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Thank you for the support! I will return for another reservation for sure!
Wanted to make a simple change of date regarding my reservation and it has been over a week and half and still have not heard back from a representative. I've called five times and they've made it clear that they will take advantage of your time and money. Also after purchasing from their site, my credit card information was stolen. Don't trust this site or the deals they give you. If you have a good lawyer, keep their number close by. They'll be hearing from mine soon.
They processed a $800 payment but the hotel never found our reservations in their system. Pretty crappy. Called three times and the agents, which are very nice and helpful, couldn't fix the problem because they use another agent to book the hotels and that company wasn't booking it. It was basically a huge waste of time, didn't save any money and now I'm praying that there are not issues getting my money back. Bummer - I really wanted to like this company!
Thanks a lot to Miss chatty who has helping me to solve my failure in internet booking.
After her advise and explaination, my booking has done properly.
Looking for stayin in Mercure seville cuba.
With this chatting I dont need to make a long diatance call anymore and save a lot of international calling charge
Rgds,
I got a nice experience by happy rooms team. Like to preferred for any one who like to travel with a nice smile.
We booked a room through Happyrooms.com but the hotel could never confirm the reservation. As it turns out, they had booked us at a different, SIGNIFICANTLY LESS NICE hotel in the same city... We called Happyrooms everyday for a week and each time they promised to contact us with updates, resolution, etc. They promised to fix it. They NEVER CALLED US BACK and finally we had to cancel the reservation and book directly with the hotel. Of course, by that time the price had increased. I suspect a "bait and switch" scam in which they purposefully booked us at the cheaper hotel - good thing we called to confirm and discovered the error ourselves! HORRIBLE CUSTOMER SERVICE, THE WORST, DO NOT BOOK WITH THIS FRAUDULENT COMPANY!
I forgot to print and save my document and in an instant after asking, I received the e-mail with my voucher. Really happy with the service. Fast, simple.
We originally booked a room, about 2 weeks later we were told that because of admin error our rooms were not available
To be fair, they switched us to a very nice hotel, upgraded our rooms.
No problems after that.
Nice staff, fast to answer the phone even if it only the manager who makes the decisions
Stayed at the London docklands double tree. Very very nice hotel
A genuine review
www.myGEEX.co.uk
They cancelled my reservation 3 month after i did it by saying there was a thecnical mistake, and that they will refund the money ( did not get it yet), the hotel now is twice expansive for the dates i orderd.
After contacting them they booked the room back saying there was a thecnical mistake and they needed the time to fix it.
At the moment I am waiting 2c what will happen in October. It seem like it's going to be o. K.
Will update after...
The agent lied about calling us back and lied about his name when asked for it. I had to call at least 5 times to get him to talk as apparently he is the only agent at that time as every time I called, he answers the phone saying he will call me back but never did. I was having problems checking into the hotel and was waiting at the lobby for hours and still never resolved..
I have to say I have had a bad experience of overcharging my credit card, but after I took the receipt from the hotel and mailed it to happyrooms.com, they solved the problem. They refunded the money and politely apologised. Thumbs up!
Excellent example of great customer services. I made a booking in one of the hotels in Irvine via Happyrooms.com, and seems there was an error in the system when I made my booking. I was very frustrated and contacted happyrooms's customer services. After sharing my complaint with them the head of reservation contacted me and from that point everything turned from negative to positive I got customer services compensation in addition to new reservation. Everything went smooth and they kept their promise. I will definitely use their website again for my next trip, and Im confident that I will get the best hotel rates any time I travel.
From the business
- Cambridge, MASSACHUSETTS, United States
