HalloweenCostumes

I purchased a costume through Amazon from this company and 1 day after receiving the product I received a recall email. I immediately returned (still in the package as it was unopened) and had to pay shipping charges to their location in Vaughan, Ontario. This was over a month ago. I have yet to receive my refund or any decent feedback after communicating with Amazon and their CSR's MULTIPLE times. I will NEVER buy from this place again and I would recommend that you don't either.

I received my order and was quite disappointed to see that the costume had clearly been worn by someone else. There was hair hanging off of it and it had clearly been repackaged. I contacted customer service and they assured me that this must have been a one off mistake and they would send me a new costume in new packaging. The second package arrived and yet again I received another costume that had been repackaged. I contacted customer service and they offered a full refund only after I had to argue with them. First they said it was outside of the return window of my first shipment and then another excuse. It was only after I said I would do a chargeback multiple times during the conversation if they weren't willing to help me that they agreed to a full refund after I returned the costumes. I shipped the costumes and checked on October 26th if I had been issued a refund. Sure enough, no refund yet. I contacted customer service to ask for an update and they told me a refund had been issued on October 1st. I asked them to send me an email stating that so I could follow up regarding why the refund had not been processed on my end. They then said they were busy processing returns and I would get my refund soon, which contradicted what they told me before. This whole process has been a pain and I've learned my lesson not to order from companies like this again. Amazon and the big box stores are so much easier to deal with and you are more likely to get a new product when you pay for it. Also, when they ended the conversation they just said, "bottom line, you'll get your money soon." I was quite shocked and responded again. They just said they had nothing more to say. I think their customer service says a lot about the company and what to expect when you make a purchase.

I originally ordered 2 costumes and then decided I wanted to cancel it because I didn't want one anymore. I emailed customer service and received a reply less than 10 minutes later that I had been fully refunded. I then bought another costume and it came 3 days earlier than intended which was awesome! The costume was perfect, the exact size I wanted, very good quality, and at such a good price. I was so impressed with customer service and so impressed with the quality and prices of the costumes. I'm really not sure why people haven't been rating it higher. You should definitely purchase off this website!

When shopping for a child they should be more understanding that sometimes it is hard to get the right size on the first try, every child is different and having to pay for the return and restocking fee as well as having to wait 2-4 weeks for the refund if they even approve the refund is a joke. I will not be recommending this company or ever buying from them again. Had to give one star in order to right this review but they are not even worth one star!

I pre ordered a witch costume for my daughter in early September. At the time the expected ship date was Sept 20th. September 20th passes and I still have no news about the costume. I call customer service only to find out it has new expected shipping date for October 16th. October 16th passes and I call Oct 21st. Customer service checks the status and tells me the new expected shipping date is October 25th. Now the costume will arrive after Halloween because my shipping method was standard shipping. They offer expedited shipping to me at my OWN charge. They didn't want to offer free expedited shipping for the inconvenience they have caused me. It was clearly not.my fault I ordered well in advance to avoid this problem.
Thank you to costumes. Com for ALMOST ruining my daughters Halloween!

Most atrocious customer service I have seen in a long time. Customer service informed me I could not cancel an order I placed 3 hours prior because it had shipped. I would have to return the order and pay $14 + 20% restocking fee, which on top of the initial shipping would out value the costume. I explained it had not shipped yet it still sat in a "processing status" to which the agent told me e-mail notification where more accurate and I should have one that says it shipped, I did not. Refreshed their online tracking again, still shows "processing" I advised the agent, who that changed my order to shipped 10-15 minutes into our conversation. I asked for the tracking information, which showed only label created, it had not been scanned into possession by the courier.
They said the order was processed and shipped already, conveniently with a time stamp DURING my conversation asking to cancel. They advised after it shipped it could not be canceled after. So, in effect, their cancelation policy is bogus and non-existent. Based on other reviews it appears they play sneaky games to make a buck in lots of ways. No real intent to please anyone or correct a situation.

Plus Size Dark Red Riding Hood Costume

- October 9,2021

Height: 5'3 Weight: 240 Size: 3X

In everyday clothing, I wear 2x top and 1x bottoms - so I played it safe and bought a 3x. So happy I did! I fits just like I would want it too. I can adjust the top so that I'm covered the way I'd like to be, and the hips are just lose enough to be flowing. The cape is perfect too. I'm very pleased with the fit and the quality. I'll be able to wear this again, easily. Highly recommend this costume.

CHEATING!

This is my very first order. I ordered at 6.20pm October 22nd 2021. I Cancel at 10.20pm but they said the item already shipped? I said I have not received the shipping confirmation email. Then they send me a shipping confirmation email in the next 5 mins.
The weirdest part is when I check the tracking number provided, they said LABEL CREATE AT 5.40PM?!
They ask me to make a return when the items arrived and of course pay for the shipping fee again (15$ To buy it, 15$ for return it)
DISGUSTING!
Once you place an order, they will never give you a chance to get your money back!

