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Placed an order 2 weeks ago. Paid through PayPal. Have not seen an order confirmation or had any communication since. Tried the email and just got an automated response. Live chat doesn't load. I just want to know if I'm going to have a very disappointed boy at Halloween or some tracking info so I can feel better about the whole thing.
I bought a pug mask and it took one day for it. To be delivered it was so good. My son loved It and I did not expect it to be so great
Great pricing, great selections, great quality, and on time delivery! I will definitely order from them again!
I ordered two costumes for my 11-month-old and my 2-year-old. The masks were so small that I could not even fit the mask for my two-year-old on my 11-month-old's head. Looked at the return policy and it included a restocking fee and paying for my own return shipping. Won't order from this place again.
Their sizes/measurements are completely off, and then you have to pay shipping plus 18% restocking fee to return... (and they won't even let you exchange for a larger size of the same product)... AVOID HalloweenCostumes.com!
Women category has 2 filters, sexy or plus size. This is so degrading to women. What about "scary", "Disney", "marvel"… And why if I'm "plus size" would it not still be sexy?
I bought a plague doctor costume and measured it for a long time and when it came it was way to small so just orde it a few sizes bigger next time
I ordered a costume that didn't fit right. I requested a return and was given a return label in which I was to pay for shipping. Seemed easy until postal services says it isn't a real address and won't accept. I contact the company and their answer was to tell me a higher up said it was fine. Wow, thanks for the help. Make sure you know what size you are buying or just buy from amazon so you can actually return or exchange.
Hey Angel! I'm sorry that happened, if you have your order number I can definitely look into this for you.
Thank you,
Justine
Customer Service Manager
HalloweenCostumes.com
Size too BIG! I got the one that was 3 inches smaller than my chest and it was very big on me. Plus the zipper would not go up or down. Very disappointed after spending $80.
We bought a costume that ended up being a size too small and after returning it through the mail, we ended up losing money and not having a costume, as they only refund the product and After reaching out they refunded the shipping as well
Hey Joshua!
Do you happen to have your order number so I can look into this for you? I'd be happy to!
Thank you,
Justine
Customer Service Manager
HalloweenCostumes.com
Ordered from them on Wednesday the seventh, paid a ton of extra shipping literally $40 extra shipping, so it would get there on Friday for my son's birthday. Received no tracking at all, and here we are today on the 11th or 12th, I emailed them yesterday and they are lying to me and saying that oh I'm so sorry, it must've been lost in transit and I will send your order out again right now. How could it be lost in transit if I've never received a tracking number? I spent over $130 with these people and all I'm seeing is bad reviews like this. I will be reporting to the Better Business Bureau or whichever service I am able to report to because they are 100% rip off artists.
I thought 5 weeks was plenty of time to get the item delivered. I would never had purchased it had I known it's not Australian and that the items are sent from OS. I would have gone through Costume Box or Smiffys which is what I usually do. They take 2 weeks max. Unfortunately I was tricked by the '. com.au" on the end of website address. Tracking link provided has never worked. I contacted live chat- it's been in Sydney for a week. They aren't able to track it. Looks like I'll be ducking to the costume shop for my daughters book week costume this year. $70 wasted.
I ordered the ice cream cone toddler costume. My daughter said she wanted that costume as soon as she saw the picture. The fabric feels so soft and nice and the quality is excellent. Got a 2T for a skinny 3-year-old and it fit perfectly. We got some amazing pictures! I am extremely happy with this purchase.
Bought a stitch costume and within 30 mins it had torn under the arms. These costumes are made with cheap material and sold at a higher cost then most stores. Had this costume only for a few days and was told no refunds or exchanges if the costumes has been put on. Don't spend your money here you will regret it.
Great site with a lot of choices and beautiful costumes! The shipping is really fast and the prices are really good for the quality of the costumes
The hot pink suit was even better than we imagined! Measurements were spot on, crazy quick shipping, comfortable, and very affordable. It was absolutely perfect for what we needed!
That Dorothy dresses I bought for my three granddaughters are gorgeous & authentic along with the red sequin heels, I am sure they will love them!
One of the best costume sites I have ordered from! Plenty of unique items, and all of them have great prices
Measured myself for a costume - the product that has arrived is literally three sizes too big... just in time to be unable to change. Now I get to enjoy a refund process that doesn't refund you your full payment! Thanks so much!
I had ordered a prop for my cosplay, and I was extremely happy with it! My product came very fast, and in great condition. Plus, the website looks fun :D
Hey Matthew!
We do in fact have a re-stocking fee for returned products, but we actually have a great exchange policy. Do you have your order number for me to look at? I'd be happy to!
Thank you,
Justine
Customer Service Manager