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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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Guruaid is the best thing that could happen to my computer. The staff is very knowledgeable and patient over the 2 days it took to clean up my system ( cause it was that messed up) they are total pros at what they do. I recommend them on all my computer needs. They took from 15 mb of free space on my hard disk to 395 GB of free space (wow)
They are very helpful and have fixed my computer twice. They are courteous and knowledgeable.
My experience with Guruaid was great and they took care of all my issues. I would recommend them to any one
Thanks Sagar and Guruaid
I found GuruAid very helpful... I was concerned about being scammed... this is a legitimate company... they resolved my issues... they were courteous and professional
Once again the people at guru aid have gone above to help me with my computer problems and rectified the problem! Thank you Guru Aid for being there when I needed you! Ken sula
I am very pleased with the service that Guruaid has provided me in regard to repairing, and maintaining the performance of my computer. Their technicians are very helpful
I love guruaid I think their great, so far it been good
My service from guruaid today and in the past has been impeccable the people I speak to are really polite and they have solved.my problems.
My experience with GuruAid was really great... I had problems and the Tech that helped me thur the problem was great also. I highly recommend GrruAid for all problems with your PC... T hank you so much Kunal for helping getting back on line...
After a few glitches the problem was resolved and I must say the customer service agent was very informative and patient. I would give a 3 and 1/2 star rating, thank you!
Guruaid always solves my problems, efficiently and promptly.
Today I got out of the virus attacks!
I am very pleased with guruaid. www.guruaid.com. I am so happy that I have a contract with them. They do regular check up and maintenance on my computer. They keep my computer running so much faster and also virus free.
They go above and beyond to work with you, they are very pleasant yet very professional, I would recommend them to anyone. I value their service. Sajid shaikh was so helpful and very good at fixing my problems on my computer.
Guru Aid it is great! Please give Vineet my thanks thoughout your company for recognition. In a short time my computer was back in shape! Thank you Guru Aid
Today I contacted and used the services of Guruaid. I found the staff who
Helped me to be very professional and knowledgeable. The technician who
Serviced my computer knew immediately what needed to be done and
Worked quickly and efficiently to resolve the issues.
A happy and satisfied customer!
My computer had a virus that locked it around 2 to 5 minutes when I start surfing. After many attempts to make it work unsuccessfully I reached out to Guru aid and everybody on the chain was just great and patient.It looked like a computer lesson and they showed patience and professionalism all the way. For the price we pay to get all the computer in the house covered I absolutely recommend Guruaid. Believe me they are very good cause i thought my computer was done and they revived it now with a faster speed and virus-free
DIOUF
BALTIMORE, MARYLAND
Vijay Sahane
I have used the services of Guruaid for several years now and they have kept my computer running well and clean up unused and unnecessary programs. Today's service went well and my computer was cleaned up quickly.
The review of the problem was resolved OK with very little delay. The computer seems to run very well and without the delay I was experiencing. Sajid Shaikh did a great job.
Thank You
Ian McLachlan
The Tech person was very patient and didn't make me feel dumb when I had questions or he had to explain more than once what I needed to do. I would recommend this service to evveryone.
The service was 100%. The people are very friendly and took there time to explain everything in great detail. The tech who helped me was very helpful. I am not a computer person and they made me feel at ease. I would recommend them anytime.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members