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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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The service that I received today, much like every time I utilize GuruAid, was very professional and to the point of meeting my needs. The technician was excellent at getting my computer cleaned up and back on-line with my expired Internet Protection from Kaspersky.
I am extremely satisfied with today's service.
Jim Palumbo
I would recommend GuruAid to anyone who has a problem with their PC; they are very helpful in resolving the issues in a timely manner.
At first I was suspicious but after a while it came clear that these people were straight.
And very helpful. It does however take time.
I was highly satisfied with guruaid support. My online tech was clear on everything that they were doing so that I fully understood what was always going on.
The tech working for GURUAID did a fantastic job in removing my errors. They offer
1 to 3 year maintenance programs. They have telephone numbers for USA, Canada, UK, Australia, and Ireland. Their Email is *******@guruaid.com
I find everyone very nice and they know there job.
The service and the technician as far as I can see, has done a great job. I would recommend the work to every one that I know. Thanks Phillip Iman
Today I called because my computer many problems. They were all successfully rectified.
From Customer Service to the Technician all staff were very polite and efficient.
This service as been so valuable to me. In the privacy of my home, I am able to get the technical support needed for any IT issue. I highly recommend Guru Aid!
I was having multiple problems with several issues. Guru Aid, and in particular Yatin Dalvi, was so helpful in resolving these problems. I have used Guru Aid for several years now and at all times they have been so very helpful and courteous.
I am very pleased with the patience and knowledge the employees have at GuruAid.
The service was great, but watch out for the hard shells!
Guruaid consistently corrects whatever problems I bring to them. I would be lost on my computer without them!
Yatin Dalvi... I was a little skeptical of getting this fixed but my freezing has stopped so I am a satisfied customer once again.
Yes, I am pleased with the service that I have received. Hafizul was very helpful & related to every issue with my computer problems. The computer is much more responsive & I am able to access my email account again. He even help me fine tune the jumpy curser & improved the sensativity on my email screen. I will recomend GuruAid to others.
Great get things done. I was very happy. Thank you very much. Have a great day.
The service was great and finally got my laptop fixed
Vijay Sahane is a very knowledgeable technician, very thorough and polite. I have always had excellent service when I call for a cleanup or an issue to be resolved.
I have used Guruaid on several occasions and each time I have been satisfied with the finished product. My problems recently were handled by Vishal Pillai to my complete satisfaction. Thanks
I just had several problem items resolved, and was very happy with the service
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members