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The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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Your Rajesh Kanagaraj was a great help with cleaning everthing up and fixing my sound driver issues.
I want to thankyou for your patience and service I will return hopefully in one month for check up.
I called and sought and you came to my rescue. Fixed to my satisfaction.
Very satisfied with the service and results! I highly recommend Guruaid to everyone!
My technician was responsive and professional. He solved all my problems quickly.
All my issues were resolved at this session, you have been very helpful. Thank you very much.
Vaneet took care of me today. He cleaned my computer up in record time. I highly recommend GuruAid.
Thanks,
Today I had to call GuruAid for assistance with issues i've been having with my computer. As always, the people I spoke with are extremely professional, eager to help, and can quickly get issues solved. I want to say a special thanks to Fayed for helping me today. He attended to each and every issue I called in for, and then asked if there was anything else he could do for me. GuruAid is a super company, which I would highly recommend.
The service was most pleasant and professional. My issues were taken care in a timely manner.
Sanjay verma & mohammad sohail offered splendid customer service in troubleshooting the issues with my computer. I look forward to it operating faster & more efficiently as I fully trust their guidance. Both gentlemen were extremely polite & patient
Tushar Gaikar was very helpful and completed everything that was asked. All of the issues have been resolved.
I had an excellent experience with GuruAid. It was pretty quick and absolutely painless. I would highly recommend. I've been extremely happy with every technician I've dealt with. Today it was Rajesh K. And he was great! I would highly recommend.
I am very happy with the help and service I received. You have been very helpful
And I appreciate it very much.
I am very pleased and satisfied with Guruaid Tech. Support. They do a very good job in correcting tech problems. True professionals. I highly recommend them. Thank You Guruaid Tech. Support.
I was dissatisfied with GuruAid service, since I did not need the help they assured me was necessary. In addition, the service person said my emails were not being received, so help was needed. I later found out that my emails were being received. The service people are highly trained to sell you what you don't need. I am not tech savvy, so I would believe most of what they said. I spent $699.99 before I left the several hours-long "help" that I didn't need. When I asked for my money to be refunded, it took considerable time, but GuruAid refunded loo% of the money.
Prashanth Shetty was extremely helpful in the repair of my computer and was very interesting to talk with was extremely qualified as a technician.
I have used Guruaid for a few years now. The service is excellent and convenient. There is no waiting for a technician to come to the house. It's a good service for the money.
Tech Sachin Gawali... has performed a task that could not possbly undertake. The thought of problem as a keyboard replacing situation was corrected w/o a new purchase. The time spent and files removed made access back to my computer a dream.
Sachin action were efficent and to the point and quick. I am glad he was here to help. Would like to have him me again!
I wish to thank Milan for a long, but delightful (and finally successful) adventure on my computer. Thank you Milan.
Sajid shaikh very professional and helpful. I could follow his work. All seems very well. I am very satisfied.
Answer: Guru Aid is not a scam. I have them clean and tune up my computer about every 4 to 6 weeks. It does take a couple of hours and you have to sit in front of your computer but you can see them doing the work. They keep my computer virus free and running much better. I've been impressed with their technicians. GuruAid gets thumbs up from me!
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

