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I made a reservation with Happyrooms.com a month ago. I paid in full and have requested an email confirmation several times to no avail. I got suspicious and called the Iberostar Hotel booking department in Miami. They said that they had record of a reservation in my name but it had been cancelled. I do not have a reservation but Happyrooms has my money. They have been totally non responsive. Lesson learned. Always book directly with the hotel.
Recently we did rooms booking via happyrooms.com for our vacation stay in Bern Switzerland, hotel was clean and we got good deal compared to other sites with breakfast included, I recommend happyrooms for hotel bookings, process is easy and smooth.
Q: I still haven´t received an email confirmation of my booking - booking. No. *******. I´ve already sent an email and ask for the confirmation via costumer service, but I´ve received nothing!
Please accept our sincere apologies for all the inconveniences caused.
The situation described is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Please inform us if you experinced any inconvenience during your stay.
We would like to thank you for bringing this to our attention. It will help us improve our operations and services.
If there are any other issues that need to be addressed, now or in the future don’t hesitate to contact us at [email protected], by phone +44 20 3514-2449, through live chat support or Interactive Help Center.
Kind regard,
Happyrooms.com team
I found favor with this website because it is user friendly. Every detailed instruction in terms of booking was true to perfection. For example, when I contacted the hotel which I had booked from this website, all the information for booking was received and expedited. I had one small issue with a piece of my luggage and Site Jabbers support team resolved it within the hour.
I did a reservation through Happyrooms and they sent me a confirmation letter to print and take it to the hotel. Then they sent me an email regarding transaction looks suspicious and they need a proof from the bank. I did and sent it to them and they confirmed the reservation and apologized. I called the hotel to arrange but discovered that they know nothing about the reservation. I called the call center in London with several overseas calls finally they sent me email asking about nationality. I provided them mine and kept waiting but no reply. I called the hotel again and still know nothing about the reservation confirming that they don't have even available rooms in that predetermined dates. Called the call center again they transfered my number to somebody in Guinea. They called me and said that the issue will be solved in 24 hrs. Another 24 hrs and I sent email today asking for help, they said that the agent is closed today. They need another 24 hrs. Bearing in mind that My trip is due in 3 days and it's "official feast vacation" and will be destroyed. My family kept asking me will we have a trip? I said I don't know. Very very bad experience via online booking.
Booking number: SH*******
***************************************
UPDATE:
They sent me an email congrats me for getting the hotel confirmation over the reservation. I called the hotel and they assured that this never happened and they didn't confirm and still dont have my reservation. My travel date is due within 24 hrs and I don't have the confirmation. We lost our vacation depending on this site "in vain". What loss
Again they are still checking with their partner and will get back to me though the check in date is tomorrow...
They didn't sent my documentation about my purchasing (receipt), I claims a lot of time, I didn't receive my receipt.
Dear Guillermo,
Please accept our sincere apologies for the delay with sending the invoice.
We are kindly asking you to provide us with your reference number and we will figure out the reasons for such a long processing of your request and will try our best to expedite this issue.
Thanks in advance for your feedback.
I need an OFFICIAL RECEIPT for my booking No. *******007.
Three times I was promised. Until now, NOTHING!
Your very much welcome!
Thank you for choosing HappyRooms.com.
We'd love to hear what you think about our service. Please take a moment to answer one simple question by clicking one of this links:
Thank you in advance! We are looking forward to your review.
--
Kenneth Kenneth from Happyrooms. Com
On Tue, Jun 28,2016 at 10:27 AM, mannrentoy at gmail.com mannrentoy at gmail.com wrote:
Thank you. I will wait for it.
On Tue, Jun 28,2016 at 10:20 AM, Kenneth Galia wrote:
I actually request an invoice for you when we had a conversation here. Since you haven't received. I will resend a request with an urgency. Please give us a few more hours. Expect an e-mail with-in 12-24hours. Is there anything else I could help you with?
On Tue, Jun 28,2016 at 10:04 AM, mannrentoy at gmail.com mannrentoy at gmail.com wrote:
I still have not received the Receipt.
I really need it very badly.
Please help me on this one.
Thank you!
Emmanuel
On Sat, Jun 25,2016 at 12:30 PM, mannrentoy at gmail.com wrote:
Thank you very much!
I will fill up the Satisfaction Survey as soon as the emailed receipt comes.
Thank you!
Mann R
On Sat, Jun 25,2016 at 11:14 AM, Kenneth Galia wrote:
Thank you for choosing HappyRooms. Com.
We'd love to hear what you think about our service. Please take a moment to answer one simple question by clicking the link:
Thank you in advance! We are looking forward to your review.
On Sat, Jun 25,2016 at 11:06 AM, Kenneth Galia kenneth. Galia at happyroomscom wrote:
I understand that Emmanuel. Let me go a head and request for an Invoice for the payment you made. Expect an e-mail from us not later than today. Is there anything else I could help you with?
On Sat, Jun 25,2016 at 10:40 AM, mannrentoy at gmail.com wrote:
Need an OFFICIAL RECEIPT for my booking No. *******007.
I only have the Confirmation Receipt, but not a receipt showing the payment, and method of payment I used. I really need this for reimbursement of my company. Thank you!
