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GuruAid

3.9

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GuruAid Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

service
525
value
465
shipping
115
returns
108
quality
338
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Texas
1 review
0 helpful votes
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Technical Support
December 12, 2014

I am very pleased with the work done today in terms of knowledge base and the amount of time it took to correct the problem. I would recommend GuruAid as a dependable source for computer technology/support.

Date of experience: December 12, 2014
GB
1 review
0 helpful votes
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Everytime I use this service, I'm delighted. Not just by the tech support (hand holding second to none) but also by the great customer interface these guys give. Sign up, you won't ever worry again!

Date of experience: December 12, 2014
Florida
2 reviews
0 helpful votes
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Clean Up/Tune Up
December 12, 2014

I have gone to GuruAid on several occasions for maintenance/clean up and have been quite pleased with the help I have received from their technicians. They are most patient(I am not computer savvy) in working with me and are very amiable during the process. At this time, I do not hesitate to recommend them.

Sandy

Date of experience: December 12, 2014
Wisconsin
1 review
0 helpful votes
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Sagar Gharge: It looks like my computer problems are no more. He did a great job and assured me if I got into a panic. Communication was great and straight forward. If there were terms I didnt understand he put them in away I could understand. You have a very good employee here and I appreciate all his efforts. It took some time because apparently alot wrong but it was well worth the wait, I thank him much Iam very pleased

Date of experience: December 12, 2014
Florida
3 reviews
0 helpful votes
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I was having a problem getting on to my internet and called guruaid and in a matter of minutes the tech was able to get it taken care of.

Thanks for your help Eageh Reddy

Date of experience: December 12, 2014
Pennsylvania
1 review
0 helpful votes
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Thank You very much
December 12, 2014

Thank You very much. This was a great clean up. The best every. Thank you again..

Date of experience: December 11, 2014
Oregon
1 review
1 helpful vote
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Thank you very much
December 11, 2014

Thank you very much. Service person ******* was very good. He quickly took care of any problem I may have had. I so love the way you communicate. Not all of us can understand as we should but you make it east to relate. I do feel that I can trust to get the job done thanks

Date of experience: December 11, 2014
GB
1 review
0 helpful votes
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Prashanth Shetty While having to spend quite a bit of time. Always helpfull, always giving me information. I am extremely pleased with the service I have received. Calls have been answered promptly. Staff very polite and it seems nothing is too much trouble. Thank you.

Date of experience: December 11, 2014
New York
1 review
0 helpful votes
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I have always had excellent service with GuruAid. All tech's I have worked with have been able to help me with all my computer issues. Thank you to all.

Date of experience: December 11, 2014
Florida
1 review
0 helpful votes
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All issues were resolved in professional manor. Did not have to leave my home. Took less time to do it this way than to take it in! I have used my membership several times... and no additional fees!

Date of experience: December 11, 2014
Florida
1 review
0 helpful votes
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Nilesh sawant is an asset to your company and should get a huge raise for the wonderful work he performs.

Date of experience: December 10, 2014
Texas
1 review
0 helpful votes
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Did a very good job!
December 10, 2014

Did a very good job! Didn't take very much time to get my computer back to working like normal again and was very nice and understanding. Great company!

Date of experience: December 9, 2014
Pennsylvania
1 review
1 helpful vote
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Great job everything done quickly sajid shaikh did everything to get the job done correctly and fast
Thanks,
Thomas Kutchner.

Date of experience: December 9, 2014
Wisconsin
1 review
0 helpful votes
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I need more time to see if my pc is faster, But I was impressed by all the junk that was removed

Date of experience: December 8, 2014
Virginia
1 review
1 helpful vote
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Eagesh was the most professional and knowledgeable person that I have worked with, ever.
He will have a referral from my corporation, (Care First Corporation) any time.
Thanks very much, Eagesh,

Daniel T Veza, CEO
Care First Corporation
Temecula, CA *******

Date of experience: December 8, 2014
Tennessee
1 review
1 helpful vote
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Just outstanding the team always does a great job. Big Thanks to Anurag Sonar the tech who helped me today. This is why I always go with GuruAid again, his boss I hopes see's this feedback because it was well deserved, Thank You

Date of experience: December 8, 2014
Wisconsin
1 review
1 helpful vote
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GuruAid is a wonderful tech company with very pleasant and knowledgeable employees!
I've never had a problem with my computer that they couldn't resolve. Very Pleased!

Date of experience: December 8, 2014
Pennsylvania
1 review
0 helpful votes
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It took a little time to get the tech., but he worked well and addressed my concerns.

Date of experience: December 7, 2014
Texas
1 review
0 helpful votes
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Iam very happy with service I waa provided with today. Tech was very polite and understanding with all questions I had. I will recommend ur servies to all my friends

Date of experience: December 7, 2014
Tennessee
1 review
1 helpful vote
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Prasad Shetty was very helpful through my whole ordeal, he fixed my problem with ease. He was kind and curtious with me.

Date of experience: December 6, 2014

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.