. It disappoints me to read some of the unfair rating by others: for example, one person lost his job and home. He didn't pay his credit card and his credit score dropped 150 points. He blames Harbor Freight for this and gave them 1 star claiming that they are not about the community. Another person misused a product causing damage to it and expected it to be accepted as a return. Be very careful with some of these negative reviews... they are unwarranted and unfounded!

Waited 1 hour 10 minutes (during the last 30 of which, I was 'next in line') to only end up talking to no one. I couldn't waste another minute on hold. I would love to tell you that I had a wonderful experience with their product (would have been a 300 dollar sale), but alas, never could speak to anyone regarding help with the purchase. Probably all for the best. A company's customer service department is the real window into a company's business ethics.

I purchased a torque wrench. I believe it was calibrated incorrectly. I broke two bolts on my bicycle with it. I was unable to ride my bike for about six weeks as I awaited parts. Thankfully the bike company (Trek) sent me the bolts at no cost. However, I returned the torque wrench and filled a claim. Harbor Freight claims the tool is working as intended and as the bike company sent me the replacement bolts at no charge, they feel there is no harm to me as a consumer. Unfortunately, I was not able to ride for six weeks. Obviously, they cannot provide me with lost time. However, their attitude is very sad. If the bike company wasn't such a great company would they have reacted differently? Truly a bad experience.

I purchased one of their mobile jumper cable systems approximately four months ago as I live in the country and need to jump vehicles every so often. This was the second jumper cable system I purchased from them as my first one lasted many years. When I purchased the second one I plugged it in to get it charged and left it alone. Well a couple of days ago I needed to jump a vehicle so I pulled it out. The system said it was totally charged so I hooked it up to the battery of the vehicle and tried to start the vehicle. The battery back up would not work so I called Harbor freight to see if I could swap the one they sold me for a new one. And although I had never used it they said no because it was past the 90 day warranty. So I guess I learned my lesson buying crappy, cheap tools from a crappy cheap company.

Harbor freight took advantage of me. I lost my job and house and made what payment I could it wasn't enough. I lost 148 pts on credit score don't use them. They are dirty and all about money I understand needing money but I thought they was about helping the community I was wrong. If your late on your first payment expect to pay a 150 dollar payment. Harbor freight lost me as a customer and everyone else I can talk away from there go to lowes way better

Kevin McGrath
PO Box 74
Lowell, Vermont
*******
January 31,2022

Harbor Freight
Manager
ATTN: Store 778 Corey Noonan
160 Meadow St.
Littleton, NH
*******

Dear Sir/Madam,

I would like to express my gratitude and appreciation for your outstanding store at the abovbe location. The staff and inventory are second to none as it is a very positive experience to purchase quality merchandise at reasonable cost. One of your staff in particular Mr. Corey Noonan has provided me with the following positive experience consistently:

In the last year he has exemplified the following traits:

1. A positive and confident approach patiently explaining to myself the options regarding the best way to move forward.
2. Is always available when I needed assistance with multiple questions and responded with a refreshing responses in a very short time frame,
3. Is always compassionate and make me feel I was never alone or a bother to you.

In closing, I am confident Corey will continue to make all the difference for people like me who require assistance and expert advice to move forward. Coreys' advice and cheerful demeanor made me feel welcome and confident in my future purchases as well. Mr. Corey Noonan is nothing less than an asset to your team and sets the standard for customer satisfaction!

Sincerely

Kevin McGrath
Lowell, Vermont
*******

Customer service is trash and a total waste of time.
I bought a product value of $7.99 in few minutes I found out wasn't compatible with what I needed.
Try to return it with reciept and as condition I have to provide ID (wich they will copy and maintain it as written in their return policy)
I did not had my ID and no willing to give it to them to keep.
My son drove me 12 miles to the store.
They do not have a disclaimer of their return policy in plain view for customers, the manager showed it to me, printed in back of reciept.
Doesn't do any good after purchase is done.
I stop doing business with them after 43 years.
Be aware.
The managers said is a company new policy.
We are ruled in this country by Federal and State Customer protection laws and statutes, not company policies.
Stay away from them.

