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High quality costumes. Arrived fast. Highly recommended!
Well packed, beautiful costumes. Sizes are larger - take in notice when order is made.
Great selection, especially for funko pop collectors and dragon ball costumes! Personally I got a Funko and I'm in Canada. Came in perfect condition and shipping is very fairly priced!
Cool design. Very good quality. Super fast delivery, I recommend it, this is my third costume from the store
Perfect costume! Great quality of the fabric and the accessories. Fits perfectly. I recommend this one
They sent me the wrong costume. Their sizes don't match. Everyone is confused at the company. I have spent hours trying to clean up their mess. I will never order a costume from them again.
I highly recommend this company. The costume shipped and delivered timely. Customer service very easy to deal with and exchange was easy, speedy process. I will definitely order again and tell all my friends.
Excellent quality masks, the new props being made in house look amazing. Customer service has been great - you can actually talk to a person when you call and don't have to wait 10 years to get ahold of someone with questions on your order. Good variety of products.
Product arrived in a timely manner & as described. Purchased for my teenage son, he was very happy with the look & fit.
Ordered the Cute Devil costume for my girl. Great quality and good value for money.
Fast international delivery.
Will buy there again!
This store is a great place for my Morris Picture Studios to shop for all my props and costumes, I bought a severed fake arm that looks so realistic you would think it was real, this is a great place to shop for all your Halloween supplies.
Terrific personal customer service reps are available to answer your questions in a friendly knowledgable manner. I am so glad that when I call these folks I am not caught in an endless loop of computer prompted questions which 95% of the time end up with me being put on an endless hold (with/or without elevator music) and then a mysterious "disconnect" occurs.
Thank goodness this company still values there "human" connection. I think if other company's followed their example the world would be a better place. I applaud them!
Their products are of high quality and at a good price. I've only got good things to say about HalloweenCostumes.com
I also get a kick out of their humorous product descriptions. Someone there knows you can be professional and funny at the same time. As Jessica Rabbit said "He makes me Laugh"!
Customer service was fast, helpful, and friendly. After my order, they accidentally sent the wrong item, however upon talking to a representative, they were able to instantly offer a refund for the issue. Would be 5 stars if I got the correct item the first time but still a good experience despite this issue as it was resolved quickly.
This costume was a horny drunk purchase. I didn't see the crappy reviews until after I paid. It came 4 days late which sucks because I paid so much for shipping. But the costume was great. Exactly what I wanted. We had about of fun last night.
This is the absolute worst company. I am pretty sure they only hire idiots who are unable to fulfill simple tasks. They sent me the complete wrong costume and then failed to tell me that i needed to return the product THEY MESSED UP AND SENT and then proceeded to charge me for these costumes MONTHS later? The manager janette or whatever doesn't know how to do her job or how to offerer proper customer service. You'd think that since THEY were the ones who messed up my order they would just take responsibility. Save yourself the grief and order your costumes from amazon at least they know how to offer customer service
Hey guys don't order anything from this scam site especially if in Australia. I was scammed by them!
When I ordered my costume I thought I was on the Canadian site, because they do not make it clear. They charged me American price, and when emailed them they just made it sound like I was the one at fault.
Well, every other website that has USD And CAD state it clearly. They charged me an extra 30 dollars on top of the price shown in the pic.
After my conversation I received a phone call with them calling me a $#*!.
DO NOT USE THIS COMPANY they are harassing me to this day and the number can not be traced.
Absolutely worst online shop i have ever come across!
Ordered on 08/10/21 and its 17/11/21 and i still dont have it!
After numerous emails its just a joke- worst customer service.
I never received my costume and when I tried to contact customer service they never responded to my emails finally when I contact them by phone the team lead was very unprofessional and rude and basically called me a liar Insinuating that i call lots of places and tell them that I don't receive my packages. They refused to give me a refund or re-ship the item. This is the most unprofessional place I've ever ordered from and will never order again
Ordered from their AU website - parcel came and it was awful quality and the sizing was wrong. Tried to return and noticed there was a 20% restocking fee? Never seen that before. Then printed the packing slip - and the returns label was USA and they have no system in place with a postal carrier so you have to organise it yourself - meaning high postage fees.
Overall the product was terrible quality, whole experience has been awful. Would not recommend wasting your money - overpriced and basically non refundable.
Rude customer service reps. They ship merchandise not as described. Poorly manufactured. And when you want to return the item as not as described, you have to pay for return shipping *AND* pay a 18% return stocking fee.
Very demeaning as to why we didn't report the problem when the package was delivered at 10:32am when people actually have to punch a clock and work for a living.
Good morning Jennifer,
I'm so sorry you had this experience, are you able to share with me your order number so that I can look into this for you? I hope to hear from you soon!
Thank you,
Justine
Customer Service Manager