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So it has now been 5 weeks since I placed an order for 2 three packs of V-neck undershirts. One would think this is pretty easy for a company who is globally known for under-garments. I called last week to inquire about my order. I let them know I wanted to cancel my order if they could not offer any discounts. The woman i spoke with said she would check with her supervisor and call me back. I never heard from anyone. So i decide to call today and see what kind of response I would get. After being transferred from Customer Assistance to Customer Service (not sure how the two differ?) and being on hold for 7 minutes they hung up on me. I called back and was on hold for 17 minutes before anyone answered. Kay was not able to find my order when I gave her my order number. I supplied her with my name & zip code and she was able to find it. She then proceeded to tell me that the items I ordered were no longer in stock and this is why I did not receive them. I asked her if this was common practice for Hanes not to notify customers that their order could not be fulfilled for whatever reason. Then I asked her why my order was still showing as being in process when I log in to the website. Of course all you do receive from Hanes are empty apologies without a care in the world for the customer.
PLEASE DO YOURSELF A FAVOR AND DO NOT BOTHER WITH THIS COMPANY!
Ordered two packs of undershirts as they have larger sizes online than in the stores. Website indicated I would receive my items in 5-7 business days because I live on the east side of the US. Today has been 5 business days and still not shipped. Called customer service and was told they are switching over to a new system and it is causing many delays. I ask what they are going to do? I honored my part of the purchase by paying for my items and they are not honoring their part by shipping the items on time. Was told the shipping is just an average and it should read 6-10 business days instead of 5-7. Woman basically told me there is nothing she could do and I would just have to wait for my order but had no idea when it possibly will ship. Glad is wasn't something important like medicine. I have bought Hanes products for years but this experience has changed me moving forward. I will pay double the money to another company rather than buy form Hanes. Sad because I really like Jordan though.
Before posting I wanted to verify that Hanes.com is as dreadful as I experienced. It appears so. I have yet to receive a product ordered 3 weeks ago. There's no way to check the status, so I emailed customer service. Here's their response, "We respond to email messages in the order they are received and we will respond to your inquiry as soon as possible." So I my hope is fading quickly. Point blank - DO NOT SHOP at Hanes.com.
On sale because they are all cut with a super long tail making them basically worthless, but then again its about them making money and not customer satisfaction, will pay more in the future with ralph lauren but at least i can wear what i buy, forget hanes and their underhanded ways of getting rid of wrong sized clothing at customer expense
Short and simple. Everything is easy with buying from Hanes up until the moment you complete your checkout. Immediately after that the money is deducted from your account and it's up to them whether they send you your products or not. I purchased $70 worth of tanks tees and sweatpants from Hanes and ONLY received a 6 pack of socks. This is the absolute worst experience I've had shopping from any company online. It's clear Hanes gives no **** about customer service. I recieved no confirmation email or any emails updating me on the status of my order. If the majority of my items could not be shipped due to out of stock or whatever they should have updated me and I would have cancelled the complete order! What do they ask for your email for if they don't use it! Still waiting on either a refund or my products to be delivered. I have no idea what's going on
The don't honor their product prices. Wal-Mart had the same package of boxers but with more pairs in it. Call to see if they prices match there product with others stores that have it cheaper, the rude lady Angela I called said No! Asked if they could send me a label so I can purchase the cheap & better ones from Wal-Mart & she said I would have to go print it off myself & pay for it & the shipping. Use to think was a good company but Hell No its Not! Thanks
I emailed about a hole (which I admittedly created) as a result of an inconveniently placed tag on a pair of underwear I bought. Customer service promptly emailed me back and more than compensated me for my own mistake. They earn a 5 star for that for sure.
I ordered some sock from hanes.com. They sent me different socks in a different size than what I ordered. I spent 10 minutes on hold trying to get through to customer service, but I gave up. From their website, it looks like they want to charge people 6.95 for return shipping. Really, for 9.99 socks?
My husband loves the Hanes white T-shirts! He doesn't wear anything else but Hanes! I need to get some more, he is wearing them out!
Ordered shirts April 28 to receive in NY state. Tracking says went from NC to arrive in Ohio on May 4th and that's it- My order has taken up permanent residence in Ohio for an inexplicable reason. Paid for it, complained- Hanes doesn't care- they marked my order "completed"! NEVER AGAIN AND I RECOMMEND NOBODY ORDER AT HANES ONLINE - they'll take your money and ship your stuff to another state.
