HandyReviews 986

I wouldn't give ANY "stars" if it would let me... and if you look at my attached picture showing where my 70" TV is supposed to be hanging,,, you'll understand why! I bought the $79 installation thru Walmart in Lawrenceburg, TN when I bought my 70" TV. Handy.com sent a guy named John Horton to hang my TV over my fireplace. What a joke! After a few months my 70" TV fell off of the wall and landed on my floor!. HANDYS EMPLOYEE... JOHN HORTON MOUNTED A 70 " TV INTO SHEETROCK... NOT IN STUDS... IN SHEETROCK! What an IDIOT! I had to pay sometime to repair my Sheetrock. PLUS buy another new $800 TV! I've filed a claim with Handy.com which said they needed 8-10 days to review the claim... and I'm still waiting to hear from HANDY about my claim for over a month later!

First let me say the professional who came out to help was wonderful and this is nothing against him.

I booked a 5 hour appt for a professional to meet me at our lakehouse in Michigan to put together furniture on a Saturday. I left Chicago early on Saturday to be sure I was there on time to meet him. Two hours before he was scheduled, as I was on the road, I got a message that the appt was rescheduled for Monday. Well, I planned on being back in Chicago on Monday and not still in Michigan. I looked everywhere for a number to call but none was provided. I expressed my displeasure via email and was told they rescheduled for Sunday at noon but that no professional was assigned so basically it might be a no show again.

I posted on Facebook and had a lovely individual come out and help me on Saturday. I saved a few projects for Sunday just in case someone showed up. Luckily he did and he stayed for about 3.5 hours. I paid the original price I had booked (5 hours). I didn't ask for a refund for the additional 1.5 hours because I honestly didn't want to deal with the company anymore.

They Initially "compensated" me by giving me a whole $10 credit, which did not come off the Sunday appt. I emailed telling them I wanted that credit applied to this booking as I would never be using their company again. They refused, "but the good thing is, the $10 will automatically be applied once you create a new booking"

Nope. Not gonna fight over $10. I'd rather just let everyone out there in internet land know. DO NOT USE THIS COMPANY.

WORST! I do not want to be part of their program and when I say I want a refund so I dont have to keep using their service they said NO! I want my $99 dollars back without penalty. This is ridiculous.
HERE IS WHY: Not only did I have a horrific experience with my first "pro" which they were scheduled for 3 hours and rushed through it in one. I left a review for them when they left and they walked back into the house without knocking and started confronting me about it. The second time. I got a young girl who I had to show and help clean with her. The third time I booked someone and 24 hours later they accepted and then cancelled so I had nobody 2 hours before the actual cleaning time.

First of all let me start by saying I had to scroll a very long ways on this feed to find anything but a 1 star review.

Travel a lot! I scheduled for a cleaning for my sons graduation and flew in a day early so they could clean the house. Right before the cleaning the cancelled. When I tried to reach out to customer service they said I cancelled, which was not the case. I was able to cancel my plan but they kept the $133 for the cleaning they never did. I contested with my credit card saying I never got the services but Handy sent all of the items to them and also told the credit card company I cancelled which was not the truth. I have since tried to log into my account to use the credit they won't refund me and I've been locked out of my account. I have contacted them twice on this and they said it's fixed but it's not and so I feel they have stolen my money. I am contacting the New York Attorney General for misconduct of funds and plan to add printed copies of the pages and pages of reviews. I will also be contacting the BBB on them. My goal after seeing all of this is the Attorney General will investigate and close down the business. They are thieves and will not provide services and then will also steal your money. I also love their generic replies to all of the posts. I emailed them again today and still no response to my locked out account.

I scheduled a cleaning with Handy today. My pro texted me at the appointment time and told me that she had driven to an address an hour away from me because my address was entered in the Handy App incorrectly. When I contacted Handy Customer Service, I was told that this was considered "a late cancelation" by me and that I would be charged the entire amount! It was not my mistake! I have had several other handy pro's come to the house with no problem. I have no idea how my address was changed in the handy app. I certainly didn't do it! So I paid $100 for service I did not receive because of a mistake THEY made!

I have used this service several times. I used the cleaning service (and did a membership for 3-4 months) that worked pretty well.
I used it for a plumber... also went great.
But here we come to the last time i used them... I needed a handyman to install ceiling lights, bathroom lights and a fan. The guy that came brought a challenged friend "to help"
It took them 2 + hours to install the fan... They actually admitted that they just watched it on YouTube to see how to do it. I had to give them pointers as to what they should be doing. Mind you i am not 'handy' at all, but i do have a brain. After 4.5 hours only half the job was done. My bathroom lights don't fully cover the hole in wall. The fan works but not the way i should, i can't change speeds. And i have no idea if they installed any of the 4 lights, yes 4 in 4.5 hours with 2 men, correctly. Are there exposed wires? Were they all grounded correctly? I don't know. But Handy doesn't actually care. They refunded me just under half of the fee. And that's it.

