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I ordered 5 pr of pants for my son just this week. $55.38 from the order which is the full order entirely came out of my bank account just as it should have so no complaints on that.
This afternoon I checked on my bank account (bc I've been hacked MANY times now from several different companies in the past so this is the first time that Hanes has ripped me off) and another transaction that I NEVER PURCHASED ANYTHING ADDITIONAL FROM HANES has been taken out. The amount of $22.15. So I NEVER purchased anything additionally and they took $55.38 & $22.15 from my bank account! Ripped me off basically.
I called them (no cuss words were exchanged) and I have every right to be upset and aggravated but I explained in full what happened while she interrupts me and talks over me the entire time explaining to me that I shouldn't be upset and then she says I'm putting you on hold to look into this. 20 mins later im still on hold. So I had to hang up and call back. She never apologized for putting me on hold for 20 mins and not investigating like she said she was going to. So basically I'm out I my bank account for something I did indeed purchase and then I get ripped out by this company for something I didn't purchase and they are not helping me with customer service at all bc they don't want to. I WILL NEVER PURCHASE FROM HANES EVER AGAIN AND I WILL BE IN CONTACT WITH THE BBB AS WELL. IM TIRED OF PEOPLE THINKING IRS OK TO SIT ON THEIR $#*! AND RIP PEOPLE OFF!
I I have always bought your undergarments but after watching your all your last commercials that you have made the new ones they're disgusting so disrespectful I just I threw away all of them and I am buying from someone else I don't care what people do in their private life but what you do in these commercials are ridiculous and you know which commercials I'm talking about it's the new ones.
You lost a Faithful customer
Last month I bought Hanes Ultimate men's cushion crew sock's 10 pack, at my local Walmart. What great socks, they stay up and are very comfortable. Highly recommended them.
THE TITLE TELLS THE STORY. I HAVE SEEN GROSS COMMERCIALS BUT THIS IS ONE THAT I HAVE USED THE PRODUCT BUT NO MORE.
I have now tried twice to by the hanes brand tank top undershirts only to wash them and they shrink to little kids size! Won't buy anymore of these it's a rip off!
F* this idiot company. I recently ordered several front-close bras that were on sale. But when I got to the shopping cart to pay, the website went buggy. I tried refreshing the page, and everything disappeared! I will go to Amazon where I KNOW I will receive my stuff!
I placed an order and it took 12 days before it was even filled and shipped. Then it took 11 days to arrive with the FREE standard shipping. So 23 days to receive an order I could have gone to the store and picked-up in under an hour. I thought ordering online would save me time. In the case of Hanes.com, it was an EPIC fail. I called and they of course blame COVID, the out for all miserable service these days. Don't get me wrong, I know it is effecting everything, but I do not believe that was the reason for my experience, they are just really bad at filling and shipping orders. They refused to cancel my order - so by the time it arrived, I had already gone shopping and bought what I needed. I returned the entire order and they did ultimately give me a full refund after another 20 days went by for them to receive and process my returned items. All this to say it took 43 days to get a very simple order resolved. DO NOT ORDER FROM WWW.HANES.COM
Learn how to knit socks and make your own, it'll be much faster than ordering from HANES.
Order clothes. Supposedly everything is in stock. Get a email a week later that they had enough stock when the order was place but some how ran out. Canceled whole order on there end.
No were sorry. No coupons for their blunder. Just got hung up on... Fxck hanes...
I just pushed down a brand new pair of Hanes briefs that had only been washed twice and I ripped a big hole in the side of the underwear with my thumb? I have only worn Hanes underwear for over 45 years. When did Hanes start using such low-quality material? I guess this is the world we live in. Companies sell lower quality products at a much higher price. Remember when you could buy a bag of chips and it was filled to the top? Now, we pay a higher price for the air in the bag. Companies, if they want to remain in business, need to sell quality merchandise at a fair price. I guess I need to try Fruit of the Loom!
Their website does not explain the items thoroughly. Poor shipping plus poor returns and takes 2 to 4 weeks to get your refund after they receive your items back. You have to pay for shipping back to them. This company also deals with Just My Size, Maidenform, Bali and I suggest avoiding all of them.