Mann R
My name is Emmanuel Rentoy
Mann R
On Sat, Jun 25,2016 at 10:31 AM, Kenneth Galia wrote:
Is there anything I could help you with?
On Sat, Jun 25,2016 at 10:24 AM, Kenneth wrote:
Hello! My name is Kenneth. How can I help you?
May I have your name please? Thank You!
On Sat, Jun 25,2016 at 10:00 AM, "mannrentoy at gmail.com"
I need help
Attachments icon HOTEL%20Comfort%20Inn. Pdf
I need an OFFICIAL RECEIPT for my booking No. *******007.
I only have the Confirmation Receipt, but not a receipt showing the payment, and method of payment I used. I really need this for reimbursement of my company. Thank you!
Intercom
Hello dear Emmanuel!
We do apologize for such a delay with your invoice.
As far as we have been informed by our customer support team it has been sent to your e-mail address.
Please check your e-mail and advise if everything is correct.
Do not hesitate to contact us if you need any further assistance.
Have a good day.
Kind regards,
Happyrooms Team.
They helped me to find a good hostel without pay any deposit.
At the end of June I made a reservation through Happyrooms, things went wrong, I was overcharged and I got mad. But the head of complaints team(I don't know if I'm allowed to write his name) replied very quickly.The only thing I had to do was to send them by email the receipt of our stay. After that they put the difference of the amount into our account.To be honest, I didn't expect that. Excellent feedback and problem solving mentality! Thanks! My next reservation will be definately through Happyrooms!
Honest example of great customer services. I made a booking in one of the hotels in Dhaka via Happyrooms.com.The hotel feels like home. Greeted right away! They made suggestions for taxi service, restaurants, and sites to see. All were #1 in our books. The staff spoke English, no communication issues at all. Food in restaurant for breakfast was amazing, lots to choose from. No disappointments at all. Definately would Book from here again! Worth checking out!
Booked a room on the website at a great price... read some of the reviews and got a
Panicked feeling that maybe I had made a terrible mistake based on the reviews I read (scam, rip off, no response when problems arose)... nothing could be farther from the truth... easy booking process... accurate financial outcome and confirmed room accommodation(verified with hotel). When opportunity to chat came up on line after booking, response time was less than 10 minutes to answer a subsequent question. So far so good... lets see what the final outcome of my hotel stay is... I bet it will go off without complication... counting on it... I will keep you posted... only 4 stars at this point because I haven't had my hotel stay yet. If all goes well will upgrade to 5 stars... and lets see if my $50.00 upcharge gets me an upgrade!
Rami al qawasmi
Rafat al kasaji
Azzam al qawasmi
6 julay till 9 julay 2016
In accasia hotel
Reservation number. SH*******
JDZ46; 1
JDZ4U; 1
Please ubdit me urgent
Thank you
Regard
Rami al qawasmi
Hello dear Rami!
Please accept our sincere apologies for the delay with your booking confirmation in the hotel.
Our customer support team is currently negotiating with our supplier. As soon as the problem is fixed we well contact you.
Once again we apologize for the inconveniences. Please bear with us.
Kind regards,
Alex Jardovsky
Happyrooms Team
I have contacted Katherine Alonzo from HappyRooms for several inquiries. The way she responded and actively lsitened to my concers were Amazing.
The room was good and comfortable, the location and food was best and the rate was also good
I started chatting with Dexter about update of my reservation summary at which I just wanted to add my wife's name at 9 am. And the update has already completed and the summary has been printed. It is marvelous and Dexter was so kind.
Support of your team was great for changing the date, i m highly satisfied with the service
I booked a hotel which was not as mentioned on CubaJunky website. So, i called HappyRooms and spoke to a reservation representatives. With courtesy, its reservation representatives took quick action and liaised with the respective hotel to process the refund for me. The next day, i got the email from HappyRooms and said the issue got settled and the reservation was cancelled with full refund. Thanks for their help!
I had a problem with my booking. Incorrect hotel with a non refundable booking. Not only did Happy rooms refund my money but gave me a further refund on my next booking as compensation.
Much appreciated.
It's been many sites i have been sneaked and I have been transacted with my business online but the www.happyrooms.com, it is one of a kind as its was a cutting edge technology out of service and user friendly!
I thought that the service was very straight forward and easy to use. However, I had to call them to find out where the confirmation of my booking was. In fairness to them, my confirmation was in my Spam folder. I just wish that they had maybe mentioned that on the site in order to remind people to check their spam folder!
I did enjoy the experience and I also managed to save significantly on my hotel reservation, which is always a great thing!
Thanks,
Stephanie K
From the business
- Cambridge, MASSACHUSETTS, United States
Dear C S.!
Please accept our sincere apologies for all the inconveniences caused.
The situation described is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Please provide us with your reservation number so that we are able to take all the necessary measures.
We would like to thank you for bringing this to our attention. It will help us improve our operations and services.
If there are any other issues that need to be addressed, now or in the future don’t hesitate to contact us at [email protected], by phone +44 20 3514-2449, through live chat support or Interactive Help Center.
Kind regard,
Happyrooms.com team