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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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I have been using this service for that past two years and I find it very helpful. It's especially nice when you can call and have the computer fixed in the same day. Mostly everyone I have spoke with regards to fixing my computer have been very polite. I would recommend them to my close family and friends.
Nilesh Sawant was extremely helpful in restoring my internet service and the speed of my computer. He was professional and courtesy at all times which was outstanding as I am not a computer savvy person.
Always have a good experience with guru. The people there are very helpful
My name is Christopher Bihler and on Thursday December 4th Rajesh helped me with a very annoying problem I was having on my laptop. It did so very professionally and did an excellent job. I am extremely happy with his performance and with your services. Thank you for fixing my problem.
I am very satisfied with the service I received today. The Tech was very knowledgeable, courteous, and professional. Thank you very much.
Donald L Cannon
SAJID SHAIKH was extremely helpfunl. He managed to fix the speed of the computer and also managed to reassure me t the computer was not compromised.
Thanks,
Carmen Cypher
Vashal the technician performed with great skill and performed an outstanding job within a short period, my hats off to him and GuruAidD
The performance of this technician was absolutely remarkable. I am very happy with the work that this tech and his company do for people like myself. It it worth it to have this access.
Thank you
I'm new to this service -- but so far have been very impressed and satisfied with the work that has been done
I will after we are done
The person that clean up my computer did a great job. I will always use the GuruAid.
My issues were all addressed. Took a while but the result is fine
Prashanth Shetty this was an excellent adventure which resulted in three computers which improved, cleaned and issues free after his courteous performance. I highly recommend his work and his patience.
Excellent service. I had some serious problems with my operating system preventing me from downloading Autocad. Issues solved. It must have taken a while to work out the problems, but the technicians kept at it and were always polite and helpful, all four of them! I recomend these guys to everyone.
It was frustrating and time consuming but Guru Aid solved my pop up add problem.
Deepak Patil, Outstanding service! Should you need a glowing testimony do not hesitate to call. Best, Geo
Service was very patient with a senior citizen with little experience
Service received from Guruaid was excellent, Thorough cleanup of my computer was undertaken, technician very courteous and helpful.
The technician was most helpful and solved the problems I was having with my PC efficiently and quickly.
It was nice being with you and i love this site it get the work dont for you i recommend the site to any one who need it
I appreciated the work that Sajid Shaikh for me. He was very patient with me and knows exactly what he's doing. He definitely deserves 5 stars.
Thank you.
Marcia
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members