GuruAidReviews 1,352

After problems with my computer system Kaspersky's Guruaid technical team quickly resolved all the problems. They were very polite and took over my computer remotely and explained exactly what they were doing at every step which gave me a great deal of confidence in there expertise. Well done the technical team best regards Paul Wass.

Prasad Shetty was extremely helpful, patient and all round clever chap.He helped me repair my computer to an excellent condition.

Well what can i say apart from what i have said before Guru Aid are very helful do what they say. Don't believe what people say they are not scam merchants they do the job that they say they do, they have cleaned and clarified any problems on my computer and also my husband in total their service is excellent and would recommend them to everyone. They are very professional and even though it may take up to 4 hours to work on your computer you can sit back and watch the professionals do the work right in front of your eyes and if you feel uncomfortable you can disconnect at any time without worrying, they will only do the job you are asking them to do total satisfaction 5 stars all the way.

Extremely annoyed at the service I received by Ashref Khan. He was not giving me the time to speak. He was speaking over myself. Would not give me a refund for the auto enrolment for £59.99 unless I paid £50 for his service. Then, what is the point? I could have got it fixed for free then call back to get a different macaffee program. All I wanted at the end of the call was a refund for that automatic charge then use a different program afterwards. Due to the poor customer service, I will never re-use a Macaffee product! He was also unable to give me an Macaffee phone or e-mail. As a third party system, surely you have Macaffee's contact details. Otherwise, how do you contact them? Unacceptable! Was a costumer for 2 years, I will never renew again. Luckly, I spoke to Jane from Macaffee who was then listening to my request and efficiently made a refund.

What more can I say than Thank You to you and your team, for fixing my problem in double quick time I will be in touch in January for a further update.

Robert Fosterjohn

Milan was excellent at completing the task assigned to be fixed. I have been very happy with Guruaid service and attention my problems assigned to them. Keep up the good work.

A serious problem taken seriously and resolved with great patience and professionalism

I always get very reliable help from Guraid. This session and other sessions have always resolved my problems to my satisfaction.

Mr. Prasad Shetty from GuruAid was wonderful. He was very efficient, kind and extremely patient. He resolved all my problems with knowledge and kindness. Thank you Mr. Shetty :)

I found these guys very helpful and very patient with my and spent a whole day "servicing" my computer. I paid a year's subscription in August but forgot to ask them for remote access in September.

I have this morning sent my phone number and details to them for help as my computer keeps freezing so I will update this later to let you know if they have contacted me to uphold their end of the contract.

The guru team are all very helpfull and take the time to resolve my PC problems with there experts, it was just a shame it took so long

The experience is never fun when your computer isn't working, but it was resolved to my satisfaction