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A $14.00,7 pack of cotton briefs are now a scratchy cotton-polyester blend made in Vietnam for maximum profit with total disregard for customer satisfaction and comfort. In order to get 100% cotton briefs, you'll have to pay $38.00 for that same $14.00 7 pack of underwear. That means about $5.50 a pair ( 1 pair for $5.50). I, for one, am changing brands after many years of patronage and I highly recommend that every other customer of Hanes products do the same. Increased profit at the expense of quality is unacceptable. BOYCOT is the only way to make a difference.
Hanes.com has many items to choose from. Delivery is slow. And all of order have had at least two items are the wrong size. Then you have to pay for return shipping which is there mistake.
First time customer... ordered some stuff for my son to start school. Took 3 to 4 weeks for half the order to arrive and it will be October soon and I still don't have the other half of my original order! Called customer service, said it will take another week before the warehouse receives them. Asked how long after that? Another 2 to 3 weeks to ship them to me... OMG Asked if they would make an adjustment in my original shipping costs or ship the rest of my order PRIORITY MAIL..."No, sorry", was the pitiful response. Told customer service I was a 1st time customer and this was gonna be my last order. They still didn't care.
I think that Hanes.com needs to re-evaluate their customer service. I purchased a number of items to arrive before Christmas. Their website stated that if you purchased your item by such and such a date, you needed to purchase this particular shipping in order to have it arrive on time. I purchased the Priority Shipping, which cost $10 extra on top of the regular shipping. My package should have arrived in three days, basically the Wednesday before Christmas. My package not only did not arrive before Christmas, it did not arrive until after New Years Day. Numerous emails requesting where my package was were never responded to. I called their 1-800 line, and either never got an answer or was put on hold indefinitely. Hanes.com has not only lost my business for good, but I will never purchase another one of their products as a result of their insulting lack of customer service or responsibility.