So I was late to the Halloween shopping and I was having a hard time finding a costume to match a mask and tail I already owned. After searching and searching I found HalloweenCostumes.com and found what I was looking for. After checking out the sizing information for the suit I wanted I decided to order a size smaller than I normally would. I'm glad I did because the sizes listed on the website were spot on. I'm a heavy guy but the suit is quite roomy. I ordered on Sunday and got it by Wednesday after paying $9.99 shipping. I was skeptical after reading a lot of the reviews but for me I got a quality product with plenty of time left before Halloween. Thanks!

As a tall curvy girl, this company has the widest range of sizes and options for both men and women. I am happy with my previous purchases and would definitely buy from them again! Thanks for carrying trending, not just sexy, options for the plus size community.

Ordered 3 costumes for my kids and wished I had read the reviews before ordering. All three of them need modifications for them to be wearable.

My sons panda costume had the gloves stitched together so he cannot put his hands in them. Going to have to try and rip them apart with my seam ripper. We ordered him a size (L, 14) and it is not accurate to what we received. It is a good 6" short on him.

My other son has Spider-Man and the face mask eye holes are on his forehead making it unwearable! Now have to purchase a separate mask for him to wear.

My daughter's princess peach is the worst of them all. Completely see through, cheaply made and already falling apart straight out of the package. Hers was the priciest out of the three $81.99, and after seeing it wouldn't pay more than $20.00 for it. She loves dressing up, so this would have been utilized for dress up play after Halloween, I doubt it'll even last the night. SO FRUSTRATED.

Don't waste your money.

I ordered a costume, paid for shipping to get it here on time and when I opened it I paid almost $50 for a beanie. Not even close to what I ordered. Do not waste your time with this trash site. Inserted what I ordered vs what I got LOL

Their costumes are awesome! Great prices and the quality of the costumes are great too. I had a problem with one accessory arriving broken, but customer service quickly took care of that! No questions, just sent me another one! I highly recommend this company!

Got a completely wrong product- and XL 80's track costume, which I'm sure is not a high seller. My original order is a toddler's costume. Called to have them correct the issue and they are giving me THREE days to return the product or they will charge me for it. Such a clever way to sell items that otherwise wouldn't be selling.
Also, poor customer service seeing as how I have to print this thing out, provide packaging, waste my time for their mistake with no discount. They are using standard shipping for the correct item as well.

Customer service informed me I could not cancel an order I placed 4 hours prior because it was being picked at the warehouse. I would have to return the order and would not wave the restocking fee. They said the order was processed 10 minutes after it was placed and could not be canceled after. So, in effect, their cancelation policy is bogus and non-existent.

Absolutely rubbish order a pennywise costume from them they sent the wrong size and I tried to email them about it which they didn't reply had to live chat the at 5am just to get answer to which they said they only sell one size which is bull because the website still have other sizes then said it was my fault. And to get a refund they take an 18% restocking fee or can get store credit but they don't even send the right time so why would I want anything else from them.

Purchased costume which took about a month to get here. Costume wrong size so was unusable. Whilst they did offer a refund they only gave me a week to return to USA plus I had to pay return postage. Just ridiculous. Won't be using this company again.

Avoid HalloweenCostumes.com. As a first-time customer, I wanted to try this company's line of costumes and ordered several. Their costumes are poorly made, the accessory pieces do not look quality/authentic, and it is not remotely worth the price, especially the higher-end costumes.

Worse, HalloweenCostumes.com return policies and customer service are deceptive and dishonest.
First, check out the return policy. They will not refund your purchase. You can only get store credit (FunBucks) or a significantly reduced cash refund (after an 18% restocking fee).

My actual experience was even worse. I made a large, multi-costume $935.00 order #******* (my first) and promptly returned a portion of that order for a FunBucks store credit of $389.57 on November 20,2020. Without any notice or explanation my credit was "adjusted " down by $189.63 on Dec 11,2020. Everything I returned was complete, unworn, and in original packaging. When I inquired, HalloweenCostumes. Com claimed a cheap chest piece on one costume was missing and that justified denying credit on the entire costume (coincidentally, the most expensive costume). That is simply false, as all pieces (including that cheap accessory) were returned in original package. Multiple emails to the company were disregarded and met with a cursory reply that the company will do nothing to restore the $189.63 credit, or any portion thereof (which would still be stuck in store credit FunBucks). I an age of online shopping (and returns), I have never experienced or imagined such poor policies and customer service. I have also never written or published a negative review about any company. This is a first for me, but my experience suggests buyers should avoid this company and work with companies with normal return and customer service policies.

I ordered two costumes at the end of November so that they would make it in time for Christmas. The websiet appeared to be based in Australia so that shouldn't have been an issue given the quoted 3-10 business days delivery. I'm now sitting at 15 business days since and teh tracking information hasn't updated since 2 days after the package shipped from the USA! Needless to say, it won't arrive in time for Christmas and the Customert Service was unwilling to do anything more than apologise for the inconvenience. Don't order from this site!