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GuruAid

3.9

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GuruAid Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

service
525
value
465
shipping
115
returns
108
quality
338
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Florida
1 review
0 helpful votes
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I have had guruaid for sometime now and everytime i use them i get absolutely fantastic service. Their staff is always right on and good at what they do. Even for me a computer stupid person. Thanks to them i look computer smart.
THESE GUYS ROCK and you cannot beat the price.

Date of experience: November 17, 2014
California
1 review
0 helpful votes
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Milind Telang (*******): I had Mozilla Firefox as my default browser. For a couple of days, I have not been able to print any of attachments to any of the e-mails that I received. Then I switched to Internet Explorer. That "no print" problem did not exist. I also found out that some of the e-mails that were sent to me, when I had Mozilla Firefox as my browser, did not reach me. That got me worried. Whenever I had a computer problem, I always called GURU AID. Milind Telang fixed my "Mozilla Firefox no print" problem, got rid or the viruses, and tuned-up my computer. THANK YOU to GURU AID, and especially to Milind Telang for their professional and efficient service.

Date of experience: November 17, 2014
Oklahoma
1 review
0 helpful votes
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They were extremely helpful as they always had been with resolving my computer problems and i would recommend them to anyone having software issues! SAJID SHAIKH is the person who was a great help to me and would ask for him by name.

Date of experience: November 17, 2014
Arizona
1 review
1 helpful vote
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We are so happy to have taken another contract everyone that worked with us today was extremely knowledgeable my wife is going to try every thing today if she has any problems she will call back. Also everyone was polite.

Date of experience: November 17, 2014
GB
2 reviews
2 helpful votes
Follow Teri G.
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I had a problem with Firefox - phoned Guruaid and they sprang into action - taking a reasonable amount of time to put everything right. Also cleaned up my machine - deleting loads of unnecessary programmes. I feel confident that my machine is now working well and to its full capacity. I also feel confident in using them again.

Date of experience: November 17, 2014
Alaska
1 review
0 helpful votes
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Throughout the process of fixing my computer my technician, Ketan Kadu, was very helpful and informative of what he was doing and how it was affecting my computer. I am thankful for the great job they did. They saved me from having to buy a new computer.

Date of experience: November 16, 2014
Connecticut
1 review
0 helpful votes
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Guru Aid is awesome
November 15, 2014

Guru Aid is awesome. I've been a customer for maybe 3 years now and they never fail to help me with my computer problems whether they are simple or complex. I would recommend them to anybody. Sajid Shaikh was especially helpful today as he not only fixed my computer problem but showed me how to fix it myself if a similar thing ever happens again.

Date of experience: November 15, 2014
New York
1 review
0 helpful votes
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Excellent service from personable representatives. I am a satisfied Guru customer for two years. Sajid sheikh was my most recent service technician who provided great help.

Date of experience: November 15, 2014
Maryland
1 review
0 helpful votes
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I have had Guruaid for about 2 years now. They are awesome and are available 24/7 for any type of technical assistance. Much easier and cheaper than the Geek Squad and I highly recommend them for anyone who might be "technically/technologically" challenged (such as myself).

Date of experience: November 15, 2014
GB
1 review
0 helpful votes
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I found the service very good and was taken through bib by bit so in the end so in the end with
Vishal Pillai `s very good help my computer is now working fine

Date of experience: November 14, 2014
Massachusetts
1 review
3 helpful votes
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Thank you very much for your sevices. Your technician was very professional and prompt with my issues.

Date of experience: November 14, 2014
Texas
1 review
1 helpful vote
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Fahed Sayed completed my requests to correct pop up and slow speed... a hard problem solved very weell

Date of experience: November 13, 2014
GB
1 review
3 helpful votes
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My phone call was answered promptly and my issues resolved in the time frame that they quoted 40-60mins. Very professional service.

Date of experience: November 12, 2014
North Carolina
1 review
0 helpful votes
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It is great to have someone who can fix problems on computer

Date of experience: November 11, 2014
GB
1 review
3 helpful votes
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Hafizul was very helpful and took time to resolve my email problem and I have taken out a one year contract. Les Baynton

Date of experience: November 11, 2014
Florida
1 review
1 helpful vote
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Guru just cleaned up my computer again and did a wonderful job, as usual. I would recommend their service to anyone who needs it.

Date of experience: November 10, 2014
Georgia
1 review
1 helpful vote
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Awesome service!
November 9, 2014

I have used this service for several years. My computer locked up last week, called guru aid in 45 minutes the problem was solved. They are very friendly. I will keep them on speed dial!

Date of experience: November 9, 2014
Pennsylvania
2 reviews
5 helpful votes
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I wonder if anyone that gave a positive review actually used this company. I originally called this company thinking they were associated with AVAST. They are not but they lead you to believe that they are. I cannot believe I was so stupid. I paid $179.99 for one years service. The tech that was supposedly cleaning up my system was nice, but that is the only good thing I can say. After a very long time, over 1 1/5 hours, my system was supposed to be cleaned. Well, after logging off and logging back in, it was actually worse and just as slow. I have contacted my credit card company and they are trying to stop the sale.

Date of experience: November 6, 2014
Illinois
1 review
0 helpful votes
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I have been very happy with the service I have received from day one. I have and will continue to recommend them to my friends and family. This is the safest and best I have felt about my computer in a long time and it is because of Guraid. My technician was great, knew exactly what he was doing, was patient to make sure he covered all my issues. Checked and double checked everything. My computer is clean, tuned up and safe.

Date of experience: November 5, 2014
Texas
2 reviews
31 helpful votes
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The technicians are very courteous and knowledgable. Will recommend guruaid to anyone looking for help. Well worth the cost! I have no complaints in fact I was well pleased. My pc is running well after tune.

Date of experience: November 5, 2014

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.