Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of GuruAid

GuruAid

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate GuruAid?
grey stargrey stargrey stargrey stargrey star

GuruAid Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

service
525
value
465
shipping
115
returns
108
quality
338
This company does not typically respond to reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Larry S.
Unfollow Larry S.
Share Review
Report Review

Your Rajesh Kanagaraj was a great help with cleaning everthing up and fixing my sound driver issues.

Date of experience: December 16, 2014
Virginia
1 review
0 helpful votes
Follow Susanne h.
Unfollow Susanne h.
Share Review
Report Review

I want to thankyou for your patience and service I will return hopefully in one month for check up.

Date of experience: December 16, 2014
Wisconsin
1 review
0 helpful votes
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

I called and sought and you came to my rescue. Fixed to my satisfaction.

Date of experience: December 16, 2014
Maryland
1 review
0 helpful votes
Follow Andre D.
Unfollow Andre D.
Share Review
Report Review

Very satisfied with the service and results! I highly recommend Guruaid to everyone!

Date of experience: December 15, 2014
California
1 review
0 helpful votes
Follow karen L.
Unfollow karen L.
Share Review
Report Review

My technician was responsive and professional. He solved all my problems quickly.

Date of experience: December 15, 2014
Minnesota
1 review
0 helpful votes
Follow Duane K.
Unfollow Duane K.
Share Review
Report Review

All my issues were resolved at this session, you have been very helpful. Thank you very much.

Date of experience: December 15, 2014
Minnesota
1 review
1 helpful vote
Follow Marjie T.
Unfollow Marjie T.
Share Review
Report Review

Vaneet took care of me today. He cleaned my computer up in record time. I highly recommend GuruAid.
Thanks,

Date of experience: December 15, 2014
Texas
1 review
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

Today I had to call GuruAid for assistance with issues i've been having with my computer. As always, the people I spoke with are extremely professional, eager to help, and can quickly get issues solved. I want to say a special thanks to Fayed for helping me today. He attended to each and every issue I called in for, and then asked if there was anything else he could do for me. GuruAid is a super company, which I would highly recommend.

Date of experience: December 15, 2014
Pennsylvania
1 review
0 helpful votes
Follow Shelva B.
Unfollow Shelva B.
Share Review
Report Review

The service was most pleasant and professional. My issues were taken care in a timely manner.

Date of experience: December 15, 2014
Australia
1 review
0 helpful votes
Follow Julie C.
Unfollow Julie C.
Share Review
Report Review

Sanjay verma & mohammad sohail offered splendid customer service in troubleshooting the issues with my computer. I look forward to it operating faster & more efficiently as I fully trust their guidance. Both gentlemen were extremely polite & patient

Date of experience: December 15, 2014
Wisconsin
1 review
0 helpful votes
Follow Matt J.
Unfollow Matt J.
Share Review
Report Review

Tushar Gaikar was very helpful and completed everything that was asked. All of the issues have been resolved.

Date of experience: December 14, 2014
Washington
1 review
0 helpful votes
Follow Julie M.
Unfollow Julie M.
Share Review
Report Review

I had an excellent experience with GuruAid. It was pretty quick and absolutely painless. I would highly recommend. I've been extremely happy with every technician I've dealt with. Today it was Rajesh K. And he was great! I would highly recommend.

Date of experience: December 14, 2014
Michigan
1 review
0 helpful votes
Follow Frank A.
Unfollow Frank A.
Share Review
Report Review

I am very happy with the help and service I received. You have been very helpful
And I appreciate it very much.

Date of experience: December 14, 2014
Idaho
2 reviews
0 helpful votes
Follow Rogelio O.
Unfollow Rogelio O.
Share Review
Report Review

I am very pleased and satisfied with Guruaid Tech. Support. They do a very good job in correcting tech problems. True professionals. I highly recommend them. Thank You Guruaid Tech. Support.

Date of experience: December 14, 2014
Washington
1 review
4 helpful votes
Follow Pearl S.
Unfollow Pearl S.
Share Review
Report Review

I was dissatisfied with GuruAid service, since I did not need the help they assured me was necessary. In addition, the service person said my emails were not being received, so help was needed. I later found out that my emails were being received. The service people are highly trained to sell you what you don't need. I am not tech savvy, so I would believe most of what they said. I spent $699.99 before I left the several hours-long "help" that I didn't need. When I asked for my money to be refunded, it took considerable time, but GuruAid refunded loo% of the money.

Date of experience: December 13, 2014
Ohio
1 review
0 helpful votes
Follow Richard G.
Unfollow Richard G.
Share Review
Report Review

Prashanth Shetty was extremely helpful in the repair of my computer and was very interesting to talk with was extremely qualified as a technician.

Date of experience: December 13, 2014
Arizona
1 review
0 helpful votes
Follow Craig S.
Unfollow Craig S.
Share Review
Report Review

I have used Guruaid for a few years now. The service is excellent and convenient. There is no waiting for a technician to come to the house. It's a good service for the money.

Date of experience: December 13, 2014
Georgia
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Tech Sachin Gawali...
December 13, 2014

Tech Sachin Gawali... has performed a task that could not possbly undertake. The thought of problem as a keyboard replacing situation was corrected w/o a new purchase. The time spent and files removed made access back to my computer a dream.

Sachin action were efficent and to the point and quick. I am glad he was here to help. Would like to have him me again!

Date of experience: December 13, 2014
Kentucky
1 review
1 helpful vote
Follow Dennis D.
Unfollow Dennis D.
Share Review
Report Review

I wish to thank Milan for a long, but delightful (and finally successful) adventure on my computer. Thank you Milan.

Date of experience: December 12, 2014
California
1 review
0 helpful votes
Follow Patrick M.
Unfollow Patrick M.
Share Review
Report Review

Sajid shaikh very professional and helpful. I could follow his work. All seems very well. I am very satisfied.

Date of experience: December 12, 2014

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.