I signed up for a cleaning and somehow ended up on the hook for a yearly plan that it cost $99 to cancel. I talked to customer service and thought I had worked it all out, but it turns out they rolled me into another account that changes $10 a month to hold my money for future cleaning services and they allocated my $99 into the first ten month's payments for the account. It seems like the business model here is to trick customers into getting trapped in a plan that you have to pay to get out of. Even then, they don't make it easy or straight foreword. It would be one thing if I knew I signed up for a plan and then wanted out, but I used a mobile device to book the appointment (which never happened) and never saw anything about the monthly plan. If the had any integrity, they would return the money of customers who didn't use their services, but instead I am held hostage to a company that I was foolish enough to give my credit card number too.

Not even one star.

They trick you thinking that you can book a cleaning for 40$. They come in and that's done. Then you realize you've signed up to a 3 months subscription that you can only cancel by paying 100$.

The second cleaning, the lady arrived way too early and I was not home. So we agreed that she should come the next day. She said that works better for her. They charged me 170$ (which is a rip off, the usual price is 60-80$ for a 1 bedroom) and the lady cancelled the next day. Customer service said that since I rescheduled last minute I don't get refunded.

I had to pay 100$ to cancel. So in total, I paid 270$ and only got my 1 bedroom apartment cleaned up once.

Big SCAM

I booked a 6 month, monthly service on the last sunday of every month. Received confirmation of this appointment by text and email. The cleaner did NOT show up, I have called her and texted her and left a voicemail, no response. Meaning this appointment was never confirmed with their "professional". Handy doesn't have a phone number to call. I have emailed them through the app about this. The only response I received is we are sorry and here is $10 in credit. I have sent 4 call me requests on email. I have received no response, call or acknowledgement of my request at all. I was depending on this service to clean for a party. Now i am cleaning the house myself and Handy's customer service won't even apologize with a phone call. Just a template email from Christine in their customer service team. This is a horrible experience and they won't even refund my money or apologize? Extremely disappointed and HIGHLY DO NOT RECOMMEND!

Signed up for a 6 month cleaning contract. The cleaners came late and did not clean anything. They did not have any supplies and left 3hours early. Tried to get in contact with customer service emailed 7times to have someone call me. No one ever called had to reach out to customer service via Facebook just to get a response. I ended up cancelling my service with them and getting a refund. Do not use them. They have bad customer service and the people they hire to do the work are not professionals!

I came to Handy for cleaning because they handled a missed appointment for a furniture building extremely well. I signed up for cleaning services. If you agree to a longer period of time the price comes down. I chose 6 months for $125. After my second visit, I was charged $146.17. I reached out to ask why and they said it was because I had a credit on my account - fine, but I'm not paying $146 for someone to spend 2 hours cleaning my house. The customer service people told me that I was actually paying by the hour - NOT explained in the app when I signed up. So basically I paid for 8 hours of cleaning but only 4 took place. I asked for a refund of the hours not worked and was told they have a minimum of 3 hours. Customer Service suggested I select some "add on" services to round out the time. Fine, but I want a refund for those 2 hours and I want my future bookings to be made for 3 hours. I would have been perfectly happy with this solution but that's not what happened. After interacting with 5 different customer service people who did not take the time to read through the previous correspondence (except Alexa who solved the problem but her work was undone by incompetent co-workers) my time was extended to 4.5 hours and no refund was issued - this made the problem worse. I asked them to fix it and was told that I should talk to the pro after they finish the 2-hour cleaning about add ons, no refund issued and it seems pretty shady to me to have this whole system of booking add ons but wanting me to spring it on the pro after they have arrived. I don't like being misled and I don't like shady business practices. They finally refunded my money but won't let me cancel without the cancellation fee - which I should have to pay because they have wasted so much of my time - AND was told that since my booking was in the future they couldn't change it so for the rest of my bookings I will have to reach out to them to adjust the price. Are you kidding me? Don't use Handy!

I SO FREAKING Tired of complaining to the faceless "customer service" people at HANDY who never actually help me. I am about to call the ATTORNEY GENERAL for this ridiculous scam. ONCE AGAIN I have an issue. The cleaner is not here. I clicked the "call" button IN THEIR OWN APP and it was the WRONG NUMBER. I woke some poor guy up saying "you are supposed to have been here cleaning 10 minutes ago" and he had no idea what I was talking about. I rearrange my ENTIRE WEEK and WEEKEND to make time for the idiots that I am PAYING $30 and HOUR for what?!?! Where is the SERVICE? I am starting to HATE HANDY AND ALL OF SOCIAL MEDIA IS GOING TO HEAR ABOUT THIS. NO I DON'T WANT TO RESCHEDULE. I WANT MY HOUSE CLEANED NOW AND FINISHED BY 1; 00 PM AS PLANNED BECAUSE I HAVE TO LEAVE AT THAT TIME. Figure it out guys!

Handy for cleaning services is a huge SCAM. They will make you signup for a plan with a set rate and then switch the rate on you without notifying. $56/hr to clean a 980sqft apart at 4.5hrs they say. There's no way and that's way above industry standard.
I tried to keep my service if they discounted as promised to a $38/hr rate, but they would not.
Complete run around and switch and bait tactics. When asked why my cleanings were all priced different, they said it would change once its booked with someone... so again, the price changes without notice. COMPLETE SCAM and they still want to charge me $99 to cancel! I would never continue with them because who knows what the price will be next!