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Halara

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Halara Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.

This summary is generated by AI, based on text from customer reviews

service
609
value
142
shipping
154
returns
119
quality
429
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Instant Feedback

34,519 reviews

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Virginia
1 review
0 helpful votes
Follow Minna H.
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Item was good quality fast shipping would recommend.

Date of experience: July 21, 2021
Minnesota
1 review
0 helpful votes
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Not what I expected, looks different in advertisment.

Date of experience: July 21, 2021
New York
1 review
0 helpful votes
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Great quality items. Some pieces ran a little small. Shipping was quick

Date of experience: July 21, 2021
Illinois
1 review
0 helpful votes
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I love these dresses!
July 21, 2021

I love these dresses! They're supportive in all the right areas and COMFORTABLE! I love the variety so that you don't just have to wear the same design as everyone else. I would highly recommend these to anyone looking for a quality athletic dress.

Date of experience: July 21, 2021
Texas
1 review
0 helpful votes
Follow Madalyn E.
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It took forever and was hard to track the shipment but I liked the sports bra I bought. It was good material and true to size. The dress ran a little small.

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 21, 2021
Johnny L. — Halara Rep
over a year old

Hi Madalyn, sorry to hear about your negative experience regarding shipping time and product. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!

Washington
1 review
0 helpful votes
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I was a little hesitant to order, but so glad I did. I ordered two and love them. Will definitely order again.

Date of experience: July 21, 2021
Florida
1 review
0 helpful votes
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Love the fit
July 21, 2021

Love the fit. Easy to move in and still feel confident that all is in place

Date of experience: July 21, 2021
Massachusetts
2 reviews
0 helpful votes
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I liked my items. Everything was as expected. Clothing fit well and quality was great.

Date of experience: July 21, 2021
Guam
1 review
0 helpful votes
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It is very comfortable to wear and I like not having to worry about my dress or skirt exposing underneath while I'm enjoying outdoor activities.

Date of experience: July 21, 2021
Canada
1 review
0 helpful votes
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It was great thank you very much
July 21, 2021

It was great thank you very much. Greatly appreciated!

Date of experience: July 20, 2021
Michigan
1 review
0 helpful votes
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The first dress size I ordered was too small and I got sent a new one no problem! Great customer service!

Date of experience: July 20, 2021
Wyoming
1 review
0 helpful votes
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Long shipping, short torso dresses. Couldn't fully return them when they didn't fit but they gave me a credit

Date of experience: July 20, 2021
Illinois
1 review
0 helpful votes
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The shopping was fine but the shipping was completely wrong. It came over a month later which was then too late for what I ordered the skirts for.

Halara attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 20, 2021
Johnny L. — Halara Rep
over a year old

Hi Sabrina, sorry to hear about your negative experience regarding shipping time. We’ve connected with you via email in an effort to earn your business and gain your trust. Please check your inbox, or maybe even your spam folder. Thanks!

Canada
1 review
0 helpful votes
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I just wish i had more delivery updates to check in om etc. but other than that i'm way more than satisfied! Thank you!

Date of experience: July 20, 2021
New York
1 review
0 helpful votes
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Loved the customer service
July 20, 2021

Loved the customer service. They are prompt and very helpful.

Date of experience: July 20, 2021
Washington
1 review
0 helpful votes
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Very good!
July 20, 2021

Very good! I don't love the spinning wheel coupon kinda makes it seem like a scam website

Date of experience: July 20, 2021
Texas
1 review
0 helpful votes
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Took a bit long to arrive but I'm over all satisfied.

Date of experience: July 20, 2021
Michigan
1 review
0 helpful votes
Follow Sherlyn N.
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Love the dress and will buy another
Shipping was much better than expected

Date of experience: July 20, 2021
New Jersey
1 review
0 helpful votes
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Definitely didn't expect the dresses I bought to be as cute as they looked in the ads, but I was not disappointed! Super comfy and cute- love that they have pockets and shorts built right in.

Date of experience: July 20, 2021
Illinois
1 review
0 helpful votes
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Clothes ran very small, could not wear, no return info

Date of experience: July 20, 2021

From the business

Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.

Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the bes...


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