Ordered 2 pkgs socks on 11/29, supposed to ship in 7-9 days. It's now 19 days, almost 3 weeks later and my order hasn't even been processed. Customer service is could care less, no answers, they don't know why it's taking so long. NEVER AGAIN and going to look for a different brand.
Worst company ever. I have been buying products from hanes since I was a kid and I will never purchase anything from them again. Placed an order 2 weeks ago, it has yet to ship. Last monday they said it would ship by friday and today they said the same thing. In both cases I asked them to cancel the order and they refused and said they could not because it was "in the system". I work for a small non profit company and we ship items out frequently and so long as the item has not shipped you can always cancel the order. They use covid as an excuse but again we ship items out weekly and in no way shape or form does covid prevent us from shipping or slow the shipping process down. Lazy employees, garbage company. They will be out of business sooner than later.
I've tried many different options and can honestly say that the cut and quality of the plus side from large to 2xl are terrible. The seams tear extremely easily, the waistband cuts in and rolls all the time. Due to a medical condition I went from a size 8 to a size 18 in the past year and I have never experienced the issues I've had with this brand before. I'm a Hanes girl all the way. Or, I was until I saw the lack of care and quality inn the plus size garments.
Ive attempted to purchase items from hanes website. After multiple technical issues, finding out massive shipping fee, not qualifying for discounts as a canadian, and given bad customer service on email, i was finally able to place an order for the items i wanted.
Then a week after placing my order, they sent me two emails telling me two items "could not be fullfilled." Yet the order went through a week ago and when i went back online to check stock today it was still available to add to cart and checkout.
Why are they doing this to me? Are they intentionally cancelling my order out of spite, or to horde the items to sell to americans for future sales? I dont understand how such a large company could be so incompetent every step of the way in selecting and ordering and delivering my items.
Why cant they fullfill my orders? Give me an actual explanation. Why does the site allow me to purchase items if they cant fullfill? Why are the items still on site week after ordering and day after they told me unfullfilled?
What is going on with hanes? Ridiculous.
I have been buying Hanes mens cotton underwear for years and felt they were the best available. Now, after several purchases I feel their value is nil. The waistbands don't survive three washing so the briefs fall off your hips.To me they have a negative value and I would obtain any in the tuture, even if they were free.
Hanes Comfortsoft Hipsters are the worst underwear I've ever had. They say No Ride Up, yet there's no elastic in the leg bands. The waist band isn't very stretchy at all. Hanes.com doesn't have a spot in Customer Service to register a complaint. The quality of their products has been going downhill for many years now. I won't buy them anymore.
Have brought hanes before seams like the plus size panties has gotten smaller and much thinner not as good as before.
I had ordered some underwear from Hanes online. After receiving them, Hanes asked for my review and comments.
It was stated that they were "soft cotton". Really? I think more like cheap polyester because they were scratchy and the thinnest material I have ever seen. I don't think they will last through more than 3 washings.
When I said this in my review Hanes sent me an email stating that my review was unacceptable under their standards and would not post it.
So I would assume only GOOD reviews are posted, So future buyers are led to believe all those GOOD reviews are sincere and spend their hard-earned dollars on garbage.If you value how you spend your money on undergarments... shop at Jockey. I have been buying their underwear for YEARS and they are worth every penny.
On Tuesday store was locked until 1pm or 2 pm came to the store to shop two associates in the store but they did not open the doors until after 1pm.
Came back to the mall on Saturday stop back in their stores it smelled so bad someone bought cooking burnt bacon.
The service used to be excellent not sure what's going on.
They have no way for you to contact them other than by phone! I have photos that I could upload if they had a way to contact them through messaging or email because I ordered 3 bras, exact same type of bra, exact same size, only difference was colors. Someone was so lazy with their job, that they sent me a bra that wasn't even the same brand, even though the paper word says it's supposed to be a specific brand and everything, and it's also a 3D cup when I'm a C and all my bras were set up to be C cups. The only options they had was either I'd pay for the shipping to return or I do their pre pay slip which was more expensive it was $6 versus $4 and it would come out of the money they should refund to me. I don't think that I should lose any money and I think that they should refunded completely or refund what I had to pay to ship it back and get the actual bra I ordered!
