GuruAidReviews 1,352

I am very pleased with the two men who worked on my computer today. Both men were very knowledgable and did a great job on my computer I plan to continue using your company.

This is the Finest service that I have found in the computer world, Very professional and extremely devoted to doing only the Best for thier customers! They rate more than 5 stars They should get a 10!

I subscribed for one yr, then asked me to extend a yr for a lower rate which I did. I then asked to clean my system and a tech scrubbed my act data base with 12 yrs activity. I canceled the 2nd yr and was given a full refund. I resubscribed for one year. I had to pay a higher price as i was a few days late rensaewing. I have since read complaints online and decided to cancel. I have had the New sys since August. I was told if we were just a few days they would give a full refund. We are 9 days past the 30 day refund and have to pay $120.00 to cancel. I paid $179.99 in August and the only refund I get is $59.99. I had difficulty understanding their staff and had to wait up to one hour to service completed that I think could have been done on half the time. This is a common complaint of other users.

I had a new desk top that through my own lack of skills I had really messed up. I thought I was calling McAfee, but got GuruAid. When I realized they were going to try to sell me something I became skeptical and almost hung up. If I knew more about computers I'm sure I may have been able to dig my way out, but I don't, so I stayed with them. The technicians were very patient and worked for 4 hours and now my computer is faster and better than when I hooked it up. Time will tell, but if they perform as they say, it's worth $10.00 a month to not worry about software issues. I have read the negative reviews and will be watchful, but so far I'm very happy with the service I received.

IF I DIDN'T KNOW OTHERWISE I'D SAY THIS COMPANY WERE A BUNCH OF SCAMMERS!

Firstly I thought they were Kasperskys technical support line as they are advertised - this is incorrect. After failing to connect with my computer (which I'm now glad they couldnt) they advised me that I would need to pay their 'Microsoft Expert' nearly £200 for a years service contract with them just to sort out which in the end was the removal of simple adware that was stopping the installation of the new Internet Security Package.

The female technician was pushy and insisted she knew better than me which was interresting as I told her exactly what the problem was (NSIS Error) and if she had any knowledge whatsoever she would have known how to fix the issue. After telling me it would cost nearly £200 to fix the issue, In short, I told her to 'poke it'. After a little bit of research on NSIS Errors and installation of free malware removal, I solved the issue and installed Kasperskys new Pure 3.0 package without needing Guruaid to take £200 from me for a years servicing.

I wonder how may elderly or computer illiterate people fall for this companies apparent wealth of knowledge and expertise? There is a name for people like this - Scammers!

DO NOT TOUCH GURUAID WITH A BARGE POLE! THEY ARE NOT KASPERSKY TECHNICIANS AND I WONDER WHAT THEY ARE IN FACT QUALIFIED TO FIX

This was the worst customer experience I have ever had. For starters I could barely understand Faisal (the man I spoke with) due to a thick accent. He was very impatient, told me that he had wasted his time in helping me, and was reluctant to get my computer back to the way that it was when we first started. I had to ask him to restore my computer to it's original state 5 times before he finally restored it to the way it was. I kept asking him to stop the fluff and get to the point, 75 minutes later he told me it would be a charge of $120 bucks. The only catch is that before installing MacAfee there wasn't an issue on my computer. Terrible customer experience. I would never go back to them and I'm reluctant to use MacAfee again if they use this kind of service organization to handle their support.

Having seen mixed reviews before I contacted them I was unsure but went ahead, like many others I was kept on the phone for hours (yes hours) and talked into having a 'clean' in order to sorts out my computer. Yes asked the usual questions hold old are you, have you ever been to India and much more.

I was told that I could stop the download anytime by pressing on a certain logo - After almost 2 hours I wanted to stop as getting worried about possible scan - I was told I could not stop and they charged me a total of £119.99.

Having a sleepless night I contacted my bank to cancel my credit card to stop any further
Possible use. Then sent a strong message to them and managed to get full rebate about 2 weeks later. So was I lucky or over worried about nothing - leave you to decide but I will keep to branded security systems in future.
Possible

We were not impressed, we felt that the 'Senior' technician tried to frighten us in to buying their services, and after giving us some unnecessary and complicated information tried to convince us that we needed over £500 pounds of work, to be done remotely. We took his number and put down the phone at that point. We shut down the computer and the next morning when we tried again the problem had been resolved, presumably by the server. Our own virus protection told us that we had NOT been invaded by spyware as we had been told. A lot of worry for us and anxiety caused by what amounted to a scam.

Friendly staff, works to do the best for every customer, kind thoughtful helpful people, act more like a brotherhood of a community rather than a money making business, the even help to keep the prices so low, the best bargain any computer user could use, with wonderful warmth of staff that act almost like your family members. They aim to give not just value for money, but there to understand all computer problems you have with a fast pace stressful lifestyle.

I called and said I wanted Avast fixed. The technician told me that the reason that Avast would not install was that I needed a computer clean up that cost $100. I realized then that this was a scam and hung up. During the session with the technician I found an email from registration email from Avast. After the session I just went to the registration email from Avast and clicked on the connect link and Avast works perfectly. GuruAid is just a scam to get you to pay $100 for a computer clean up. The technician didn't have any idea how to get Avast running. He was just a salesperson for this computer clean up that had nothing to do with the problem I was having.