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The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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I have been using Guruaid for some time now and find that the level of service that they provide is more than excellent. Whatever problem I have, they fix it in a reasonable time and are always very polite. I can certainly recommend them.
Excellent service and they had a lot of patience with me Thank you very much
This is the second time that I have had to ring Guru Aid for a repair in two days regarding two separate systems. Both times, Guru Aid fixed the issues quickly & professionally. Great Job. Thank you.
I have just had my monthly clean up of my computer, and I could not be happier with the service. It is quick and efficient. Thank you guruaid.
Kathy Iliopoulos.
Great service.If you need help these guys are the ones to turn to
The service I recieve on Guru aid is always a pleasure, your staff is excellent and pleasant to work with. They always correct any problem I have and put things in working order fast Thank you. Nora Dietz
The tecks are very good. They gave me a1 service and took off junk and cluter to get the best perfomance out of my computer. I got to see what they were doing, they explained what they were doing and they cared best commuicating i had. It was avery good experience.
Prashanth Shetty took care of of my problem and did a great job. Thank you for all your help
Prashanth Shetty was a great help, he explain step by step was he was doing. He resolve my issue. Thank you PRASHANTH for your patience.
The tech was very good at finding and solving my issue.
Guru Aid never fails when it comes to cleaning up computer issues. They always do great work.
I have found that GURUAID is one of the best maintenance firms on the market. I have been using them now for well over four (4) years and I have never had a problem with them. I would willingly recommend them to all of my friends.
I have also found them to be very polite and friendly.
I have received friendly and helpful service from the Guruaid Techs and this means a lot to me as I have only minimal understanding of how my computer works. But, I want it to work when I use it and do not like to fight with problems. I depend on the techs to do this for me, and they do a patient and helpful job. I am grateful to Guruaid. I will recommend their service to struggling users.
Alvera Anderson
I want to thank Vishal Gajawani for all the help he has given to me. He was very patient polite and personable.
He has done an excellent job and very helpful, He helped me with a lot of issues that I have
Requested,
He worked very hard on the extra items i needed to fixed
I really appreciate the time and effort he put into solving all of the problems
He deserves at least a 20 min break as he really worked hard and I kept on it a long time
So again i really appreciate all of his hard work so please give him a deserving break
Thank you again Vishal for a great job solving my problems and working so hard i greatly appreciate all your hard work P, S, Please have your Supervisor give you a break so you
Can a cold or hot drink you deserve it
Joan LeBlanc
Have a good morning
The service performed was excellent. The technician worked quickly to resolve the installation issues and the performance of the computer.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
GuruAid solved my email problems and also helped confirm that a telephone call supposedly from "Microsoft" wanting to carry out work on my computer was a hoax. Chris K. UK
Excellent, fast, and expert service. Never been disappointed with them. They know what they're doing and stick with you until all problems soved.
I have been having troubles witht he memory in my old computer. The techs at GuruAid were able to find and fix teh problem all while I watched it happen on the screen. Would I recommend them-ABSOLUTELY I would.
I am very happy to be a customer of GuruAid. They always do a great job fixing my computer problems, I highly recommend them to anyone seeking a good computer troubleshooting firm. David Goedeke
Answer: Guru Aid is not a scam. I have them clean and tune up my computer about every 4 to 6 weeks. It does take a couple of hours and you have to sit in front of your computer but you can see them doing the work. They keep my computer virus free and running much better. I've been impressed with their technicians. GuruAid gets thumbs up from me!
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

