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GuruAid

3.9

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GuruAid Reviews Summary

The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

service
525
value
465
shipping
115
returns
108
quality
338
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GB
2 reviews
0 helpful votes
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I have been using Guruaid for some time now and find that the level of service that they provide is more than excellent. Whatever problem I have, they fix it in a reasonable time and are always very polite. I can certainly recommend them.

Date of experience: December 23, 2014
GB
1 review
0 helpful votes
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Excellent service and they had a lot of patience with me Thank you very much

Date of experience: December 23, 2014
Australia
1 review
0 helpful votes
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This is the second time that I have had to ring Guru Aid for a repair in two days regarding two separate systems. Both times, Guru Aid fixed the issues quickly & professionally. Great Job. Thank you.

Date of experience: December 23, 2014
Australia
1 review
0 helpful votes
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I have just had my monthly clean up of my computer, and I could not be happier with the service. It is quick and efficient. Thank you guruaid.
Kathy Iliopoulos.

Date of experience: December 22, 2014
Oklahoma
1 review
0 helpful votes
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Great service.If you need help these guys are the ones to turn to

Date of experience: December 22, 2014
Delaware
1 review
0 helpful votes
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The service I recieve on Guru aid is always a pleasure, your staff is excellent and pleasant to work with. They always correct any problem I have and put things in working order fast Thank you. Nora Dietz

Date of experience: December 22, 2014
Ohio
1 review
0 helpful votes
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The tecks are very good
December 22, 2014

The tecks are very good. They gave me a1 service and took off junk and cluter to get the best perfomance out of my computer. I got to see what they were doing, they explained what they were doing and they cared best commuicating i had. It was avery good experience.

Date of experience: December 22, 2014
Pennsylvania
1 review
0 helpful votes
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Prashanth Shetty took care of of my problem and did a great job. Thank you for all your help

Date of experience: December 21, 2014
District of Columbia
1 review
0 helpful votes
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Prashanth Shetty was a great help, he explain step by step was he was doing. He resolve my issue. Thank you PRASHANTH for your patience.

Date of experience: December 21, 2014
Illinois
1 review
0 helpful votes
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The tech was very good at finding and solving my issue.

Date of experience: December 20, 2014
New Mexico
1 review
0 helpful votes
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Guru Aid never fails when it comes to cleaning up computer issues. They always do great work.

Date of experience: December 20, 2014
GB
1 review
1 helpful vote
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Computer Clean
December 20, 2014

I have found that GURUAID is one of the best maintenance firms on the market. I have been using them now for well over four (4) years and I have never had a problem with them. I would willingly recommend them to all of my friends.
I have also found them to be very polite and friendly.

Date of experience: December 20, 2014
Nebraska
1 review
1 helpful vote
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I have received friendly and helpful service from the Guruaid Techs and this means a lot to me as I have only minimal understanding of how my computer works. But, I want it to work when I use it and do not like to fight with problems. I depend on the techs to do this for me, and they do a patient and helpful job. I am grateful to Guruaid. I will recommend their service to struggling users.

Alvera Anderson

Date of experience: December 19, 2014
Massachusetts
1 review
1 helpful vote
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I want to thank Vishal Gajawani for all the help he has given to me. He was very patient polite and personable.
He has done an excellent job and very helpful, He helped me with a lot of issues that I have
Requested,
He worked very hard on the extra items i needed to fixed
I really appreciate the time and effort he put into solving all of the problems
He deserves at least a 20 min break as he really worked hard and I kept on it a long time
So again i really appreciate all of his hard work so please give him a deserving break

Thank you again Vishal for a great job solving my problems and working so hard i greatly appreciate all your hard work P, S, Please have your Supervisor give you a break so you
Can a cold or hot drink you deserve it
Joan LeBlanc
Have a good morning

Date of experience: December 18, 2014
New Mexico
1 review
1 helpful vote
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The service performed was excellent. The technician worked quickly to resolve the installation issues and the performance of the computer.

Date of experience: December 18, 2014
South Carolina
1 review
1 helpful vote
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I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Date of experience: December 18, 2014
GB
1 review
1 helpful vote
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GuruAid solved my email problems and also helped confirm that a telephone call supposedly from "Microsoft" wanting to carry out work on my computer was a hoax. Chris K. UK

Date of experience: December 18, 2014
Pennsylvania
1 review
1 helpful vote
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Excellent, fast, and expert service. Never been disappointed with them. They know what they're doing and stick with you until all problems soved.

Date of experience: December 17, 2014
Canada
2 reviews
1 helpful vote
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I have been having troubles witht he memory in my old computer. The techs at GuruAid were able to find and fix teh problem all while I watched it happen on the screen. Would I recommend them-ABSOLUTELY I would.

Date of experience: December 16, 2014
California
1 review
0 helpful votes
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GuruAid Experience
December 17, 2014

I am very happy to be a customer of GuruAid. They always do a great job fixing my computer problems, I highly recommend them to anyone seeking a good computer troubleshooting firm. David Goedeke

Date of experience: December 16, 2014

From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.