Only in Outer Space - IF there is life in outer space - would a "body tone" be magenta, or bright blue, or soft blue. I ordered a 6-pack of cotton briefs and chose the "body tone" option. I got nude/beige (yes!), pink (acceptable perhaps if one were sunburned), light blue (what?), dark bright blue (what?), magenta (what?), and jet black (still way darker than any African Americans I know...). I wrote to customer service and got a very rude response along the lines that "mixed" packages are colors they have no control over. O. K. I agree - "mixed" is "mixed"... but I ordered BODY tones... not "mixed". So, I went to package them for a return with the pre-paid label they provided--- and glad I read the small print! - they deduct $6.95 from your refund for the shipping charge. I only paid $8 for the briefs. Hardly worth the effort to return by mail. UNBELIEVABLE. Their "100% guarantee" seems to be accepted ONLY IN OUTER SPACE. The closest Hanes outlet is just over 19 miles away from my house. Grrrrrrrr. Hanes.com has lost a customer - but, they've gained thousands of dollars worth of NEGATIVE advetrising... as I'm a big "talker" amongst my friends and business associates.
Ordered a Christmas present on Dec. 11th Never shows up. I give them the benefit of the doubt, you know it's Christmas time, ordered get backed up. I keep checking my email waiting for the shipping status to change. Nothing. Christmas passes, new years passes, still nothing. No email telling me that anything has changed. Finally I decide to call and see whats up. "Yea that order was canceled. It was out of stock when you ordered it. You should have gotten an email telling you that." is all the guy says. Im LITTERALLY looking at my email telling the guy I got nothing telling me my present was never going to get here. No help what so ever. Customer service was horrible! Why even pay someone to do that? HE DID NOTHING TO HELP! If anything he made matters worse by hes smug attitude.
End of story there's Nothing they could do. And you know what there IS something i CAN do. NEVER buy from this company again. And go out of my way to stop as many people as i can from buying as well...
This is the second order that was canceled when I purchased an item on sale. I am sure Hanes is more than willing to ship something at full price but they are great at advertising a sale then canceling anything purchased and not giving a reason why. Customer service is terrible and the brand is subpar, avoid at all costs.
I ordered two item, I paid for both of them. Two days after, they send me a mail saying that one of my item has been cancelled because it is no longer available and that they are sorry but can't do anything. Then I send them a mail saying that I wanted to replace the item that has been cancelled or to be refund. And they never answered.
THE RECENT PURCHASE OF MEN'S WHITE BRIEFS (UNDERWEAR) WAS NOT TRUE TO SIZE... AFTER LAUNDERING, THE SHRINKAGE WAS SO MUCH THAT I WAS UNABLE TO WEAR THE. I GAVE THEM TO GOODWILL. IF YOU WOULD KEEP MY SIZE OF BLEND MATERIAL, IT MAY MAKE A DIFFERENCE... SO, I WILL PROBABLY NEVER TRY HANES AGAIN. THANK YOU, DON HUGGINS E-MAL-- huggiesc@ charter.net
I purchased women's Hipster underwear. Within 2 months the waist began to unravel! I had a pair that was at least a year old and they were still fine. I called Hanes to register my dissatisfaction. Someone apologized and asked for my address. I thought they were sending a refund but later I got a package of new ones. At first I was happy about that but again, within a couple months, the new ones began to unravel! They must have switched suppliers or material at their plant because they are junk!
Low prices and free shipping look good, but they should let you know it is from Asia and sent by swimmers to the States and it has taken so long I'm afraid the first two have drowned.
Can't see another order in my future.
Withdrawal my money the second I submit order and it was like 1 week ago. Till now they don't ship and not even reply my emails. Disgusting and unprofessional practice. Never again, Hanes.
I ordered 2 packs of t shirts and paid priority shipping and only one pack of t shirts arrived.
I called Lucy in customer service and she couldn't tell me what happened. Even though the original order was priority she never checked and never asked me when I need them by. I was told that I would get them "in a few days". Concerned, I politely told her that the original order was priority and firmly requested that they be sent before Monday. Lucy assured me that they would be shipped by Saturday. Today is Saturday and I have just been told that no one checked to see if UPS delivers in my neighborhood on Saturdays. I have never heard of UPS only delivering in certain areas on certain days. Now I have to go look for the shirts and hope I find them before Monday, there are limited stores in my area I am on an Island. NO ONE is verifying what customers are requesting it is management who needs to be verifying that employees are paying attention. I do not trust that the Hane's website will get you what you request that deems them an untrustworthy business operation.
I bought the flexi fit bra- The stitching went up over the cup seam so, it distorted the bra- It is an obvious flaw-It also had snags in it- I am not returning because I will only receive less than half of my payment since I will be charged over 6$---I will never order from Hanes again
I feel pretty confident of ordering many things on line. I know what size I am as long as the sizing is the same as most other brands. Two of the three items I ordered from Hanes were too small - so I posted the following review. Not true to size
I hate it when i have to pay shipping to return something because the size is wrong -especially when the sizing is skimpy. I will think twice before ordering from this line again
I received an email back saying that my product review had been moderated and would not be accepted because it did not meet their guidelines. So I guess don't believe that Hanes only gets positive reviews - they just don't allow the negative ones on their site. What a waste.
