HalloweenCostumes

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Australia
1 review
2 helpful votes
Follow A J.
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Where's the communication?
September 29, 2022

Placed an order 2 weeks ago. Paid through PayPal. Have not seen an order confirmation or had any communication since. Tried the email and just got an automated response. Live chat doesn't load. I just want to know if I'm going to have a very disappointed boy at Halloween or some tracking info so I can feel better about the whole thing.

Date of experience: September 28, 2022
Florida
1 review
0 helpful votes
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Omg so good
September 29, 2022

I bought a pug mask and it took one day for it. To be delivered it was so good. My son loved It and I did not expect it to be so great

Date of experience: September 28, 2022
Missouri
1 review
0 helpful votes
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Fantastic Place!
September 29, 2022

Great pricing, great selections, great quality, and on time delivery! I will definitely order from them again!

Date of experience: September 28, 2022
Canada
1 review
2 helpful votes
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I ordered two costumes for my 11-month-old and my 2-year-old. The masks were so small that I could not even fit the mask for my two-year-old on my 11-month-old's head. Looked at the return policy and it included a restocking fee and paying for my own return shipping. Won't order from this place again.

Date of experience: September 24, 2022
California
1 review
0 helpful votes
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Absolutely terrible
September 23, 2022

Their sizes/measurements are completely off, and then you have to pay shipping plus 18% restocking fee to return... (and they won't even let you exchange for a larger size of the same product)... AVOID HalloweenCostumes.com!

Date of experience: September 22, 2022
Halloween C. HalloweenCostumes Rep
over a year old

Hey Matthew!

We do in fact have a re-stocking fee for returned products, but we actually have a great exchange policy. Do you have your order number for me to look at? I'd be happy to!

Thank you,
Justine
Customer Service Manager

Minnesota
1 review
6 helpful votes
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Horrible Filters
September 21, 2022

Women category has 2 filters, sexy or plus size. This is so degrading to women. What about "scary", "Disney", "marvel"… And why if I'm "plus size" would it not still be sexy?

Date of experience: September 21, 2022
Canada
1 review
0 helpful votes
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Size way to small
September 20, 2022

I bought a plague doctor costume and measured it for a long time and when it came it was way to small so just orde it a few sizes bigger next time

Date of experience: September 20, 2022
Kentucky
2 reviews
3 helpful votes
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Good luck with making a return
September 16, 2022

I ordered a costume that didn't fit right. I requested a return and was given a return label in which I was to pay for shipping. Seemed easy until postal services says it isn't a real address and won't accept. I contact the company and their answer was to tell me a higher up said it was fine. Wow, thanks for the help. Make sure you know what size you are buying or just buy from amazon so you can actually return or exchange.

Date of experience: September 16, 2022
Halloween C. HalloweenCostumes Rep
over a year old

Hey Angel! I'm sorry that happened, if you have your order number I can definitely look into this for you.

Thank you,
Justine
Customer Service Manager
HalloweenCostumes.com

Florida
1 review
1 helpful vote
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Plus Brainy Babe
September 14, 2022

Size too BIG! I got the one that was 3 inches smaller than my chest and it was very big on me. Plus the zipper would not go up or down. Very disappointed after spending $80.

Date of experience: September 14, 2022
Canada
1 review
1 helpful vote
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Horrible return Policy, and Costumes
September 14, 2022

We bought a costume that ended up being a size too small and after returning it through the mail, we ended up losing money and not having a costume, as they only refund the product and After reaching out they refunded the shipping as well

Date of experience: September 14, 2022
Halloween C. HalloweenCostumes Rep
over a year old

Hey Joshua!

Do you happen to have your order number so I can look into this for you? I'd be happy to!

Thank you,
Justine
Customer Service Manager
HalloweenCostumes.com

Maine
1 review
1 helpful vote
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Scammers
September 12, 2022

Ordered from them on Wednesday the seventh, paid a ton of extra shipping literally $40 extra shipping, so it would get there on Friday for my son's birthday. Received no tracking at all, and here we are today on the 11th or 12th, I emailed them yesterday and they are lying to me and saying that oh I'm so sorry, it must've been lost in transit and I will send your order out again right now. How could it be lost in transit if I've never received a tracking number? I spent over $130 with these people and all I'm seeing is bad reviews like this. I will be reporting to the Better Business Bureau or whichever service I am able to report to because they are 100% rip off artists.

Date of experience: September 12, 2022
Australia
1 review
5 helpful votes
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I thought 5 weeks was plenty of time to get the item delivered. I would never had purchased it had I known it's not Australian and that the items are sent from OS. I would have gone through Costume Box or Smiffys which is what I usually do. They take 2 weeks max. Unfortunately I was tricked by the '. com.au" on the end of website address. Tracking link provided has never worked. I contacted live chat- it's been in Sydney for a week. They aren't able to track it. Looks like I'll be ducking to the costume shop for my daughters book week costume this year. $70 wasted.

Date of experience: August 16, 2022
Israel
1 review
2 helpful votes
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Ice Cream Cone Toddler Costume
June 16, 2022

I ordered the ice cream cone toddler costume. My daughter said she wanted that costume as soon as she saw the picture. The fabric feels so soft and nice and the quality is excellent. Got a 2T for a skinny 3-year-old and it fit perfectly. We got some amazing pictures! I am extremely happy with this purchase.

Date of experience: June 15, 2022
Canada
2 reviews
2 helpful votes
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Cheaply. Made. Costumes
June 10, 2022

Bought a stitch costume and within 30 mins it had torn under the arms. These costumes are made with cheap material and sold at a higher cost then most stores. Had this costume only for a few days and was told no refunds or exchanges if the costumes has been put on. Don't spend your money here you will regret it.

Date of experience: June 10, 2022
France
1 review
0 helpful votes
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Great site
June 2, 2022

Great site with a lot of choices and beautiful costumes! The shipping is really fast and the prices are really good for the quality of the costumes

Date of experience: June 2, 2022
Kentucky
1 review
0 helpful votes
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Perfect
June 2, 2022

The hot pink suit was even better than we imagined! Measurements were spot on, crazy quick shipping, comfortable, and very affordable. It was absolutely perfect for what we needed!

Date of experience: June 1, 2022
Florida
1 review
1 helpful vote
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Dorothy Dress & Shoes
May 26, 2022

That Dorothy dresses I bought for my three granddaughters are gorgeous & authentic along with the red sequin heels, I am sure they will love them!

Date of experience: May 25, 2022
Indiana
1 review
1 helpful vote
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Great website
May 25, 2022

One of the best costume sites I have ordered from! Plenty of unique items, and all of them have great prices

Date of experience: May 25, 2022
Australia
1 review
0 helpful votes
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Measurements ridiculous
May 12, 2022

Measured myself for a costume - the product that has arrived is literally three sizes too big... just in time to be unable to change. Now I get to enjoy a refund process that doesn't refund you your full payment! Thanks so much!

Date of experience: May 11, 2022
Kentucky
1 review
0 helpful votes
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Great experience!
May 6, 2022

I had ordered a prop for my cosplay, and I was extremely happy with it! My product came very fast, and in great condition. Plus, the website looks fun :D

Date of experience: May 5, 2022

From the business

  • (507) 386-8388
  • North Mankato, MINNESOTA, United States
  • Founded in 2002