HalloweenCostumes

Purchased and paid for on 10/10, paid for faster shipping. Zero confirmation email. Zero response back from customer support email. Live chat doesn't load. And physically calling had me on hold at "customer #108" for about 1 hour before I gave up. I will be attempting to get my money back through my bank.

I have order online all my Costumes and here it's been the BEST OPTION I have tried. Highly recommended

I haven't shopped in an actual store for costumes in years! I always go to halloweencostumes.com. They have size charts that help you not get the wrong size and great products! They make their costume's differently and I love them.

Claimed my costumes would be here on a certain day, paid for priority shipping. When they weren't, i checked, and they were still processing. I then talked to consultant. They were "unavaliable" even though I was allowed to choose them and they had no trouble charging me. Representative had no knowledge of when they would be in stock.
Illegitimate company.
Don't buy from here.

I ordered some costumes online from this site. I specifically searched for companies in AU so I knew it could arrive by Halloween. I could see that it said it was shipping from qld and yet I still had to pay over $40 to get it to me before Halloween with three weeks to go. No where in aus charges $40 + to ship even express. Then when I got the costume I'd paid $80 for it was terrible quality. I processed a return only to be sent a packing slip with a returns address to Minnesota in the USA. I had to pay another $47 to send it back. I'm $160 out of pocket with no costume for Halloween. Not impressed at all. Would not recommend! So dodgy!

*I WILL UPDATE WHEN I ACTUALLY GET MY ORDER**

*Heres somewhat of an update*
I spoke with a rep today (10/13/22) and now my costume won't ship until Monday (10/17/22). I was told i had 2 options, just wait for the costume to be sent "eventually" or cancel the order all together(being plus size costumes this was my only option) It'll be 2 weeks after my original order was placed for it to even be shipped. I asked if other people had the problems I was having. They told me that my order was the only one (highly doubt that). My original order was completely refunded according to them although I have yet to see the money. They also refunded me for the 1 day shipping on my 2nd order (they paid for it to begin with but ok?). I am absolutely APPALLED that this company is still in business. I originally ordered 12 days before my costume party and paid for express shipping, I still can't even get my costume with 1 day shipping. ABSOLUTELY HORRENDOUS

I ordered a Harry Potter robe with multiple accessories on 10/4/22 with 2-day shipping. I never received my order and have been in contact with reps since 10/7/22. From 10/7-10/10 I was told my order was just pushed back and that it would be sent out by the end of each day. On 10/10 I was finally told 1 one of my items was out of stock, did not have a restock date and would have to be taken off so my order could ship. I agreed to take the item off as long as I had confirmation of the refund and that my order would then ship out the same day. I never received an email about the item refund, so I contacted customer service again on 10/11. I was then told the item was in stock, but my order had been pushed again but assured me the order would be shipped out that day. 10/12 I contacted them again since I still had no tracking number, I was first told the item was in stock, but my order had been delayed again. I urged the rep to check again since I was being told multiple different things, upon further investigation the item was out of stock but was not removed from my order like I was told it was going to be. The item could not be taken off like the previous rep said it would be, since I went through a 3rd party to pay (Sezzle). The rep told me the only way I could get my order soon was to cancel my 1st order and rebuy everything. I currently have not seen a refund for my 1st order. I am only giving 2 stars because HalloweenCostumes did pay for 1 day shipping for the 2nd order, and they refunded me for $14.99 for 2-day shipping on the 1st order. Every day I contacted them, the reps told me they would have to speak with their team leaders, I know October is a very busy time for this company but with my experience, it feels like no one talks to each other. The constant miscommunication and the failure of my order never being shipped out has left me never wanting to buy from this company again.

Ordered a costume and the sizing was completely off, several sizes too small for my child. They don't do simple exchanges. Charge 18% restocking fee, yet claim to be a small business. Long hold times (55 customers ahead of me when I called). The person over chat couldn't help me, told me I had to call. Called and there was a 55 person wait. The lady told me she would provide "fun bucks" in my account to cover the restocking, which didn't happen. This place is dishonest and a complete waste of time and money. Do not order from here.

My go to for costumes! Great selection good prices and fast shipping! I shop here whenever I need a costume!

We bought three costumes and everything was great. Fast delivery, extremely well made with great fabrics. The size chart was very helpful and extremely accurate. Will definitely buy again from them. Great job, service and communication.

I ordered 2 Harry Potter Adult Gryffindor Robe Costumes, they fit great, the fabric is amazing and well finished!
Customer service was very nice and helpful.
100 % recommend!

Fits perfect size x large 15-16. My son loves it. Wore it to a rain forest day at school. This is our 2nd time we have used this company, We will be back.

I've ordered two costumes over the past year, two separate occasions, and have been impressed both times by the shipping speed, quality for the price, selection, and durability of the costumes. Will continue to be my go-to.

Bought costume and decorations. All excellent. Great customer service. Will be getting more decorations

Excellent quality plus size costumes, great prices and fast shipping. Thick plush material. Will def shop again!

Were shipped but got lost in the mail, I had to contact THEM they did not contact ME... then lied and said they were shipping out replacements... I looked online and the shoes in my size were sold out! How could they be reshipping them? Then I called again, do you think they will contact you when they f-up? No, but they will gaslight you into thinking it's your fault! They wanted to still send me the cape, a month after I ordered it, and I am supposed to be stupid a third time? Hell naw! Told them off but I AM RUDE... lol incompetent thieves and liars OH MY!

The costume I purchase is missing items. Upon checking their return policy I would need to pay shipping plus an 18% restocking fee which is fine if it was change of mind but it was missing items. Why should the customer have to pay for anything if it's faulty.

I'm extremely satisfied with the customer service I received at Halloweencostumes.com. I needed to make an exchange, and the representative was quick to make it happen. She was very friendly and professional. I got my exchange shortly after I placed it. Now my son is ready for Halloween!

I had a raggedy Ann costume picked out and in my cart since the beginning of September. The price went up. It is now $50. I might as well buy a more detailed quality costume from Etsy with that price.

I ordered the Beetlejuice blazer, which is absolutely amazing and mostly excellent quality. The one I received however, had a pink stain on it as soon as I received it. I started a return for it, and the CS rep I was working with through the chat function of their site was very helpful, Jessica B. She helped me through the entire return process, which at first seemed pretty painless. It's no Amazon return, and I had never bought anything from this site before, but initially it went well. Until the end - I paid for priority shipping to receive the blazer initially. In my opinion since I received a damaged product, I should have been able to do a straight across even exchange and not have been out any addtional money. That however, was not the case. After spending well over an hour in a chat box with this woman, she informed me she could not credit the shipping and that I would have to call the customer service line. I do not have any more time to waste on this, so I am leaving my experience to hopefully deter others from buying from this site and experiencing the same frustrations I am currently dealing with.