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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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I have had nothing but the best service from Guruaid and it's staff since I signed up and would recommend it to anyone.
My experience was very good I was able to get the help and service I needed.
I would like you to known that MISS. MILAN PRASAD WAS VERY HELPFUL IN DURING HER JOB AND SEAM TO BE AN OUTSTANDING TECH
GEORGE PARRISH
After trying to deal with my computer on my own, I called for the help of the Guruaid and they did an excellent job helping me clean up my computer and restore it back to business. Very satisfied with there knowledge and customer support. Totally recommend them.
Techs are excellent to work with. Struggled to complete updates, had to call three times. Work was completed 24 hours after starting, all three techs were good but difficult to complete process.
I thought the service was very thorough. And the techs were very helpful. And personable. I was impressed with their knowledge and appreciated their help.
I've been using GuruAid for quite some time now and have always been pleased with the quality of service and the professionalism of the technicians. I am always feeling better and more secure about my computer when we disconnect after a session of clean up and tune up. Thank you GURUAID
I as happy with the response with my issue I found talking to someone made me feel something was being done not like these download do it your self thing also good value for money.
GuruAid has given me the support and satisfaction of knowing my computer is in great hands. They al took the necessary steps in providing me with the support information required for future concerns.
Excellent service, helpful advice during and after work completed
I received excellent service from Guruaid this evening. The Technician was friendly, polite and very efficient. He fixed my problem so many thanks and Happy New Year!
Sagar and the rest of guys are great and polite. They know what they are doing. Keep running smooth.
Just want to say that my time with Guruaid was well spent. They took care of my computer problems and got me up and running in no time.
I am very satisfied and would recommend Guruaid to my friends and anyone who asks...
I was quite pleased with teck taking care of my comp problem. Very polite he would also make good sales person.
Guru Aid is A very fast efficient service to keep on top of trouble shooting your computer if any problems are there they will find them and fix them in very short order while they keep you informed of what they are doing. A wonderful way to keep your computer up to date and working fine
As always I have received polite and professional help in correcting any and all problems. The techs have been very patient with me also, and that is greatly appreciated, and the efforts put forth by your techs have put my mind at ease. Thank you for your help with this and all my previous matters
Your people are very helpful they really know about computers
Have used this service now for 2 yrs... I find the techs to be talented and ALWAYS able to finally fix the problem I called about. They thankfully take over the computer and search for issues. I would recommend this service
I have been very pleased with the services from Guru Aid. All the technicians are very professional, courteous and have knowledge of what needs to be performed on your computer. I would recommend their services to anyone who needs to have their computer for overall tune up or clean up, etc. They are trust worthy as well, good people to work with.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members