I purchased a toolbox at harbor freight, worst investment.
I posted a review with a would not recommend and HF will not post it. Instead they advertise that 100% recommend the tool box.
More fake news... lol

I bought couple of things from them, i wanted to try them out, so i will have more options besides home depot or lowes, my regrets when i went to return 2 things less than $10 that i paid cash for and still have my receipt, they want ID and phone number to put in their system for what?
Now they sold you bad stuff and wanna act like you're a criminal or something, buyers beware i should have done some research before walking into their store but that was the last though, never will i buy anything from them even when it's free i don't want it
They say is a lifetime warranty but i still don't want it, to be coming there my lifetime because i have your bad stuff, such a rip off company and a RED FLAG believe me. Go to home depot, lowes and you will have a sound mind no questions, that will be worth your time and money

Avanti's warranty is not even 3 months and graco's Magnum X5 ******* is good for 365 day's, they should show the customers all the info so the customers can make the best comparison for themselves. They seem to slant the information for themselves making there units look better than the other company's when it's clearly NOT!

Harbor Freight is always a great place to shop, good inventory, fair prices and great deals. They also stand behind their products. 5 *****

Greetings Harbor Freight, out of curiosity why do you not support Military/ veterans like Home Depot and Lowes? 10% will not heart your bottom dollar, but it will increase traffic in your stores like it does in HD and Lowes with military families... this called business strategy. And the truth is: it will get the military personnel and family interested on visiting HF more often.

I ordered a sump pump and a sump pump discharge hose kit. I got the pump within the 5 days but never received hose kit. I've emailed the company. I've called only to be left on hold for over an hour. I ended up just going to a different store and got hose kit. I guess I will call it a loss and a lesson learned. If I want something I will go to the store and pick it up instead of online shopping as there is absolutely no customer service!

Terrible and Unfair Return Policy.
Wont backup their cheap products like Lowes or Home Depot... I see Doom for their "1970's Business Model"

Yeah they have some decent deals but overall this company is a dud. Shipping takes forever. Not unusual for it to take a month or longer. Customer service is nonexistent

Harbor Freight billed me for several items that never shipped, and shipped several items I never ordered. All from one particular warehouse. After 11 days of begging harbor freight via email, phone calls and social media, I have yet to be given any response at all.

* Two items came up missing from the Dillon, SC docs (I know this because the label was created, which is what happens moments before it is attached to the box an placed on the FedEx outgoing pallet... FedEx never received the box).
* The same warehouse neglected to include all the items in a different shipment (different tracking number)
* On a third shipment (yet a different tracking number, the same warehouse included several packages of zip ties I never ordered.

Harbor Freight refuses to address the issue
* I have contacted customer service several times by phone and many times by email over the past 11 days.
* I reached out to their social media department via facebook
* I called the Dillon, SC warehouse (since your customer service refused to do anything at all)

This is a clear cover up, as Harbor Freight has refused to address any of these issues for after 11 days of me continuously trying to get a response via phone, email, facebook.

* Air Impact Wrench: Mysteriously disappeared from the shipping dock, and they refuse to fulfill the order, even though they charged me for it.
* Air Ratchet: Mysteriously disappeared from the shipping dock, and you refuse to fulfill the order even though they charged me for it.
* Duct Tape: missing item supposed to be included with the Air Oil
* Zip Ties: Mysteriously arrived from Dillon SC without me ordering at all

I have had to open an investigation with FedEx, and have to wait for a billing cycle to open up Fraud / Theft investigations with my Credit Card Company

I seriously think they are going out of business, and just don't care about the consequences that other companies avoid like the plague.

I bought three of these and engines. The best engine replacement was for a log splitter. Although I had to buy a adapter to make the shaft 3/4. This is a beast of an engine. Two pulls and it starts right up. I like the idea of two bearings on the ends. It behooves me how this can run 8 hours a day for maybe up to 3 weeks at a time

I recently purchased two items from Harbor Freight. The first was a $129 spindle sander. It broke after four months. They wouldn't return it because it was over 90 days. I used it only one time!

The second time was a Mechanic's Roller Seat that was given as a birthday present. The seat was missing parts and Harbor Freight refused to send the parts or give me a refund (because I didn't have a receipt), even though the product was still in the original carton and obviously missing parts.

I will never ever buy anything from this company. They sell horrible products and don't stand behind anything they sell. Don't buy from this company!