Harbor Freight ToolsReviews 291

Called what was supposed to be a customer SERVICE representative, but the last thing that this person was interested in providing was anything close to service, after the call things were just as puzzling as they were before I called and the worst part is this isn't my first experience in dealing with the rude reps that are employed by Harbor Freight. 2 thumbs down for the customer service line. They got 1 star but didn't deserve that. 0 stars

On Thursday I purchased a $299 air compressor. On Friday I received a NO EXCLUSION COUPON for 25% in and email. I went to my local store to redeem the single purchase 25% NO EXCLUSION CUPON and was told that air compressors were excluded from the NO EXCLUSION COUPON. THIS IS MISLEADING AND FALSE ADVERTISING. I will think twice before shopping here again abs also will tell my contacts this story and the same. VERY UNHAPPY CUSTOMER.

Harbour Freights (1803 Vance Jackson Rd, Suite 105, San Antonio, TX *******) has a small variety of accessories in categories including automotive, air and power tools, storage, outdoor power equipment, generators, welding supplies, shop equipment, hand tools. The only motivated employees are the cashiers, don't ask for support no employees care. If your live close, it's a convenient place to physically go to. They're always restructuring with management/employees, which is characteristic of managers/employees leaving due to poor situations. Anyway, it's just another mini Walmart with higher prices. You get more variety and pay less at Amazon. If you feel sorry for them, stop at the store and buy something.

The Synchrony Bank that is with Harbor Freight credit card has terrible service. Send them a payment 8 days before due date, and they didn't get it applied by due date. Minimum payment was $65 and I sent $200. They wanted to issue me a late payment fee.
I then did the electronic payment method instead. Got confirmation number, and the day after the payment was due, they send me a payment past due notice. They claimed payment was reversed, and was not applied. Again $65 due, payed $200. Why wait until after payment due to contact me? They wanted a late fee again. This credit card bank is very questionable. Would never recommend them…. August 2022
Trying to talk to someone about this was also a complete joke. The automated system sucks!

Not enough charactors to leave review. Do not order anything from them they take your money cant fill

Paid off my entire $973 credit card balance the automated system told me I had. 6 weeks later I have a mysterious $22 balance they're calling to collect on. I just paid it because I'd of paid $40 to never have another conversation with their barely English speaking representative. Anyhow I closed the card and don't recommend anyone get one ever!

The employees in the store follow policy and are very helpful. The problem is with the policy not the employees. The policies at harbor freight cause stress and suicidal ideation.

I went to harbor freight they talked me into buying a member ship. Do I paid 30 for a member ship bought a car charger took home won't come on period nothing take it back now it's 7 to 14 to put my back on my debit card. They take my money in seconds but won't return it for half a month. And there product don't work I threw away money buying. A membership too. NEVER AGAIN.

They are not honest and seem to be only out for your money. When you write to them regarding a missing item from your order, the completely ignore your comment or your request for a replacement or a reimbursement. They'll answer that your order was delivered and only that. Last time I ever do any kind of business with these people.

I had ordered 9 boxes of gloves, The air bag for lifting things, and a work light.
I never got the work light, was never in the box. Im far from impressed.
Customer service is a joke after waiting a half hour or more. They where no help at all. One option and nothing more. Being blasted in the ear with that garbage music high to low and back again for that amount of time. Just adds to the aggravation. Besides it being late and hanging around in mass for two days. Yeah i lost my cool with them, after a run around and no real help in the first place. As well as my ears hurting from that non-sense that kept blasting my ears. Partially def as is and they just made it worse. I'm not here to give my money away.
I only say what i see and what is.

Never received my order. I call they just say wait longer. The email said it shipped June 16. They didn't hesitate to charge me though! Never again.

I came w a neighbor who is disabled & couldnt drive, he purchased 2 items using the 20% coupon from his phone. When it was my turn I used the 20% coupon from my phone to make another purchase but 2 of the cashiers (RENEE & HAILEY) talked to each other & refused to honor the coupon from my phone. I told the cashier I'm using the coupon sent from my email & from my phone but the cashier refused to honor the 20% coupon. She asked for my phone number. Twice I provided yet she kept claiming "Not found", "Not in the system" which is bogus cause I shopped at HF multiple times & I always received a confirmation of my purchase everytime via my phone email. She then asked for my email address which I refused to provide to 'cause throughout my purchases in the past w HF I was never asked to provide my email address, only the phone number should suffice. The clerk by the name RENEE walking around w an attitude like she's the OWNER of the place. You would think a 20% coupon thru the long weekend 4th of Juky would bring in a lot of customers yet when I walked into the store on Friday 07/01 the place is dead & empty, not like you used to have a long line of customers. You should monitor these cashiers, the ones with rude attitude shouldn't be working for you. This is the first time I encounter cashiers with such rudeness at Harbor Freight. A little honey attracts more bees along the way, you have nothing to lose.

Offered a holiday discount on 20%, but when at register, they claim: "this product is excluded". Bad business.

The workers at harbor freight are never happy very unfriendly and doesn't really want to help anyone, that main goal is to sell as much of that cheap tools as possible and use your information to bug you with coupons that never changes. Most of the time they never have the tool that you looking for for weeks maybe months but constantly sends you emails on great deals that are not so great cuz they all stay the same with the 90 day warranty that they will not honor and charge you for restock if you return them. Harbor freight also re-box return and effective tools just to resell them and then charge restock fee for anyone that return the defective parts that they have re-boxed, it's happened to me three times already and just recently I check my box before I walked out of the store and turn right back around and had the manager to give me another item. I'm at the point of retuning all the tools that's still under the 90 day warranty then wash my hands to them.

I go to Harbor Freight now and then for cheaper tools that would often save you a lot of money if it was for something to use at the house, the warranties never felt like gouging and sensible. Now they won't even cover their power tools for a full year, just 90 days. I spoke to an employee they say the warranty1-2year plan is based on a 10 or 20% additional cost. So the power tools now not only have a far worse box warranty than big brands, but it's also an additional cost that trends toward it being the same cost as a big brand which often have better warranties(example the tool I wanted I got at lowes which has a 5 year plan). Their power tools will sometimes not even have blades come with it, making you have to go and then spend more money on the equipment needed for the tool. Harbor Freight, used to also be generous with coupons as well, now they are more picky about it, they want you on their Credit card, and membership plan for the better deals now. I'll still go for the times I needed a tarp, tie downs, and what not because they are still ok deals. But this place is losing what made harbor freight the affordable hardware store.

You people are notorious for putting items on sale and when you go to the store they have none of the product and the store has never received any of the product or you may send one piece for the whole shopping area and some of these items you can only buy in the store like there Pittsburgh rolling shop cranes I've been trying to buy one for 3 months at our Vienna store and check every week but they never have any and I'm told they can't order them in to the store they just get what the warehouse sends them this store should be put out of business for false advertising!

I BUY A GENERATOR AND PAY $160.64 FOR FAST DELIVERY IN 2-4 DAYS it will take 9 days according to Fedex. Order#*******

Bought Vulcan Protig 205 April 27,2021 used it maybe about 15 times within the duty cycles
Yesterday June 10,2022. I turned on welder the fan Came on then maybe 3 seconds later a loud pop sound came from back of welder and the fan would not engage when foot petal was engaged but, lcd screen still worked anyway no extended warranty bought so now I have a chunk of worthless crap and unfinished projects thanks harbor freight for the lemon I think I'll go put tanerite under it and blow it up for real
Disappointed customer spent lots of money in that store lost a customer and will spread the news to everyone
Barry Shepard